Kenmore PRO Appliances Discussion Board

Kenmore Pro Cooktops

JulieK — Thu, 04 Nov 2010 15:07:22 GMT

Hi callielynn! I am so sorry to hear this-I am sure it was very scary. If you would like to speak with SearsCares, the customer service escalation team, please reply to the private comment I left on your Home page.

Kenmore Pro Cooktops

callielynn — Thu, 04 Nov 2010 01:25:31 GMT

What a nightmare. I purchased this 6 months ago and it started a fire in my kitchen. The fire department ruled it defective and it was very clear the fire started inside the unit. Sears did not send anyone out until 15 days after to look at the cooktop. They also have done nothing to help with repairs. I have to go thru my own homeowners insurance to get repairs done. My whole kitchen has to be redone and the only answer I get is it is a process and you are better off going thru your own insurance. Is Sears going to pay my higher premiums? Have they had to deal with the stress of trying to feed 3 kids without a cooktop. I have spent hours on the phone and have gotten no where. I would never buy a product from sears again. They put there name on the product, sell the product and do nothing when it burns my kitchen.

Kenmore Pro Cooktops

callielynn — Thu, 04 Nov 2010 01:20:39 GMT

Looking for others who have prchased the Kenmore Pro Electric Smooth Cooktop model number 790.40553891. Thinking of purchasing one and want to know if is worth the money

Kenmore Pro Refrigerators

Arbrne27 — Sat, 17 Jul 2010 15:17:18 GMT

Ours is loud as well. And by the way, they have discontinued all put the huge refrigerator. I'd say its loud again but whats the point.

do not buy Kenmore Pro products

SHC-ErinM — Thu, 10 Jun 2010 13:24:32 GMT

Thanks for your contributions to this thread! Mai Mai, it looks as if SearsCares has jumped in to assist you. Please send me a note if you still have a question or concern that we can help with. I'm locking this thread to keep the boards organized. As always, please start a new thread any time there are additional topics you'd like to discuss!

do not buy Kenmore Pro products

peachylikeme — Thu, 10 Jun 2010 05:09:09 GMT

All Sears products are able to be warranty extended for its entire lifetime. I have had their products for 20 years now and it breaks or I break it and they fix or replace it and or anything else that I lose in its breakage. I love Sears and all their warranties! I feel sorry for those who believe the warranties are a waste of money. Spend the extra few hundred on the extended warranties as Sears will cover your back for the lifetime of your product if you keep up with your warranty. They even offer a free inspection every 6 months or a year just to ensure the product is in good shape!

Kenmore Pro Refrigerators

rrmommy — Mon, 07 Jun 2010 03:55:12 GMT

Do not buy a pro fridge it is loud...the temp gage on the front jumps all over, and worst of all the stainless on the front is soo poor. (not thick) We have dents in it from a hand just from moving it.!!!!!

Kenmore Pro Refrigerators

broadrun — Tue, 18 May 2010 15:44:44 GMT

Mine was delivered two days ago and looks terrific. Waiting on some finish work on cabinetry before it is installed.

Kenmore Pro Refrigerators

lilpeanut — Mon, 10 May 2010 17:40:42 GMT

I am getting ready to purchase the same fridge, and here are the reviews I've found so far: http://www.mysears.com/Kenmore-PRO-29-5-cu-ft-Side-by-Side-Built-In-Refrigerator-reviews

Hope we're both happy with our decision!

Kenmore Pro and a Wok Ring

solusdog — Sun, 02 May 2010 04:15:22 GMT

So I just bought the Kenmore Pro dual fuel range and am looking forward to it being delivered. Anyway in my wait, I found the manual online and discovered that the traditional wok ring should not be used with this stove. Instead, it says to use a flat bottom wok.. WHAT!?! that's not a wok! A wok needs to be round to work properly. Has anyone used a third party wok 'stand' with the Kenmore Pro? I found that Electrolux (the manufacturer of the stove) makes a wok stand, but I can't find a picture of it. Does this work? Ideally, I want to find a stand that securely sits on the grates so when the wok is repositioned, the stand stays put.

Any thoughts/experiences?

Kenmore Pro Refrigerators

tom407 — Sun, 25 Apr 2010 03:45:35 GMT

Has anyone had a positive experience with the Kenmore Pro counter depth side by side refrigerator? We are buying new appliances and have seen positive reviews on all the Kenmore Pro appliances except for this refrigerator.

lp conversion

GuitarmanBill — Sat, 20 Feb 2010 16:19:18 GMT

Duel Fuel means electric and gas cooking surfaces not gas and/or LP. Appliances can be changed from natural gas to LP gas by changing a simple part that normally comes with the appliance or can be purchased at a LP dealer.

lp conversion

SHC-StephenC — Wed, 13 Jan 2010 11:43:09 GMT

Most can be. Do you have a specific model number?

lp conversion

AdamO — Wed, 13 Jan 2010 05:23:29 GMT

I'm pretty sure that's one of the "dual" fuels - yes.

Parts Direct would probably be the people to get the "conversion kit" from.

lp conversion

ruglayr — Wed, 13 Jan 2010 01:10:36 GMT

can a dual fuel pro range be converted to propane

do not buy Kenmore Pro products

Docbn — Thu, 31 Dec 2009 03:32:00 GMT

And of course when there is a problem it seems its always a nightmare!

do not buy Kenmore Pro products

JulieK — Thu, 31 Dec 2009 02:54:42 GMT

Hi there, Henry5-Have you checked out the reviews on this site for the appliances your are investigating? There are quite a few, and I think you will find, the majority of folks who own Kenmore Pro really love them. Here is a link to the reviews for a Kenmore Pro dishwasher, to get your started:

http://www.mysears.com/Kenmore-PRO-24-in-Built-In-Dishwasher-with-Ultra-Wash-System-reviews

do not buy Kenmore Pro products

Henry5 — Thu, 31 Dec 2009 01:25:28 GMT

This is disappointing. I'm planning to redo my kitchen in 2010 and had been looking at Kenmore Pro as viable alternatives to Subzero, Viking, Wolf, etc. Anybody out there who's been wowed by their purchase? Wowed by customer service?

do not buy Kenmore Pro products

bocephendorfer — Mon, 28 Dec 2009 00:20:53 GMT

hopefully

do not buy Kenmore Pro products

AdamO — Sat, 26 Dec 2009 18:12:59 GMT

The OEM's "design" their machines.

Sears sells them.

And, hopefully all three groups (Sears, OEM and Customer) enjoys a well designed, constructed and professionally installed product.