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Customer Assistance Buttons in Each Department

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Idea_tail_up posted on May 01, 2009 at 11:36AM to Store Experiences
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With my prior work at Kohl's I experienced an easy way for customers to be helped when there was no associate to be found.  Instead of wandering around the entire store looking for a qualified associate, there was a button attached to a support column in certain departments that, when pressed, would issue a page over the intercom that customer assistance was needed in that area.

After a minute or two, if an associate did not go over and manually deactivate the device, it would issue a second page.

This was very useful in getting attention to those customers who were not seen and need our help.


Latest comment: June 17, 2010 at 11:21AM by Leirbag • Total: 17 comments • leave a comment
posted on May 01, 2009 at 03:43PM
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Great idea, especially if there are enough associates to tend to customers in different areas of the store.


posted on May 05, 2009 at 10:01PM
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Sears already has these at the price checking stations. At least, I know Sears Essentials do.


posted on May 06, 2009 at 11:19PM
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Regular Sears stores have nothing of the sort, so it would be great to implement Sears-wide.


posted on May 13, 2009 at 07:41PM
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I enjoy the freedom of an associate finding me, they know the store better than I.


posted on June 21, 2009 at 07:52PM
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In response to michelina's comment from May 1, 2009 at 3:43PM:
 

This really needs to be done in Kmart, because they almost no employees around the store except on busy days.


posted on July 03, 2009 at 12:21AM
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Sears should develop a mobile application for customers. That way, customers can access store information from their iphones/blackberrys/mobile phones. The application might contain the following features: 1. Product reviews. 2. Competitors' prices. 3. Bar code scanner. That way, a customer can scan a bar code with his/her phone, and the software on his/her phone would then access a Sears database of product reviews for the item and a list of the competition's prices for the item. To vote for this idea, kindly go to the following link: http://www.mysears.com/ideas/Mobile-Application-for-Customers


posted on July 03, 2009 at 04:22PM
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It's actually called Sears2Go (www.sears2go.com). I go to it on my blackberry if I am not near a terminal to give customers instant product information. There is also an app for the Iphone I believe called Sears2Go


posted on August 01, 2009 at 09:01PM
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Or... Maybe those hotel counter "bells" on the store cash rep counters? Ding, ding, ding... The low-tech solution.


posted on October 22, 2009 at 08:49AM
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NO BUTTONS, NO BELLS! Let's just staff right with the right People and give the kind of service we used to. Forget LRQ's let's be BETTER than our comp. not "just as good as."


posted on November 12, 2009 at 10:54AM
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I AGREE THAT A BUTTON TO NOTIFY SALES THAT ASSISTANCE IS NEEDED IN WHATEVER AREA .IT IS VERY IRRITATING TO WALK AND LOOK ALL OVER THE STORE FOR AN ASSOCIATE WHEN YOU NEED ASSISTANCE.I LOVE SHOPPING AT SEARS AND K-MART BUT HATE THE LACK OF ASSISTANCE .


posted on January 21, 2010 at 11:00AM
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I have had to search for assistance many times waiting by the tool case for something. I began just to tell the front as soon as I walked in that I need something that is locked up.


posted on February 05, 2010 at 11:14PM
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It's tough during the slow season for a commission sales associate, because we're supposed to do other duties when there's little to no customers in the store. Many times, we're pulled away from the sales floor just because we have to be "busy" doing something (cleaning, putting away something in back, pulling something from the back, assembling something, etc.), instead of checking for customers. You have too many people, the ones that are doing grunt work get paid minimally while the guys standing around all day get sales. Have too few and one or two guys are doing every bit of work while trying to handle upset customers. It's a fine line to walk.


posted on May 18, 2010 at 12:04AM
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The focus becomes the button and how long it rang and NOT the customer. Been there done that.


posted on June 17, 2010 at 11:21AM
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france will destroy miexico today yeah!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


posted on June 17, 2010 at 11:21AM
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france will destroy mexico today yeah!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


posted on June 17, 2010 at 11:21AM
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france will destroy mexico today yeah!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


posted on June 17, 2010 at 11:21AM
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france will destroy mexico today yeah!!!!!!!!!!!!!!!!!!!!!!!!!!!!!




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