Watch Stolen During Air Duct Cleaning

You verified the watch's location before and then "right-after" the service?

We can have SearsCares, the customer service escalation team, discuss this with you, jmhseh.  Just send me a private message with your name, email and phone number.  I will pass it along for them to contact you directly early this week.

Yes

OK

So, an EXPENSIVE, easily transported, item was left unsecured, when strangers were scheduled to be in the area?

I wonder what they got for the Rolex from your local pawn shop?

TELL US you have its serial number recorded AND hopefully some custom engraving work on it.

I thought that this situation is what home owners insurance is for?

Mmm...

Good point.

Yes - although I thought burying it in my dresser was adequate. Clearly it was not. 

I have called about two dozen pawn shops all over the area. No one has anything in stock that resembles my watch unfortunately. What's even more frustrating is that the Sears office that dispatched the team is refusing to cooperate with the police investigation. They don't return any of my calls of course. 

I do have the serial number (all the original paperwork in fact) and it has my father-in-law's name engraved on the back, so it's pretty distinctive.

Standard homeowner's insurance will not normally cover a high value item like this. You have to have a "personal article floater." Fortunately, I have this but it won't effectively replace the watch given to me by my father-in-law.

imheseh...did you try calling any of the pawn shops over in Maryland...or DC?  It may be worth a try....

You got the guys name? It should be on the paperwork some where, find out where the warehouse is located, get their in the morning, find which car he drives, get the license plate. Go online do a lookup based on his license for the owner of the vehicle and his address. Wait outside his house and once he leaves, break into his car and look for your watch, if its not there, break into his residence and ransack the place until you locate it.

So one felony deserves another?

I agree that the situation sucks, but as a former cop I understand what is going on. Did this guy witness the theft? No. Is there physical evidence? Probably not. The absolute most I would expect out of Sears if this was my case was a list of who did the job and phone numbers to contact them at, and that was if they wanted to be extra helpful. In some states, companies arent even legally allowed to provide that much info without a subpoena (trust me, if youve ever been harassed by someone using a cell phone only God himself will get cell phone companies to give up the customer's information).

Its one of those things where a little prevention goes a long way. Home safes are wonderful. I know they can be expensive, but I guarantee it would have been less than the rolex. But if you dont have one, use some place other than the dresser drawer, thats one of the #1 places to hide valuables (with the socks or undies).

Lol, not saying one wrnog makes a right, but who says its wrong ? Maybe some legislators say that, but who are they to decide? I think its wrong for him to just lose a watch his grandpa gave him because the laws on the thieves side. I'm just stating what I would do in this situation.

I dont feel its wrong to take back what is yours, if you are convinced that he did take it, if you are not convinced than do not do anything. We shouldnt live in a world where if some one robs you, you have no recourse and will be prosecuted for reacting.

Just my two-sense but then again, the law also says driving with a cellphone is illegal (but eating is not which causes twice the wrecks) as well as criminalizing marijuana(but not tobaco or alcohol, more than 100x more dangerous). Arguing for laws that dont make sense, makes about much sense as arguing about religions that dont make sense (aztecs, mayas, greek, romans etc).

No worries! Its hard to think clearly sometimes when youve been hurt by a situation, and it makes it seem like the police are being insensitive/ uncaring to what is going on in your life.

Dont forget that one of the worst moments in your life is just another 15min to 1hr of their work day. In some ways its a good thing because it takes the emotion out of a situation and lets people calm down so they make rational decisions. Ive seen too many people make mistakes that quite literally ruin their life when all it would take to prevent it is a deep breath to calm them down.

These guys are horrible!!I They just cleaned my ducts and my drawers yesterday!! I need to know if i should call police or not..they took  $100 dollars cash and some of my prescription pain medicine from my top dresser drawer! One of the three crew members was drinking on the job, and asked my housemate for some vodka which she had sitting on the counter, which he proceeded to drink. Then they left in such a hurry, they left 6 of my vent covers on the floor, (when they left I hadn't checked all the rooms) they only replaced the vent covers that were in main areas and in plain view.

Did you get anywhere with the customer service escalation team?

I'm very angry and extremely disapointed with Sears.

This was the employee. He does not and should not represent the whole company. Sorry about what happened.