Shipping Discussion Board

bar sink orders

JulieK — Fri, 11 Nov 2011 16:30:33 GMT

Which bar sink are you looking to order, fishingformore?

bar sink orders

fishingformore — Fri, 11 Nov 2011 16:09:25 GMT

Ordering your bar sink will not allow me to ship to store or home. Lowes has same sink at lower price and you will not match. I guess lowes has my business

Shipping charges? you serious

here2help — Mon, 31 Oct 2011 02:11:20 GMT

If the item you are currently intersted in is currently in stock and available at your local Sears store right then, they yes you can buy online, pick it up at the store at your convenience with no shipping. If the item is not currently in stock, you can either wait for it to come back into stock at your store locally, or you can order it from our warehouse and have it sent to your home for a shipping fee, since we have to pay for the labor to have it delivered via UPS. However, please keep in mind that Sears has hundreds of items that are sold through 3rd party merchants/vendors that ship merchandise out from their own warehouses or stores, which also charge for shipping which we have no control over, kind of like Amazon. Hope this helps!

**EDIT after posting** Or you can also do what CIV said above which is also another option from the store! :)

Shipping charges? you serious

Civsci — Mon, 31 Oct 2011 02:05:11 GMT

Free shipping is available on all mail order SEARS items rung up at a local Sears location.

Shipping charges? you serious

TRINASCOTT — Mon, 31 Oct 2011 01:35:15 GMT

I went to Sears.com going to order to pick up at the Sears store and I have to pay shipping charges? I took it as everything on Sears,com was SEARS and If items was not stocked up in stores I could order online and pick up items at the store. I don't feel it is right that a SEARS customer we would have to pay shipping charges. If this is the real deal , I will shop else where at a store that has it in stock. I need someone to understand to me how you could make your customers pay shipping charges. Poor Customer Service. Thanks Trina

Sears needs to be more clear if we order from the sears kiosk

kaboom — Mon, 15 Aug 2011 20:06:29 GMT

on the sears dot com it states all orders will be delivered on this date as I read 10 days from now however from another sourse it states 1 to 5 business days. Would assume to make us less confused to just have both sourses 'within 10 business days'

Returns on shipped items

SearsRAWR — Tue, 10 May 2011 22:40:30 GMT

:P No problem, I only know about it because I work at Sears as a cashier. Sears doesn't really advertise their free shipping with online orders if done in the store.. Just earlier today I helped a customer order a shirt she wanted, but we didn't have her size available in stock in our store and she was really excited to learn she didn't have to pay shipping heh.

Returns on shipped items

cincybeth — Tue, 10 May 2011 21:31:37 GMT

Thanks so much for your response! I had forgotten about the policy of free shipping when ordering online from within the store. This was only my second online purchase at Sears as I do most of my shopping at the store.

Returns on shipped items

SearsRAWR — Tue, 10 May 2011 19:57:58 GMT

OK so let me make sure I have this right. XD You returned the item and the shipping price was not refunded?

I know if you pay from a home computer it will charge shipping, and shipping costs are never refunded. However, if you make a purchase from within the store it will more than likely have free shipping. I'm sure the BIG purchases like fridges/stoves/tv's would still have shipping costs simply because they are so large, but small purchases like clothes/watches shouldn't have any shipping costs if you order it from the computers within your local Sears store.

Returns on shipped items

cincybeth — Tue, 10 May 2011 18:30:39 GMT

I bought a watch at a great price online that wasn't sold in a Sears store. Unfortunately, the watch dial was too big and it didn't feel very comfortable so I returned it to my local store. This is where my purchase turned out to not be a great deal afterall. A small shipping fee that you can't get a refund on after you make a return might make a difference in the end. Certain items that you wear might be better purchase only in the store.

Nordic Track treadmills free shipping

rcarr61 — Sun, 13 Feb 2011 04:40:38 GMT

well the free shipping on the nordic trac website is not as great as you think. It is a UPS Freight delivery meaning a guy in a semi drives up and puts in your yard or on your porch and leaves. you are responsible to get it in your house. Sears delivery, 69.99 thru the week 79.99 on the weekend is bring it into your home and assemeling it if you want. So actually sears more than completes. Occassionally at the beginning of the year you may see a weekend free delievery promo where they cover the 69 or 79 dollars. But it is so worth the money to have it brought into your house and then put together. 250 pounds is no fun to carry yourself. Hope you see how valuable sears delievery is! :)

Merchant :OUTLET MALL BARGAINS ON SEARS

joanna161315 — Sat, 12 Feb 2011 05:15:54 GMT

Ok, I ordered the IPAD from them on 2/7. Yes I know, I
shouldn’t have done it but, I had a weekend planed with friends and I wanted to
posses this item so we all could study together. Yes, I shopped around and even
went to the Mac store. 1st problem the same item sold at the Mac store:3g/wfi
32gb and a choice of Verizon or Att service was 100.00 cheaper. Since I loved & Sears I went with them. I
even paid the premium shipping price, & when I ordered it …the expected
date of arrival was 3 days later on 2/11. Yes I ordered it at 11:30 pm. Yes, I
still expected them to deliver it on 2/11. The very next day @ 8 am I received
the security call and I asked the caller did she know if the pad would be set
up with Att or Verizon software. Another
clue I now know it will be set up with Att b/c no Verizon mifi was provided as
a choice with this order. She responded
no, she only called to verify the purchase and she was from Sears. She offered
no additional information.

