Ideas

view all ideas

Idea Categories
View by Status

Featured Contributors


ideas FAQ
items/page: 15 | 30 | 50 displaying 1 to 15 of 356 Ideas sort by: date | points | comments
 

sales asso. check list on appliance sales

Idea_tail_up posted on January 31, 2012 at 08:37AM to General Customer Service
Inappropriate?

as a service tech for a gas company ive seen several times when doing a gas conversion on products sold by mass marketers that the sales asso. didnt ask the buyer if they needed a gas conversion kit or a shut off vale or other parts if your sales asso. had a check list or parts or extras that could be sold with specific appliances it might mean more sales and it certainly would mean less agrivation for the buyer or a service tech having to drive back to store to purchase parts that could have been...

read more

leave a comment
 

Points don't count to be considered for idea review.....

Idea_tail_up posted on January 21, 2012 at 02:31PM to General Customer Service
Inappropriate?

I think we should do away with voting for"ideas." Some are being considered for review without being voted on.

What does voting actually do as an end result here?


leave a comment
 

sign up for KidVantage online

Idea_tail_up posted on January 19, 2012 at 07:54PM to General Customer Service
Inappropriate?

Sign up for KV online and have card mailed after first online purchase.


leave a comment
 

Birthdays~

Idea_tail_up posted on January 17, 2012 at 04:33PM to General Customer Service
Inappropriate?

Show birthday on profile so we can wish our frinds here the best on their special day.

Sears make available ecars to community members so we can send one to our friend on their special day.


leave a comment
 

SearSmart Women~

Idea_tail_up posted on January 16, 2012 at 08:37PM to General Customer Service
Inappropriate?

Designate 10 top women here to write daily blogs to represent sears.Have a blog page with their photo and short bio."Sears/KMart news."


leave a comment
 

Continuity

Idea_tail_up posted on January 16, 2012 at 02:27PM to General Customer Service
Inappropriate?
I know that things have recently been updated for the point’s values but I am just looking for continuity when it comes to information. Emails are telling me one set of point’s values and the website tells me another. I am just asking for someone to update the information that is sent out with the information that is one the website. Thanks for all the points options out there for us though it makes for some extra fun us.

Latest comment: January 16, 2012 at 06:54PM by NoahsNana2011 • Total: 1 comment • leave a comment
 

3rd Party Vendors~

Idea_tail_up posted on January 15, 2012 at 01:39PM to General Customer Service
Inappropriate?
Have another page to the community to comment on 3rd party vendors. Upon signing agreement with Sears/Mart have vendor sign in agreement to deal with complaints here and let them solve their issues of negligense(sp). It would cut back on 3rd party complaints directed on Sears/Mart page.

leave a comment
 

New year,start all over~

Idea_tail_up posted on January 15, 2012 at 01:24PM to General Customer Service
Inappropriate?
Reset community page(comments,ideas,etc.) when you reset the points.Only keep the ones with high votes for idea page. It would eliminate alot of the negative.

Latest comment: January 16, 2012 at 09:56AM by fixNmowers • Total: 1 comment • leave a comment
 

Knowledge

Idea_tail_up posted on January 15, 2012 at 11:21AM to General Customer Service
Inappropriate?

all new/young employees need to take informational classes on products in the store.


leave a comment
 

SYWR

Idea_tail_up posted on January 14, 2012 at 06:29PM to General Customer Service
Inappropriate?
Make a more clear system for points.Make points accessable from our main page.

leave a comment
 

Store Closings~

Idea_tail_up posted on January 12, 2012 at 05:11PM to General Customer Service
Inappropriate?
Make items available online from stores that are closing.

Latest comment: January 13, 2012 at 02:04PM by izel8326 • Total: 1 comment • leave a comment
 

Enable use of paragraphs~

Idea_tail_up posted on January 11, 2012 at 11:58AM to General Customer Service
Inappropriate?
I don't like it when sentences run together. It would be nice if we could use paragraphs when posting to community discussions.

Latest comment: January 14, 2012 at 06:35PM by NoahsNana2011 • Total: 4 comments • leave a comment
 

SYWR Points

Idea_tail_up posted on January 09, 2012 at 09:54AM to General Customer Service
Inappropriate?
I am missing points however,I can't do A request due to shopping online and no salescheck to provide# for. I called in about missing 388 pts for deal of day cam.I was told 30 days bc rep has to enter them manually. I did orders online durning the promotion the past couple days.It shows my used points but not 198 points gained-?- Please put a easier plan in place.Maybe attach SYWR to profile so we don't have to keep checking when they are added.

Latest comment: January 09, 2012 at 02:22PM by NoahsNana2011 • Total: 2 comments • leave a comment
 

Skype~

Idea_tail_up posted on January 06, 2012 at 07:40PM to General Customer Service
Inappropriate?
How about adding a Skype connect tab for customer service,moderators and trusted friends here. This would eliminate alot of phone time with CS.

Latest comment: January 06, 2012 at 09:40PM by maineyankee1 • Total: 1 comment • leave a comment
 

Customer survey~

Idea_tail_up posted on January 06, 2012 at 01:29PM to General Customer Service
Inappropriate?
Just A thought.Sears/Mart does customer surveys on the CS rep you call but It doesn't leave a place for personal comments.Hence,I don't think the survey is of any effect bc it uses numerical scoring system. Now~I think there should be a person at the door of sears/Mart taking surveys on that store.ie) cleanliness,items out of stock,cleanliness of facilities,CUSTOMER SERVICE,and a block for suggestions. Maybe corporate could narrow down some of the issues with the stores using a grading system....

leave a comment