As long as Sears can be reimbursed by the actual manufacturer of the machine, that there's a GREAT idea!

So, should Adobe and other software manufacturers "go back" to giving free software service, until they get their software releases "right"?

Or, if a tire prematurely fails, should Good Year cough up a new/free tire?

Talking about incentives, ya hear about that cash reward for every software bug found by company programmers.

A little flaw in reasoning was the programmers who wrote the code were finding and being given monetary rewards for their own "mistakes".

I think most people would agree; That's the wrong kind of incentives for problems.

I think most people vote with their wallet. They spend money in stores where they believe offer good value for their dollar. Not because of refunds for "screw-ups" or errors from the manufacturer. They may soften the blow but it's more like an apology when people don't want mistakes to begin with.