How is Sears Online Layaway working for you?

I was very excited to use the online layaway feature today.  Then I started searching for eligible purchases.  The process if very tedious and frustrating.  It would be nice to have a category for "layaway eligible items" and then maybe be able to break that down further by product type.  It's too difficult to find things that I can put on layaway with this system.  Guess I will just have to shop in the store.  :(

What you can do to make it better is order product according to items that are put in layaway and make all products except for seasonal items available for layaway

I bought a TV on layaway on November 16. I paid the first payment of $97.20. On November 19 I made a payment of $189.19. I made these payments online. Now for the past 3 days I have not been able to access the Layaway site. Every time I try to do it I get the message, "We cannot access this at this time." So I called Sears Customer service and they could not help me. They told me that I had to go to the Sears store where I would pick up the TV when it is paid off. This store is 35 miles away! So I made the trip. I spoke to an Associate who didn't know what to do. So the manager came over and told me that I had to call Customer Service! When the Associate punched my Layaway order number in the computer, my second payment of $189.19 was missing!

I returned home and called Customer Service again as I was instructed to do. Again Customer Service told me I had to go to the Sears Store.......

So now I have $189.19 missing, I can't access the Layaway site online and I am frustated as hell!

Hi themare-Welcome to MySears!  I can imagine your frustration about this payment.  I am sending this along to SearsCares-they should be able to get this straightened out.  Check back on this thread to see if they have reached out to help.

Thanks for your quick reply. I went on the Layaway site early this morning and they had already straightened out the Layaway Manager Web site! However, I did contact my bank and put a stop payment on the original $189.19 that is floating around in Sears Accounts Receivables. I was able to re-send the same amount today on the web site and I am very pleased so far. BUT, I am out $15.00 for a stop payment fee.

I've had the same problem, except they have misplaced almost $600.00 of my payments and I get the same run around.  800 number tells me to contact the store, the store tells me to contact the 800 number.  On top of that, I notice the item I put on layaway is almost $100.00 cheaper now and the lady I spoke with at the 800 number said if it had been less than 30 days since I started the layaway then I could get the price protection.  Guess what?  the store says thats incorrect and I can only get an adjustment within 7 days of paying off the contract.  Very frustrating process.

Today, again I went on the layaway site and guess what? One again it tells me that "We cannot ......your request at this time." I thought layaway would be easier to do, but since I have to keep traveling 35 miles each way to make sure everything is OK, then I won't use the layaway program anymore and that means I probably won't be spending at Sears anymore. We are talking A LOT of money here.

Sorry to hear about the problems you are having with your layaway account!  I saw you contacted SearsCares, themare.  Let us know if they are able to help with this. 

To themare,

 My name is Brian and I'm part of the Sears Cares Escalations team. I apologize this continues to be an issue. It is an issue we are aware of and are working diligently to resolve. I have searched our records and could not locate this issue. Have you reached out to our team so that we can assist with this situation? If not, then at your convenience, please contact my office via email at searscares@searshc.com so you don't have to continue to be frustrated. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (themare) used to post here for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

I Love layaway!

I use lay away every day

I am having the same problem as themare said in their message except I paid at the store and online and now can not find my purchase.Contacted SEARS by phone and they said they are aware of the problem.........It would be a VERY NICE thing once it has worked all the kinks out.,but as it stands now I am just hoping I dont lose my purchase and money,not something I have come to expect from SEARS.

augh!!!!!!,2 weeks the layaway online was unable to take pymt,no one helped,called,emailed,did live chat,store couldnt do pymt on register,wasnt familiar with  layaways and online pymts,they called sears .com,wouldnt take pymt,hour in store trying,2 weeks on phone,and computer.what a joke,store mgr finally got it on kiosk,couldnt make sch. pymt & had to make all 3 pymts and pick up order.Got nothing for all my frustration,and agravation,they were agravated at me lol,great customer service!

I do any of my store lay-a-ways... at the STORE.

On-line lay-a-ways should be done... on-line.

The two worlds are NOT seamless, yet.

 i work at at a sears. i was waiting for friends and family night to get my discount and my employee discount. i was told it was possible to do this online and even if i wanted i could put it on layaway. i spent some much time online trying to figure this out that the store where i work closed and ended up with nothing..

It's awesome! I have used it more than a dozen times. Never a problem. I like that I can make payments online. Never have to go to the store untill I'm ready to pick my items up. Love it!! Layaway is the best thing Sears ever could have done.