so funny because I am a employee at sears across the country and we have the same issues its the sears way of life somethings never change.

Interesting. I'm a Sears shopper with little patience and happily report to rarely have a problem. So, no complaint from me about under staffing. Of course, I don't expect the same things from live experience that I get from a computer... the human even smiles, says thank you and (when purchased) hands me the product immediately! I checked with Hubby and he agrees, mentioning specific lines of Sears products he prefers and good help from clerks.

Well, It is all relative. Pricing goes along with service - most if the time. However I'd like to mention how impressed I am with the Craftsman guarantee! I had a craftsman rubber garden hose and after many years of great service from it, the connections had become a problem, I was given a brand new hose of the same quality in exchange for my old one! This is GREAT product and I appreciate the Craftsman guarantee. Money well spent.

I am a current Sears employee and I am happy to say I am.. Yes we often don't have enough employees because we are stretched to the limit sometimes and often can't satisfy everyone even though this is our over all goal.. I wouldn't agree with some of the comments instead of saying somethings never change maybe you should try to help change those issues by presenting your ideas and helping make the change.. I find that working at Sears gives me a really great experience both for myself and my customers, I often have compliments and National recognition. Instead of keeping this to myself I am striving at the moment to make a difference with in the company by finding out the needs of the customers and satisfying them while at the same time making sure that my associates are also happy and that our environment is conducive to this. So thank you to the customer that made her comments above.

Considering that there are new applications and programs for many new phones that have scanners built in with Pricing and using the cameras to capture the bar codes, which then in turn search for comparable prices elsewhere, it might be smart to do some Quality Control at all Kmart/Sears stores before people start scanning prices with their phones and deciding whether or not its worth it to drive down the street for the competitors pricing on the same items. Especially if their is NO tag or price on items.

In appliances, sales sign states that Kenmore products get 15% off, buy I found one that they refused to take the 15% off, saying that was the everyday price. So, does that mean that they marked the other ones up 15% to be able to say the sales price is actually their everyday price? I walked out on principle.

I used to work at a similar store. When I went to Sears i was disappointed with how little there was of sales associates. The store I worked at there where specially trained staffed for each department some even had two, and there was also help buttons in almost every alise. When pressed an anouncement would come over the intercom and a associate would be with you. Maybe Sears could even put in the help buttons with atleast lights, I think would help out a great deal.

Sears invests undue manpower in maintaining its in-store signage. Once merchandise comes onto the floor from the stockroom, it's immediately put "on sale" from a big sticker price, to make the customers think they're getting a deal. Here we are, the MCA's (integrated from the former ISM position) putting up new signs every time that artificial sales price slides down 2 or 3 dollars, for 2 or 3 days. Price things lower to begin with, and keep them there.

A few weeks ago I got a price adjustment due to a stocking error. Mistakes like that are tedious, cost the company money, and the shopper time. I think more help would cut down on costly mistakes.

Sears is one of my favorite stores! :) I do agree that a call button for assistance would come in handy only if a customer needed assistance. I'm the kind of shopper that loves to just browse around. Looking independantly on my own and sometimes sale clerks can be annoying if they keep asking you. I am a retail employee at another store and I try to be helpful to the customers but also allow them to have the proper time to look around by themselves. For women I think the search is the fun part. For men, well, let's just say I'm married to one, and he likes to just get what he needs and come home. Also, I think it would be great to have a price check machine also. There are so many times that the prices are lower and it depends on the price if I decide to buy the item. It is nice to be able to come on here and be able to have an input. One more thing I would like to comment on is: alot of businesses today want to get everyone as a credit card customer. They are putting that even before customer service. What happened to the old fashion taking care of the customer and what is important to the consumer? Businesses are so concerned that they have a credit customer. But like me I can't really afford to have credit because I don't want to run up another debt to owe someone. But I'd like to think that even though I am not a credit card customer that anywhere I shop my business is appreciated. We need to put more attention on giving good customer service and making sure people are getting what they are shopping for. :)