Outdoor Play Discussion Board

sears doesn't honor website price errors?

alleninaustin — Fri, 26 Nov 2010 22:14:06 GMT

elkay said…

BAIT & SWITCH means advertising a low price, knowing the item is not or was not available and trying to encourage the person to buy ANOTHER item at a higher price. What your complaining about is something called HUMAN ERROR

***

And as HUMANS, in order to continue to evolve, need to accept our MISTAKES, LEARN from them, and strive not to continue to REPEAT them! "Hiding" behind a standard policy, in THIS economy only serves to further drive a wedge between customers and aompanies trying to weather the economic storm our country is faced with. Sears has the choice to live with their polciies, and we have the choice ot shop ELSEWHERE!!

Sears is NOT the only game in town anymore!! SOmeone ought to tell the powers that be at Sears about the INTERNET!! LOL Amazon, Ebay and Craigslist (to name a few) sell many of the EXACT same products as Sears, and with MUCH BETTER pricing and CUSTOMER SERVICE!!! :o)

Sears is not the only one that has this policy read on>>>>These statements are on EVERYONES sites!!!!!

ï»¿ï»¿While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information and product specifications.Home Depot reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted

Neither J.C. Penney Company, Inc. nor its affiliates assumes responsibility for any errors or omissions in the

Consequently, Lowe's cannot and does not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and services. Products and services are the responsibility of the manufacturer or provider of those services and are covered by the warranties offered by such manufacturers or providers. Hopefulyy after seeing this you will continue to shop at Sears

sears doesn't honor website price errors?

SHC-AndyF — Fri, 26 Nov 2010 19:39:18 GMT

I am sorry about this. Our customer service team should have been able to help you. Please send me your contact information (name, phone and email and the item you were wanting to buy) and I'll follow-up with them directly.

sears doesn't honor website price errors?

elkay — Fri, 26 Nov 2010 17:51:46 GMT

BAIT & SWITCH means advertising a low price, knowing the item is not or was not available and trying to encourage the person to buy ANOTHER item at a higher price. What your complaining about is something called HUMAN ERROR

***

And as HUMANS, in order to continue to evolve, need to accept our MISTAKES, LEARN from them, and strive not to continue to REPEAT them! "Hiding" behind a standard policy, in THIS economy only serves to further drive a wedge between customers and aompanies trying to weather the economic storm our country is faced with. Sears has the choice to live with their polciies, and we have the choice ot shop ELSEWHERE!!

Sears is NOT the only game in town anymore!! SOmeone ought to tell the powers that be at Sears about the INTERNET!! LOL Amazon, Ebay and Craigslist (to name a few) sell many of the EXACT same products as Sears, and with MUCH BETTER pricing and CUSTOMER SERVICE!!! :o)

sears doesn't honor website price errors?

elkay — Fri, 26 Nov 2010 17:44:59 GMT

EXACTLY!!! :o)

sears doesn't honor website price errors?

MarkofPlainfield — Fri, 26 Nov 2010 16:34:25 GMT

It's not just on line that doesnt care about the customer. I was told a few days ago to forgo a tool purchase until friday after Thanksgiving. I've never been a sale person but I thought I'd give it a whirl. Well, today was the big day, silly, but I was actually a little excited about "Saleing" on "Black Friday" Heheheh.

Walked in, picked up the air ratchet I've been waiting for, waited my turn in a much to long line, I thought, and paid for my prize. Full price, my cashier didnt bat an eye that I had been told it would be on sale. I would have bought it at full price any other day and I cant put off my project any longer, so done deal. Sears gets their extra 10 bucks or so and I'll finish my "Black Friday" at a competitor. It's not like I'm a big spender but Christmas shopping around my house is $2000 plus and I plan to finish all my shopping today. Sears decided 10 bucks for a tool is more important than 2000+ dollars spent in store. It's the principle right?

sears doesn't honor website price errors?

happyholidays1234 — Fri, 26 Nov 2010 15:38:45 GMT

elkay said…

"Funny" this practice is/was known as "bait and switch," now it's "standard operating procedure--for SEARS, that is!"

