Customer Feedback Discussion Board

Incentives for Problems!

HI-Manager — Wed, 04 Nov 2009 03:17:36 GMT

I think most people vote with their wallet. They spend money in stores where they believe offer good value for their dollar. Not because of refunds for "screw-ups" or errors from the manufacturer. They may soften the blow but it's more like an apology when people don't want mistakes to begin with.

Incentives for Problems!

AdamO — Wed, 04 Nov 2009 02:48:40 GMT

Talking about incentives, ya hear about that cash reward for every software bug found by company programmers.

A little flaw in reasoning was the programmers who wrote the code were finding and being given monetary rewards for their own "mistakes".

I think most people would agree; That's the wrong kind of incentives for problems.

Incentives for Problems!

AdamO — Sun, 01 Nov 2009 23:08:56 GMT

As long as Sears can be reimbursed by the actual manufacturer of the machine, that there's a GREAT idea!

So, should Adobe and other software manufacturers "go back" to giving free software service, until they get their software releases "right"?

Or, if a tire prematurely fails, should Good Year cough up a new/free tire?

Incentives for Problems!

rayman — Sun, 01 Nov 2009 22:55:18 GMT

When a person buys an expansive item ($400+) by Kenmore or Craftsman ,and within the first year that product breaks, that costumer should get back 20% of their purchase price. This would help improve Sears image of standing behind the products, and create more trust in Sears brands. That way people don't say things like this.

http://www.mysears.com/Kenmore-Elite-HE5-7-0-cu-ft-Super-Capacity-Electric-Dryer--384894-review-16050

http://www.mysears.com/Kenmore-24-in-Built-In-Dishwasher--301149-review-9a481

http://www.mysears.com/Kenmore-Elite-24-in-Built-In-Dishwasher-with-TurboZone-with-Rotating-Spray-Jets--384778-review-59b71