Web Sites Discussion Board

New Web Site Design Not User Friendly

amberskie — Fri, 20 Nov 2009 14:55:30 GMT

Ugh, I really dislike the site. The inventory count on the site is also pretty bad. We get so many complaints as the customer goes through the whole ordering process only to find out later that the item is out of stock. I don't understand it.

New Web Site Design Not User Friendly

BlueCrewGuyInMA — Fri, 20 Nov 2009 04:06:40 GMT

I work at a Sears Essentials, where the phone rings in the store and is answered in the store by a person in the store. And, if you wanted to buy something, would you trust an online count completely? What retailer would ever tell you that their inventory system is 100% perfect, and never has any discrepancies? Find me that retailer, and I'll find you someone you can never trust.

New Web Site Design Not User Friendly

AdamO — Fri, 20 Nov 2009 03:25:44 GMT

The confirmation eMail, for store pickup, is where a Customer chosen store actually locates the inventory and confirms its availability to online shoppers.

New Web Site Design Not User Friendly

bluedude — Fri, 20 Nov 2009 02:57:57 GMT

So basically what you are saying is that even online shoppers who didn't even come in to a Sears store should call the store to check for inventory? What a fantastic convenience for customers!

A "work in progress" website should not be live. It is a bad idea to use customers to do what is in effect, product testing.

And to the point of a 2 minute phone call, you've never actually called into a mall store before have you? If my only experience with Sears was attempting to contact a human being at a mall store, I wouldn't shop there at all. Luckily, there are smaller stores like mine where we can provide better customer service as there is no machine running interference between us and customer calls.

New Web Site Design Not User Friendly

SearsPro — Fri, 20 Nov 2009 02:45:40 GMT

Do they pay you to post on here?

You could be a great pimp with the way your able to smooth talk everything.

New Web Site Design Not User Friendly

BlueCrewGuyInMA — Fri, 20 Nov 2009 01:11:45 GMT

The site is not yet finished. It's currently a work in progress.

By the way, please don't use the inventory counts on sears.com as gospel. ALWAYS call before sending the customer to the store, to confirm the count. Nothing is worse than sending someone to another store only to find out that an online inventory count was incorrect, or that it got sold out from under them in the meantime, etc. They'll never come back to you to buy anything, and they'll probably not come back to the store you sent them to, as well, if there's a mix-up that could have been averted with a 2 minute phone call.

New Web Site Design Not User Friendly

SearsPro — Fri, 20 Nov 2009 01:10:06 GMT

Yes i concur specifically that the filters have been useless since the change. I'm sure we'd agree on other complaints that you have, because I'm sure everyone has been through them Lol

New Web Site Design Not User Friendly

bluedude — Fri, 20 Nov 2009 01:08:28 GMT

The new site design is slower and more difficult to use to filter results. Since we associates have to rely on the site in order to get the most current information, and check other stores inventory, and place orders for customers (because transfer sale/store locater has been inoperative for months) it is very difficult to have a slow and difficult web site.

Sale price didn't show up in cart

LynneBlack — Wed, 18 Nov 2009 20:59:42 GMT

Thank you David, I emailed you. It's just disappointing that such a seemingly minor issue takes days to resolve and has to be escalated to your team whom I am sure has better things to concern themselves with.

Sale price didn't show up in cart

SearsCares — Wed, 18 Nov 2009 20:19:48 GMT

Dear Lynneblack,

I am sorry to hear about the problems you experienced with the Sears website and service group. We strive at providing our customers with the highest quality of service and we have not done this for you at this time. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact and we will call you at your convenience. In addition please include the screen name (Lynneblack) used to post here so we can reference to your case.

Thank you,

David V.

Senior Case Manager

Sears Cares

Sale price didn't show up in cart

worldweary2 — Tue, 17 Nov 2009 20:49:44 GMT

The company is in the middle of re-vamping the website, and there have been quite a few errors with some of the online promotions. This is a big shift for the company, I would hope that they honor the F&F price, and get back to you promptly. You have the mspaint files, so, there lies the proof of the price that should be honored.

Sale price didn't show up in cart

LynneBlack — Tue, 17 Nov 2009 19:53:33 GMT

I attempted to buy 2 torque wrenches on Sunday night which were on sale for $39.99 less 10% F&F discount, less $5 discount for buying two of them. The sale price showed up on the website and when I put them in my cart, but the total in the cart reflected the full price less the 10% F&F discount. I tried to call but I guess there is no phone support in the evening, so I emailed customer support, the response I received was that 'sale prices change at midnight' doh..this was before midnight...so I replied back with two screen shots, one showing the price on the website, the other showing the sale price in the cart, but with the total reflecting the full price. I received a second response after that suggesting I use internet explorer (I tried both firefox and IE but had the same problem with both) and telling me that this would be referred to the "National Support Team" with no expected date for resolution...What in the world! Why is it that Sears does not empower customer support reps to resolve these issues and make price adjustments? I have no idea who this national support team is, or when I might dare expect to hear from them, but I must say- this is disappointing.

Sears.com Deal of the Day

SHC-ErinM — Mon, 16 Nov 2009 15:58:07 GMT

Have you seen today's Deal of the Day? (Monday, 11/16) Makes me think about traveling home to see the family for Thanksgiving. Check it out!:

http://www.sears.com/shc/s/dap_10153_12605_DAP_WOW+Specials?sid=IMxMCx20091102x00002

Sears.com Deal of the Day

SHC-MollyL — Mon, 09 Nov 2009 23:41:53 GMT

Today's deal would be perfect for battling the effects of those holiday-related meals! Not to mention, a great way to preempt a New Year's resolution.

Sears.com Deal of the Day

SHC-Martina — Mon, 09 Nov 2009 19:50:42 GMT

What would you like to see as a Deal of the Day from Electronics???

Sears.com Deal of the Day

SHC-ErinM — Mon, 09 Nov 2009 19:25:14 GMT

Today's deal will help work off the holiday treats that have already started filtering into my diet...

http://www.sears.com/shc/s/dap_10153_12605_DAP_WOW+Specials?adCell=BF

Sears.com Deal of the Day

JulieK — Fri, 06 Nov 2009 17:12:30 GMT

Here is an amazing deal of the day for today:

http://www.sears.com/shc/s/dap_10153_12605_DAP_WOW+Specials?adCell=W3DOD&adCell=W2

This is the perfect sweater for work, and would make a great present, too!

Share your online checkout experiences

AdamO — Thu, 05 Nov 2009 06:46:01 GMT

With all the questions being flashed on the cash register screens, the time it takes to buy something "in-person" v.s. online are quickly converging.

Share your online checkout experiences

goodole312 — Thu, 05 Nov 2009 04:50:35 GMT

fast simple loading none of this java crap that takes 5 min to load a page all the way

Share your online checkout experiences

madgolfer — Thu, 05 Nov 2009 04:45:49 GMT

How often do customers receive confirmations only to be contacted by the local store that the merchandise is out of stock and needs to be ordered?