<p$1$2$3$4 style="margin: 0in 0in 10pt;">

Then 2nd red flag I got was a confirmation letter which
stated that the order was submitted on 2/8. It contained a return tracking #,
but nowhere on this letter was the tracking number I need to submit to find out
when this package was sent or what company it was being shipped thru. I checked
ups/usps/fedex with the confirmation # provided, but it didn't work. Growing
really frustrated, I went to Sears' website and checked my online acct. Yes the
funds were deducted, but still there was no tracing info provided so I can
check status.

<p$1$2$3$4 style="margin: 0in 0in 10pt;">

The 3rd red flag, 2/9 no additional info was provided and I
was furious, how can this company leave no trail of the status of my order
nowhere. At that point, I reviewed sears & the market place merchant return
policy b/c I was going to return the IPAD immediately upon its arrival.

<p$1$2$3$4 style="margin: 0in 0in 10pt;">

On 2/10 after checking all the shipping sites, I got a breakthrough.
The merchant sent letter thru sears. This letter contained a tracking number as
a hyperlink. When I clicked on it, I discovered finally how my item was being
ship. Unfortunately, I hit another brick wall. The site informed me that they
could only inform me that the merchant said to expect package, but it doesn't
mean that the package was in their possession. So all darn day I'm trying to
figure out where the heck is this package...where is the movement on it. Even
with the USPS' tracking & confirm on other packages that personally sent, I
would be able to check on the movement thru out the delivery...but it was not true
with this package...it literally fell off the radar till 11:09 pm . Received
email from the Sears' merchant:" your package has shipped". Funny, none of the shipping sites could locate this
infamous package... about 41 mins later USPS sent me the note stating that my personal request to let me know when this
package has any movement as arrived to
their offices.

<p$1$2$3$4 style="margin: 0in 0in 10pt;">

Lo & behold, 2/11 the delivery day! I cked shipping
sites ect...nothing. I even sat home waiting for the delivery guy
....nothing...So I packed up and left for my trip w/o the IPAD.

I paid for premium delivery...which meant that it would be
delivered w/in 2-3 days. Its 11:27pm on
2/11 as I write this letter and still I have no clue where this package is. When
I return home on Sunday...I will let you know how this saga con'td. Lesson
learned: don’t pay premium delivery for this company b/c it means you just
donated a fee to their cause....I'm not happy.

Shipping and handling charges

JulieK — Wed, 26 Jan 2011 01:50:18 GMT

Hmmm...owilson. I am not certain if that is correct about all ShipVantage accounts being canceled. I sent you a comment to see if we can get this checked out a bit for you.

Shipping and handling charges

owilson — Tue, 25 Jan 2011 21:36:51 GMT

Hello Everyone,

Has anyone had problems with shipping advantage when you order online, I have it, but it doesn't always compute my free shipping charges, and all sears products is suppose to ship free, but they don't. The day before yesterday I talked with a rep on chat which I prefer to discuss any issues I have, and she told me the item doesn't ship free and it's a sears items, duh! have I misread something here, free is free on all sears items, what has changed?

I thought something was wrong with the website, it wasn't, I did find out earlier on last year that all ship advantage was cancelled, because some customers where complaining about the $79 charge, I said I didn't complain I signed up for it, now I find out that all products by sears doesn't ship free.

Amazon Shipping

BobL27 — Wed, 19 Jan 2011 15:04:29 GMT

Many items are sold directly by Amazon, and many are sold through Amazon by 3rd part vendors. Those vendors, if they screw up an order and don't do everything they need to make a customer happy are probably quickly cut off. I have had one or two problems with orders sent out to me from those vendors, and they have make things right beyond the call of duty. They must get SO much business through Amazon, that it does not matter losing a few bucks every now and then.

Amazon Shipping

Hotwash — Wed, 19 Jan 2011 05:14:26 GMT

I'm sure they did do an audit/trace... but it was handled immediately... with only one contact from me.

I doubt if they are giving anything away for free... they will trace the package as far as they can... then take it up with the carrier.

My point is... I had only one contact and it was handled right away... and another item is being sent right away.

Amazon Shipping

Civsci — Wed, 19 Jan 2011 04:27:12 GMT

I was / am part of the Amazon associates program.

Amazon = Online Only retailer.

Sears = Whole 'nother beast.

Amazon can only exist from its online service and can afford giving things away for free without audit due to it not bearing the additional costs of operating physical locations.

Amazon Shipping

Hotwash — Wed, 19 Jan 2011 02:06:24 GMT

The way Amazon handles things when a package is lost. One email and things are taken care of... Amazon USA and Amazon UK are the same company just different countries.

..........................................................................................................................................

Thank you for contacting Amazon.co.uk and for bringing this to our attention.

In addition to a wide selection of items, one of our aims at Amazon.co.uk is to provide a convenient and efficient service; in this case, we have not met that standard. Please accept our sincere apologies.

It does appear that something may have gone awry with the delivery of your order #XX-XXXX-XXXXX - the package should have reached you by now.

I have placed a new order #xxx-xxxxx-xxxxxx for the same item to be sent to the same delivery address:

XXXX XXXX

XXXXXXXXXXXX
XXXXXXXX, XX XXXXX
United States

We will post it to you as soon as possible at no additional charge.

Nightmare: long delay on transhipment by CMA

Allanyzx — Mon, 10 Jan 2011 00:58:39 GMT

Our shippment for Lianyungang China to Yangon Myanmar by CMA delayed more than 25 days at Port Kelang awaith final voyage.

Arrvied Port Kelang on 15 Dec last year, but till now still in Port Kelang and no guaranteed shedule be offered.

Helpless and Hopeless!!!!!

Nordic Track treadmills free shipping

tfx — Sun, 02 Jan 2011 20:09:47 GMT

How can Sears competes w/out free shipping same as treadmills in Nordic Track website!