Ideas - MySears Community

Staff at the Sears Store

emchlo Arvada, CO

posted on May 16, 2009 at 03:28PM to Store Experiences

I shop at Sears during the week, when there aren't so many people at the mall. It was hard to find someone to help me in the vacuum, luggage, household goods area? I think a few more good employees would benefit the store. Especially the one in Westminster CO!!

Latest comment: July 25, 2010 at 10:51PM by Birdmen • Total: 95 comments • leave a comment

Offer a price scanner in every department

Matt Chicago, IL

Under Review

posted on April 30, 2009 at 10:51PM to Pricing & Policies

Inappropriate?

It would be great to have a price scanner in every department so that I could find out how much things cost before I bring them up to the register.

Latest comment: November 10, 2011 at 02:24PM by chzlove1s • Total: 81 comments • leave a comment

Too Many Questions!

JulieK Chicago, IL

posted on April 30, 2009 at 10:34PM to General Customer Service

Inappropriate?

Everytime I shop at Sears or Kmart, it seems as though the cashier is asking me if I am interested in signing up for a credit card, if I want to join the Craftsman Club, or if I want to take a survey. It is too much when what I really want is to get home and watch "Lost". I understand it is part of their job, and these are good programs. Just a suggestion- only one question at checkout? That I can deal with.

Latest comment: August 15, 2010 at 09:36AM by Zachary-V • Total: 71 comments • leave a comment

Save Money

Hondo1944 Strongsville, OH

posted on May 08, 2009 at 08:08PM to Promotions & Discounts

Inappropriate?

I work at Sears and find that Sears waste alot of money printing too many signs that get thrown away...Hundreds of signs go in the Garbage that is a wase of paper ink that equals Money in the trash. All sears has to do is put up a sign that says take off 10 15 20 % etc. regular price, and or specify which Items are effected. This requires only about e.g. in appliance 10 stratigically placed signs, instead of hundreds of sign changes, that waste time, paper ink and confusion that equates to saving...

Offer Layaway at all Kmart stores

Kyle Chicago, IL

Under Review

posted on April 30, 2009 at 10:26PM to Store Experiences

Inappropriate?

I don’t always shop at the same Kmart but I do always like to use their layaway. I think it’s a little odd that not all Kmart’s have layaway. Is this the decision of the individual stores? If all Kmart’s were to have layaway it begins to establish a new and improved and streamlined reputation for the company. Plus it makes shopping easier for customers.

Latest comment: August 01, 2010 at 02:29PM by chrismarinclicko • Total: 42 comments • leave a comment

MIA

madgolfer Galloway, MA

posted on May 12, 2009 at 09:59AM to Social Responsibility

Inappropriate?

Made in America, a new product line or perhaps, as long as we're imagining, Craftsman, Kenmore and Diehard. What I believe Sears needs is a national marketing theme for American made products. Sure, sell the imports but at whatever the expense, offer an exclusive product line that represents American capital, handiwork and design. And a no-frills, non-profit Sears card at 10%.

Latest comment: October 12, 2010 at 01:26PM by face4radio • Total: 31 comments • leave a comment

Confirm in-store inventory before allowing people to purchase online

MrNik Chicago, IL

posted on May 01, 2009 at 12:36AM to Online Experiences

Inappropriate?

Customers are ordering their items online, receiving confirmation for pick up and arriving to the store to find out the product is not in stock.

Latest comment: December 02, 2010 at 12:48AM by catMo • Total: 30 comments • leave a comment

needs more cowbell

Tupperchick Warner Robins, GA

posted on May 17, 2009 at 08:54PM to General Customer Service

Inappropriate?

I think it would be nice for there to be more associates available to assist me while shopping...actually, if there were ANY to assist me, that'd be so awesome! Maybe the extra cashiers could take a few moments to walk through the store when they're not assisting customers, and see if there are any shoppers that look like they could use assistance!

Latest comment: August 17, 2010 at 11:15PM by Shalpra • Total: 25 comments • leave a comment

K-Mart

cshop8812 Duncanville, AL

Under Review

posted on May 12, 2009 at 06:17PM to Store Experiences

Inappropriate?

Please, Please, have more than one cashier and customer service checking people out. This seems to be a pattern at every K-Mart I've visited (except at Christmas).

Latest comment: August 15, 2010 at 12:33PM by velser7 • Total: 23 comments • leave a comment

Offer a customer service desk and a check out areaâ€”keep them separate

leon Chicagoland, IL

posted on April 30, 2009 at 10:35PM to Store Experiences

Inappropriate?

I’m not the most decisive person when I shop but when I finally do make a decision to buy something I need to make a fast getaway before I change my mind again. It doesn’t help when there is a delay at the checkout lines.

Latest comment: August 11, 2010 at 05:42PM by athena1 • Total: 21 comments • leave a comment

Cashers needed

lynchmob Matawan, NJ

posted on May 13, 2009 at 06:05PM to General Customer Service

Inappropriate?

Most K-mart has a big waiting line at check out, I have seen some people walk out because of this so I think you put in self check out and more crashers.

Also bring back your blue light specials

Latest comment: July 20, 2010 at 12:14AM by richczerwinski • Total: 19 comments • leave a comment

Customer Assistance Buttons in Each Department

thatmanguy Jefferson, GA

Under Review

posted on May 01, 2009 at 11:36AM to Store Experiences

Inappropriate?

With my prior work at Kohl's I experienced an easy way for customers to be helped when there was no associate to be found. Instead of wandering around the entire store looking for a qualified associate, there was a button attached to a support column in certain departments that, when pressed, would issue a page over the intercom that customer assistance was needed in that area.

After a minute or two, if an associate did not go over and manually deactivate the device, it would issue a second page....

Dump Citibank!

RoseGarden Eustis, FL

posted on May 13, 2009 at 07:59PM to Credit Cards & Financial Services

Inappropriate?

I have been turned down twice in the past year for credit increases, even though I always pay on time and pay-in-full my charges quickly. I have a fairly good credit score. Most recently I wanted to buy a new stove, which would have only needed a $500 increase in my available credit. They turned me down.

When I asked for an increase from J C Penney they offered me $1800. additional credit.

Guess who got my business ...?

Dump Citibank and use HUMANS to determine credit worthiness!

Latest comment: January 12, 2011 at 11:24AM by tamlynbain • Total: 17 comments • leave a comment

Teacher Appreciation Day

msdevine Devine, TX

posted on September 25, 2009 at 03:57PM to Social Responsibility

Inappropriate?

It would be terrific if Sears would offer some type of discount card for teachers who can show proof of their employment. A Teacher Appreciation Day would also be wonderful at the beginning of the school year. As a teacher myself, these types of gestures at other major stores really make a difference in my support of these businesses.

Latest comment: October 09, 2009 at 09:31AM by msdevine • Total: 15 comments • leave a comment

Customer Service via Twitter

rstinnett Boonville, MO

Development

posted on May 03, 2009 at 10:36AM to General Customer Service

Inappropriate?

If I am standing in the middle of the store and have an urgent question, but can't find anyone I'd love to be able to Twitter to Sears and/or Kmart on my phone and have an answer sent back to me, or for them to locate and dispatch an employee my way.

Latest comment: September 26, 2009 at 02:47PM by thatmanguy • Total: 13 comments • leave a comment

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