Tools Discussion Board

Confused about old ratchet repair

JasonB122 — Thu, 09 Feb 2012 03:21:19 GMT

I am a former PMT associate, now known as a Backroom Associate, and this ratchet kit number sounded very familiar. So I got on Ebay to see that ratchet, and yes those kits do exist and your local store should be able to rebuild it (assuming they have the kit in stock).

Confused about old ratchet repair

GardenTractorMan — Tue, 07 Feb 2012 23:42:34 GMT

BigMike has a good point about the tool warranty being performed by those responsible. The tool company might be dirty and start to exploit people who want to hang on to the made in USA tool by putting them in the position of paying the bill or accept a foreign made replacement. Why did I pay the price for a warranty that cannot be performed. The subject to change at our descretion thing the manufacturer has can get disturbing.

Confused about old ratchet repair

shrek321 — Tue, 07 Feb 2012 16:30:37 GMT

Bill With a ratchet that old, I would take it apart and clean it with thinner or mineral spirits, many times the teeth around the hub get dirt and grime in them and don't let the lock unit settle in all the way. After the cleaning; use light machine oil to lubricate. I do all my ratchets every year, cleaning them in a parts washer allows fines to enter the assembly

Confused about old ratchet repair

madgolfer — Tue, 07 Feb 2012 15:29:17 GMT

That guy on Ebay has been pretty busy. While you are in Overland have a look at the thin profile and new fine tooth Craftsman models...time to step into this Century :)

Confused about old ratchet repair

BigMike4511 — Tue, 07 Feb 2012 14:24:50 GMT

I understand that Bill. I have tools that old, or even older. My issue is that Sears is expecting you to accept a rebuilt replacement, or have you pay to have your tool (purchase with a lifetime warranty) repaired.

If you could bring your tools in and have them rebuilt while you wait, that would be one thing, but Sears is only interested in making it easy for themselves, and seems to no longer care about the customer

Confused about old ratchet repair

sealkiller — Tue, 07 Feb 2012 14:20:37 GMT

BigMike--

If it was a tool I bought yesterday, I, too, would just swap it out. No problem. But, I have had this ratchet for something like FORTY YEARS! I'm now officially old, I guess. :)

--Bill

Confused about old ratchet repair

BigMike4511 — Tue, 07 Feb 2012 14:00:22 GMT

It is a real shame that a customer who wants their own tool rebuilt is told by the company representatives to BUY a rebuild kit, rather than the company providing them under the warranty. Personally I usually would want a new tool, but having my own tool repaired would be much preferable than being forced to accept a tool that someone else may have abused.

At one point, customer service and satisfaction mattered with Craftsman, now it does not seem to be a priority

Confused about old ratchet repair

sealkiller — Tue, 07 Feb 2012 13:15:00 GMT

I'll give the Overland Park, KS store a shot, then try e-Bay. Thank you for the help!

--Bill

Confused about old ratchet repair

madgolfer — Tue, 07 Feb 2012 05:46:26 GMT

Bill, have you stopped by the store to talk to the ratchet rebuild person formerly known as the PMT? It would only take him a few minutes to rebuild yours and you can ask him to use the original lever. Its worth a shot. Otherwise you probably have a wornout C-ring, pretty simple.

Confused about old ratchet repair

GardenTractorMan — Mon, 06 Feb 2012 23:59:36 GMT

I checked my catalog for a 43784 and there was nothing in the catalog that matched. However, you can go on eBay and there are some for sale there now.

Confused about old ratchet repair

GardenTractorMan — Mon, 06 Feb 2012 23:53:48 GMT

Hey Jenna! Craftsman ratchet repair kits did not pull on Sears.com. Nothing showed up when I searched Sears.com for ratchet repair kits either.

Confused about old ratchet repair

sealkiller — Mon, 06 Feb 2012 23:49:56 GMT

Jenna--

Which repair kit do I need for my 43784?

Many thanks!

--Bill

Confused about old ratchet repair

SHC-JennaL — Mon, 06 Feb 2012 23:20:47 GMT

Hi Sealkiller,

Thank you for posting on our discussion boards on mysears! While member Kevin-Pace has given you the correct answer we do sell ratchet repair kits online at sears.com. You can order the repair kit to do this on your own.

Copy and past the below URL to shop for your ratchet repair kit sold by sears.com!

http://www.sears.com/shc/s/search_10153_12605?vName=Tools&keyword=ratchet+repair+kit&viewItems=25&autoRedirect=true&redirectType=CAT_REC_PRED&prop17=ratchet%20repair%20kit

Some stores are able to make the repair right in the store; however, in some cases the repair cannot be made in the store. That's when you will need to check on sears.com for a ratchet repair kit.

Thanks,

Jenna

no help from sears

Civsci — Mon, 06 Feb 2012 00:27:47 GMT

ManageMyLife is a Sears community dedicated to answering technical questions free of charge.

The link you were looking for to ask your question is here:

http://www.managemylife.com/mmh/questions

no help from sears

RazzyBluCru — Sun, 05 Feb 2012 18:24:49 GMT

Null - Apologies.

no help from sears

RazzyBluCru — Sun, 05 Feb 2012 18:13:49 GMT

inquisitivemind said…

As a matter of interest, in this instance, when would you 'kick the company'?

One poor shopping experience shouldn't cause you to 'hate' the company and never shop there again. Maybe I'm a bit more tolerant and more understanding of the associate's situation, or a bit more realistic of what should be expected nowadays, but to each their own.

no help from sears

inquisitivemind — Sun, 05 Feb 2012 17:50:34 GMT

As a matter of interest, in this instance, when would you 'kick the company'?

no help from sears

BigMike4511 — Sun, 05 Feb 2012 17:21:19 GMT

When a customer is not able to get good service or answers, be it via e-mail, phone or in person contact, they are much less likely to have a positive view of the compamy, and usually wil avoid shopping there again. To tell a customer who is angry enough about the poor treatment that their choice to no longer shop at that store is "harsh" missing the true point

Expecting the customer to jump through hoops, and telling them to go to a website that is not all that easy to navigate (especially for people who are not used to computers) rather than the company employee going to the site and getting the customer the information requested is a failure of customer service.

No excuses will do, the company failed to provide the customer the service that they needed, and now has lost the customer's future business

no help from sears

RazzyBluCru — Sun, 05 Feb 2012 16:20:11 GMT

Compostlady, to each their own, but I agree with Mariah - I think you're being a bit too harsh and tossing the baby out with the bath water. Email isn't really the best medium to get anything done - A call to your local store would have accomplished a lot. The associates there could have either advised you to bring the item in to get serviced and fixed, or could have directed you to the nearest parts center where they have techs and repair guys more than willing to help out.

If you called the local store to ask one of their associates how to get the laser out, I can pretty much guarantee you they were/are going to be useless. As a sales associate, you're not trained on repair / replacement of parts and pieces. But - They could definitely have steered you in the right direction. I'm sorry again for the bad part, and the poor email-return service, but I wouldn't immediately kick the company yet.

no help from sears

compostlady — Sun, 05 Feb 2012 14:50:20 GMT

No, I do not think I was being too harsh. I would be happy to purchase a new laser if we could get the old one out. The only way we did get it out was to snip the wires!Now we will use the saw without the laser. But I am done with Sears.