Crystal - in Eden Prairie Store - Optical, wasn't in on Friday, when I stopped by to talk with someone about my glasses that had a mark/scratch on the lens and it was very difficult for me to wear them.  I talked with Sheyonne instead.  This young lady was not interested in listending to my concern, nor was she interested in offering me options concerning my eyewhere that I purchased at Sears less than 2-mos ago.  It seemed she was more interested in being right, and arguing with me, verses help me to know my options concerning the scratch on the lens.  I ended up walking out because I felt I was not being hear nor was there any attempt to be understood.  Crystal called me the next morning, and apologized for my time with Sheyonne, and said because I had purchased the Warrnaty on the lenses, that she could order me another set of lenses - and I would pay $25.00.  She presented me with an option, and was very positive, and for that I was grateful.  She should train the other gal, with how to serve the customer in a way that provides listening and understanding.  Thank you. Janet Gibson