Sears is sooo bad...

So...

No Master Protection Agreements purchased on noth'n?

Boards can burn-out from power surges.

How is Sears responsible for power surges?

A Master Protection agreement "covers" power surges, though.

I'm unsure what the issue is here (other than some bad luck with appliances, and with a whole kitchen failing, my guess is there's more to the story). The manufacturer's warranty was fulfilled. If you had purchased your appliances at Home Depot, Lowe's, or Best Buy, and had the same situation, would you expect them to pay for your repairs outside of the manufacturer's warranty and without any sort of service plan? Is this a realistic standard you're holding Sears to?

Check ground in your breaker box in your house it can be loose and cause all kinds of problems with electronics appliance including boards going out and swithches burning out. None of which are covered under warranty when you have a grounding problem in your home. Somerone should have advised u of this sooner could be actual fire hazard at some point. Contact a qualified electrician to check this out could save u alot of headaches and actually save money by not requiring as much electricity to run your home.

Was anything professionally installed?

It seems that most of you guys above work for or are affliated with Sears?

I have a brand new house built in 2006 and the safest power failure prevention equipment is installed. Numerious power swiches in my house. In case of power failure, all appliance will be automatically shut off.
None of appliance purchased OTHER THAN FROM SEARS broke in case of your alledgedly blamed 'power surge', such as my several TVs, 4 computers, microwave, steamer, etc.

It's just Sears which stinks!

Also, think of the fact:
Sears's technician fixed the same issue in Oct 2008, and within about 10 months, the same defect recurred!
Look at those recalls of computer board Sears used on the appliance-- seems to me Sears just put a defective one during the repair, and the computer board itself has manufacture or desigbn flaw!

Think of auto repair industry-- most auto shops give their service 1 year of assurance. Then look back more expensive Sears's appliance repair-- no wonder why Sears is sinking now with big loss posted in recently quarter.

I have read numerious complaints about Sears in different forums regarding Sear's products and service. The slower reaction on its reputation, the earlier Sears ......

For starters, I would contact Sears Cares.

Nothing is built the way it used to be, and it costs money to stand behind a product for more than a year.

If that same board failed after less than a year, I'd look for the cause of the previous failure, and if the same defect occured, look into filing a suit if need be.  Especially if the problem is a common one others have experienced.  Most coroporations will hear a consumer, but don't often listen.  However, they usually have their ears prick up when a lawyer is speaking.

The days of simple mechanical controls are over, and we are moving/have moved from a society of durable, long lasting goods, to a society of evolving technology, and recyclable goods.  Basically, planned obsolesence.

The problem is, as it stands, neither can support the excesses of the upper ten percent of our society, nor the other ninety percent's debt thanks to the excesses.

If it isn't built to break, you can't pay high six, or seven figure salaries and you pay the repair guy to be like a Maytag commercial.

Maybe if the people who get paid more than $200,000 a year cinched their belts, and came down of their high horses in the corporate, that money could be used to back their products, build store infrastructure, and pay their associates reasonably.  BUT, I'm not holding my breath.

Remember, those who gain power fear to lose it.

AND, money is power...

worldweary2 gave an unbiased and deep inside commnets on my posts.

I feel Sear's deteriotation myself thru converstaion with friends and neighbors. 30 years ago everyone went to Sears and now, especially since KMArt acquired Sears (how funny the capital game is! a mouse eat an elephanet!) , people constantly talk about bad experience with Sears.

Look at those posts from sear insider. How eager they would like to ride on their high house in Sears and want us consumer to pay big bucks. Why they don't want to keep their high pay by supplying us better products and with lower costs?

I did send this on to SearsCares.  They should be getting to you, pzhang1, as I mentioned in your message, today or tomorrow, at the latest.  They really have been so helpful, and, at least, will listen to what issues you have had, and see what they can do to get this resolved.

Thanks for the accolade, and I hope something can be done to help with your situation.

Remember, you get more flies with honey, than vinegar.

I just got a call from Sears--  they responded quickly this time, to my surprise, coz i spent several hours with them 1 month ago on the phone and was transfererd everywhere and had to be a story teller.

a technician will come tomorrow (10/01/09). Let's see what'll happen then...

Actually, for reference, don't post anything regarding pay, or corporate structure.

It will be removed by the site administrator, should it be considered "Sears bashing".

I don't know about bashing, but often the truth hurts in this world.

Where'd my comment go?

Hey All-

Sears appreciates all of the comments by our community members.  This site has many purposes, and one, is to hear from loyal customers and associates about the service they receive, and experiences they have at Sears.  On occasion, there may be things that are not appropriate for the site, and they are removed from the site to uphold the integrity of the community.

We appreciate everyone's understanding!

I have no specific reason for it!

Gimme a break!  Yes, boards can burn out from power surges!  The BIG question is whether or not the "qualified" Sears repairman even suggested a surge protector! How many of "John Q Public" know there are computer circuit boards in the appliances?  Sears lacks "quality of service"!

Here is my experience with today's repair (10/02/09):

The technician came within the appointment window, but the repair isn't complete because he didn't have the part to complete, so he'll come back again on 10/08/09.

There are both positive and negative sides on Sear's service and product.

Let's list with minus first so we can have a plus ending.

(A) The technician didn't have any part of this repair at all, although the defect was already known before the repair. So he drove to get the 1st part and it took him 90 minutes. (it was raining so it might slow him down a bit). Sears could revise its repair protocol to minimize such down time and it could be beneficial to both parties.

(B) When the burned part was taken out, the technician told me if it's a re-manufactured part - it's was put in when Sears fixed it for the 1st time in 10/2008. A re-manufactured part? I am not sure if this is the cause of this failure, but if I knew what it was last year, I would decline it. Technician told me burned part he took out will be sent to Sears Parts for analysis, and repair if possible. If it's repaired, it will become another re-manufactured part used by next Sears's customer.

Plus:

Sears Care is the blue ribbon team within Sears. They are different from other customer support teams-they are willing to listen and try to be helpful. So it's advisable to not to call Sear's 1-800 and listen to given instruction in mono tone. Talk to Sears Care.

I will continue to post after 10/08's repair.

It sounds like you're off to a decent start.

Just for reference, many things are rebuilt, or remanufactured in many industries. Especially the automotive industry.

 However, when it comes to electronics, there may be an underlying cause in another component which caused the defect. That is why they want it for analysis. The more complex integrated circuits become, the more difficult it can be to track failure. That part will probably be sent to a lab, and maybe even looked at with an electron microscope.

Keep us posted, and good luck!

Dear pzhang1,

Really sorry to hear of your bad experiences. I will buy with great caution in future. I loved the part about being treated like a monkey. I feel that way with so many businesses these days.

nimage

Thanks for waking me up. I have not even thought about putting a power surge protector on the frig., it is digital. Never made the connection, Thanks Mr. Obvious