Anytime I have have experienced a price descrepancy, I have been able to SUCCESSFULLY argue my point and received the advertiused price--because THOSE stores cared not only about making me happy with that purchase, but knew that I would be a RETURNING customer....get it Sears? The key word is RETURNING customer!!!

Happy Holidays! :o)

Sears is NOT the ONLY ONE that has this policy Please read

While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Home Depot reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

While Walmart.com strives to provide accurate pricing information, pricing or typographical errors may occur. Walmart.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price due to an error in pricing, Walmart.com shall have the right, at Walmart.com's sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Walmart.com may, at Walmart.com's discretion, either contact you for instructions or cancel your order and notify you of such cancellation

sears doesn't honor website price errors?

elkay — Fri, 26 Nov 2010 12:43:52 GMT

"Funny" this practice is/was known as "bait and switch," now it's "standard operating procedure--for SEARS, that is!"

Anytime I have have experienced a price descrepancy, I have been able to SUCCESSFULLY argue my point and received the advertiused price--because THOSE stores cared not only about making me happy with that purchase, but knew that I would be a RETURNING customer....get it Sears? The key word is RETURNING customer!!!

Happy Holidays! :o)

sears doesn't honor website price errors?

SHC-ErinM — Fri, 26 Nov 2010 10:26:43 GMT

Sorry about this - our prices and promos have start and end times and when we change over the prices there are a few moments when they may be different. The cart will reflect the correct price.

sears doesn't honor website price errors?

laksdfj — Fri, 26 Nov 2010 06:41:35 GMT

sears is a piece of shit; right now on their MAIN WEBSITE, they are advertising a treadmill for $349. when u put it in your cart, it still says $349, however when you go down to the total it says $399. I called customer service, was on hold for 2 hours and 45 minutes before getting a rep. who then told me it was a website error and that tos says they don't have to honor it. i read over tos with her, it says sears has the right to cancel an order due to website error. but that's besides the point, the sale is posted in flyers, on the main web page, and in the cart at checkout. a supervisor then told me there was some hidden time limit for this sale that ended at noon. false, neither the website, fliers, or anything else says that. he offered no explanation and hung up the phone. so like i said, sears is a piece of shit.

sears doesn't honor website price errors?

elkay — Sat, 30 Oct 2010 11:51:56 GMT

GOOD FOR YOU!!! :o)

Maybe Sears is finally realizing that HAPPY CUSTOMERS, will continue to shop Sears (and their other holdings), and that UNHAPPY CUSTOMERS will shop elsewhere!!

sears doesn't honor website price errors?

jondotcom — Sat, 30 Oct 2010 06:18:00 GMT

I contacted support with this issue today and they said I would get a credit for the difference within 3-4 days on the pricing issue. I saved the online chat to send to my credit card company if they don't give me the credit!

sears doesn't honor website price errors?

kcov — Mon, 18 Oct 2010 01:51:58 GMT

I tried talking with a customer support person about some of the errors online. I was not even asking them to honor the price on line but simply stating that many of the items i looked at had the wrong price. The support person basically said that it was my computer's fault and i needed to clear my cookies! I've never had a problem on any other site. At least fix your problems because about 50% of the items i looked at were the wrong price.

sears doesn't honor website price errors?

oneJEANNE — Mon, 11 Oct 2010 16:44:16 GMT

I just wonder what on line retailers would have to do to make these customers happy if someone hacked into an online storefont and changed all the prices. I guess the only way to make them happy would be to honor the prices that the hackers changed. I'm not saying that is what happened in this instance.

