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posted on October 28, 2009 at 06:30PM Inappropriate?

I recently went to my local Sears to purchase 2 dyson vacuums. I distinctly heard the sales associate page for assistance in the area I was in. There were no other customers in the area. I waited for about 10 minutes, finally gave up. On my way out of the area, I noticed sales associates standing around, another customer entered and she was quickly attended to. I felt discriminated, embarrassed and extremely upset. I began to wonder if I was ignored because of my race or if I was female or if they felt I would not buy anything. I spoke with the assistant manager who stated the manager was not in but I could receive a call on Monday the 26th. I have yet to get a call. I called on Monday afternoon and asked to be contacted with the district manager a Mike Brigmac, uncertain of spelling, he has yet to call me. I called again to customer service your 1-800 number and told the district manager could not call until the local store manager called. Do I need to speak to someone in the Blue Ribbon division directly? Why have I not received the courtesy of a telephone call or acknowledgement of my situation.

replies: 3 latest post: November 01, 2009 at 03:07PM by AdamO
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posted on October 28, 2009 at 06:49PM
 

You've probably not received a call because, honestly, your complaint is likely at the back of the line among all the other responsibilities within the store. And, the message may have gotten lost. And, your information may have been mis-written. And, a million other possible things.

But...let's face it, if it's that important to you, why not just call the store a second time? Waiting for the mountain to come to you seldom results in anything worthwhile.

If you call and politely and respectfully ask for the store manager, and ask when the manager will be in if he/she is not in at the time, and eventually do speak with the manager, you'll have a chance to voice your concerns. Be an active customer and stand up for yourself.

posted on October 28, 2009 at 08:51PM
 

Hi yayam-Welcome to MySears.  I am to hear you were not helped during your last visit.  Please know, Sears absolutely does not want their customers to feel as though they are not being attended to.  This is not up to the customer service standards of Sears.
I urge you to please try and contact the store manager, once again.  S/he will want to hear this feedback, and do what they can to make sure you continue to shop at your local Sears.

posted on November 01, 2009 at 03:07PM
 

This is the time of year when "resources" are stretched extra-thin.

I sincerely doubt a Vacuum Sales Associate was avoiding you, seeing that they are paid on a STRAIGHT commission basis.

The one scheduled Sales Associate could have been doing a "stock-check" in the store's warehouse, while you were waiting on the floor.

And, timing resulted in another Customer getting more prompt service.

Also, Sales Associates, outside of the Vacuum department are in NO WAY encouraged to "jump in" with another department's sale.

Hopefully, the next time you visit a store, the associate will be RIGHT THERE for you.

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