Sears *****!!

Unfortunately, one should know one's limitations and realize one may need to procure  another one by renumeration to perform those tasks that exceed one's abilities.

Well said Firsttractor

Firsttractor said…

Unfortunately, one should know one's limitations and realize one may need to procure  another one by renumeration to perform those tasks that exceed one's abilities.

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Ya!!!!!  What he said!!!!  LOL

Don't sugar coat it. Let us know how you "really" feel. Holding in your anger can only cause you more pain...

Dear Searsblows, We're sorry to hear about your frustration with your new shed. Regarding the grill, can you tell us which grill your neighbor ordered? Only some grills come with the home assembly service; otherwise, the grill can be assembled and picked up at the store.

Hi there, some more questions for you. Our hope is to identify the shed product you purchased so we can better pinpoint where we can improve. Its obvoiusly not our intent for our customers' experience to be poor nor for our products to be impossible to assemble. It would help to know the following:

• Where did you buy the shed? (online or at a store) This will help us direct you to the right place for resolution.
• What is the Sears item # of the product? That will help us know that one of our customers is not satisfied with this product.

Thanks for bringing this to our attention. If you would like to send me this information directly, please send me a comment through my profile.

To Searsblows,

My name is Brian and I am part of the Sears Cares escalations team. Please accept my apologies on behalf of Sears that this has caused you so much frustration. If you still have not received an acceptable solution to the issue with the shed, please feel free to reach to my team and we would be happy to take over this issue and get it resolved. At your convenience, please contact my office at searscares@searshc.com so that we can resolve this. When you have a moment, please send an email. Please provide a contact phone number and the phone number the shed was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (Searsblows) for reference to this issue and we do look forward to talking to you soon.

Thank you,
 
Brian J.
Senior Case Manager
Sears Cares

:DO NOT USE SEARS FOR WARRANTY OR REPAIRS! I've never dealt with so many incompetent people in my life! I just got off the phone after being transferred to 6 different Operators of which none could "solve" the issue. I bought a 5 year contract (don't EVER BUY A MAINTENANCE AGREEMENT - IT'S A RIP-OFF) for my very expensive washer & dryer. Last year I had an appt. in Sept., the Tech's truck broke down. They rescheduled for October and the Tech never showed up & never called. The 3rd time SEARS made an appt. for me......but never called me to tell me when it was, so obviously I was not at home! The 4th time they couldn't book an appt. until December '08. My contract expires 8/20/09 and they're telling me they can't "book" my 2009 appt. until December because that's when they came last year. Oh, and the appt. will cost me $85.00!!!! They said you can only have 1 appt. a year and I said yes I know and that is why I'm calling for this year's appt. before my contract ends. It wasn't my fault SEARS screwed up 3 appts. which then pushed my appt. into December. I'm totally fed up with their lack of service and will never shop there for anything because if it doesn't work you will not have any satisfaction trying to get service for your issue. If any company in this economy deserves to fail it is SEARS who does not stand behind their product OR service!

The best thing to do, if you're being given an answer that doesn't seem right, is to hang up and call again. You're pretty much guaranteed to get a different person, and usually you'll end up getting someone more reasonable (certainly the August/December scheduling thing ought to be able to be accommodated, though it's getting really close to the wire). I can't make any guarantees, but that's the best approach. Heck, we even have to do it at the store sometimes when we're looking for something to be done.

 To stillcookn,

 My name is Brian and I am part of the Sears Cares escalations team and we would certainly like to talk with you more in detail about what's happened with this. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. I am very sorry to read about this issue and I can't apologize enough for what has happened. I am also very concerned about what I have read here and we will do everything we can to correct this problem. We can get this done for you. At your convenience, please contact my office at searscares@searshc.com so that we can discuss this. When you have a moment, please send an email. Please provide a contact phone number and the phone number the washer and dryer were purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (stillcookn) for reference to this issue and we do look forward to talking to you soon.

 Thank you,

 Brian J.

Senior Case Manager

Sears Cares

I've always wondered when a 10'x13'x6' steel shed comes in a  60"x30"x6"  box, does the customer think its an inflatable that Sears blows up? Sears absolutely does not blow.

I have to agree with the service and repair being ****. We bought a refrigerator in March 2009, it went out in July 2009, less than 5 months old. We called the repair people and scheduled us an appt for 2 days later. I said what ever I guess we can deal without a fridge for 2 days. Well he shows up and looks at the fridge and says the compressor is locked up. He tells me he'll have to order one because they don't carry compressors on their trucks. Then he says he can't come back to install it for another week!! I'm so mad by this point. I said so I have to go a week and half with no refrigerator? He said yes! If that ain't a KICK IN ***! I will never buy another appliance from Sears. I thought when I bought a Kenmore it was going to last 25+ years like the GE one it replaced did! BOY WAS I WRONG!!!!

To add to this I wrote a bad review of the refrigerator, then I got an email saying my review couldn't be published! I spoke nothing but the truth and didn't violate the TERMS OF SERVICE with my review. But because I was ranting so much, they wouldn't put it with the rest of the reviews.

I'm very sorry to hear about this experience and have passed your note along to our customer service team. We have a rule that product reviews must be almost completely about the product which may be why your review was not published. I encourage you to revise and resubmit your review, with your comments focused to the product.

SHC-ErinM...I created a review for a Sears refrigerator, and the first one was NOT posted, and there was NO profanity, etc...through this forum (Julie) I was encouraged to post again as I was assured negative reviews would be posted....guess what I just checked after at least a week, and still not there...and I am sure I did it correctly!....only one positive response still posted!! I am the person with the 3 refrigerators, and they are still selling that model...I a m just lucky I noticed problems with my refrig within 45 days!

Hey chuckm-The reviews need to focus on the product, not the service you received from Sears.  I think that is probably why it was not activated.  Sorry that happened!  Please, we do want to hear your review of the fridge, itself.  It is important to write the review with copy on what you liked and didn't like about the refrigerator.

JulieK...never once talked about the service!...talked about the product, listing the problems with each refrigerator...did NOT focus on what I liked as I never had a chance for one refrig to stay long enough with me to draw any conclusions....I give up after two attempts....I gave the product 3 attempts, and that never worked.....rememeber, the service and delivery was never a problem with me..just had a revolving door with Sears trucks showing up in front of my house...all my neighbors wondered what was going on with Sears.....now I can't get a review posted.....would have been appropriate for someone to send me an email on why it was NOT posted instead of this guessing game...but again the person filtering these responses MUST be too busy to respond to a customer!

Sears has an excellent selection of Air Compressors.

There are Craftsman brand compressors at the store, with additional brand names.

So, in a sense, yes Sears has stuff that blows.

That little 3 gallon hotdog air compressor does an excellent job of blow-drying the ratchet blanks dry, after the Simple Green has been done rinsed off a them.

We don't want the inside of the ratchets to rust, while waiting for the ratchet guts to be put back inside of them...

Oh, yaa...

Sears has got gas blowers, corded blowers and even a C3 19.2 volt blower.

Most of the blowers also come equipped to do vacuuming (river rocks), making them good sucking tools.

So... Sears both blows (up to 220 MPH) and sucks, EXTREMELY well!

Thank you for the compliment!

ROFLMFAO!!!!!!

ditto!

AdamO, thou art one of a kind...