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Every Major Appliance/Tool Should Have the Owners Manual Displayed

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Idea_tail_up posted on May 24, 2009 at 10:04AM to Store Experiences
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It's so frustrating to not be able to find out information on a tool or appliance, especially when the sales staff is helping others. I notice that right now the manuals for appliances and such are stored on the BACK of the item. Move those to the front so customers can flip through them and read them. Make it easy for them to get information, not difficult.

Latest comment: July 25, 2009 at 06:36PM by worldweary • Total: 4 comments • leave a comment
posted on May 24, 2009 at 07:49PM
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With all user manuals now available on managemyhome.com, the paper manuals shouldn't be necessary at the display. Besides, imagine the clutter! Any associate or customer can pull a manual up on the kiosks and find the information. Plus, there would be no stolen/damaged/lost manuals to deal with. This is one way that Sears has actually embraced technology, and I think we've got to make the people on the floor (customers included!) more savvy in exploiting the heck out of it. Getting people familiar with managemyhome.com would do wonders when it comes to customer experiences. But the gist is the same: find a fast, simple way to find information for the customer.


posted on May 24, 2009 at 08:15PM
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Just what good does Managemyhome (that has never worked for me, by the way) do me when I'm standing in the middle of the store? And I don't see what the big deal is. The manuals are already TAPED to the back of every display appliance in the store! All I'm asking is that they MOVE it to around front and display it so I can read it. The more difficult you make it for the customers to get information, the less sales you are going to get.


posted on June 04, 2009 at 12:26AM
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Oh! No. Every manual on every display would be gone inside of one month! The good news is that the manuals can be called up electronically from the Manage My Home website. OK. Who took this display's GAS CAP. That's just wrong...


posted on July 25, 2009 at 06:36PM
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They'd disappear faster than appliance knobs!




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