I watched a show on MSNBC last night that showed how fast identity thieves can totally wipe out someone's entire life savings. They set up 'test" accounts with only $1,000 in them. In one case, that money was gone in less than 2 minutes. If a typo is made on a website and stays on there incorrect for only 10 minutes, can you even fathom how many people could log in to make that purchase? If that online storefront had to legally honor the incorrect price, they could lose thousands or even millions of dollars....for what? Because someone hit a wrong key?

I know if you go into a Sears retail store and a price is marked wrong on an item, they will honor that incorrect price. It would be changed immediately after that sale, but 10 minutes of a wrongly priced item in the store would never cost a company thousands of dollars or more, or threaten to put them out of business.

sears doesn't honor website price errors?

BlueCrewGuyInMA — Mon, 11 Oct 2010 15:15:46 GMT

Sears.com does say if in-store pick-up is available and, if you choose that option, it will tell you which stores in your area have it.

sears doesn't honor website price errors?

NotABlueCrewGuy — Sun, 10 Oct 2010 18:39:21 GMT

I've heard enough. After reading all of this, I won't be shopping Sears online. And the nest I can tell, Sears also doesn't try to indicate whether items are avialable in stores. So I won't waste my time shopping Sears at all.

sears doesn't honor website price errors?

Taildancer — Mon, 04 Oct 2010 17:47:28 GMT

Seen they changed their site right away, but have yet to hear from them on if they will honor the price they had on there site.

sears doesn't honor website price errors?

GardenTractorMan — Mon, 04 Oct 2010 16:18:00 GMT

If I remember, Sears has had a statement concerning product availablity in the past. If they ran out of a product and a new version of the product became available they might substitute it. If the manufacturer stopped making them altogether and no substitutions were available Sears would cancel the order. The price not being guaranteed is something I don't remember in the past.

I really enjoy shopping at a store where it is user friendly to their customers. It makes a shopping experience much more pleasant when you can get the hang of how the system works. Not knowing if the order you took your time to shop for and to place is going to be processed is frustrating. Changing policies and dumping a customer's efforts is frustrating also. An unreliable system with poor customer service adds to the chaos.

sears doesn't honor website price errors?

Taildancer — Mon, 04 Oct 2010 15:22:59 GMT

I also have found an error on price and I did send a message to sears to ask them if they would honor there "error". Guess we will see if they do. I have been in store and bought something where they did indeed honor there price they had on something. I of course didn't know the price "error" in store, but they indeed honored it. Hope they do the same here. I guess if your going to not honor what you have on your site than you might as well not have a site or have someone running the site that checks these things. Will see if they honor there SEARS name I guess.

sears doesn't honor website price errors?

GardenTractorMan — Thu, 30 Sep 2010 01:14:57 GMT

Hmmm....maybe they will........then again, maybe they won't.

It looks like they are more satisfied with chaos instead.

sears doesn't honor website price errors?

tj4fa — Thu, 30 Sep 2010 00:26:26 GMT

elkay said…

Frustrating isn't it?! I mean, I remember a time when businesses would do just about anything for their customers, and LEARNED from their mistakes, instead of hiding behind some "we're not responsible" disclaimers!

But that's okay...I found the EXACT same item sold at Kmart for LESS than Sears, AND via Couponcabin.com was able to apply an extra $5 off! :o)

I was planning on buying the trampoline anyway, it's just the principle of the matter that irks me the most! (Wanted to say that in case any of this is used for Customer Service TRAINING purposes!!)

Interesting...

Did you know K-Mart and Sears merged together a few years ago into Sears Holding Corporation? You may have noticed that K-Mart now carries Craftsmen tools in their tool section.

So in a way they did sort of match their own price in a fractured disfunctional totally random way but at your inconvenience and their market share risk.

By not checking and refering you to what I would call a "sister" store, they risked losing all your future business by sending you on your way to shop non-Sears Holding Corporation affiliated stores (like Wal-Mart) or by doing the right thing and honoring their original published price.

Maybe Customer Service AND Upper Management could learn a lesson here.