Ideas - MySears Community

Craftsman Warranty

WallyP Twin Lake, MI

posted on January 28, 2010 at 10:30PM to Pricing & Policies

Get Craftsman to change the hand tool warranty to exclude obvious abuse or neglect. Why should I swap out all your tools because you left them in the snow all winter and they got rusty? Even further, why should I be able to let my tools get all rusty, take them to a flea market and sell them for 20% of their original price, and then THAT person gets to come exchange them?

How did that screwdriver break in HALF while using it properly?

Where did you get 7 gutted ratchets and where did the guts go?...

REPAIR DEPARTMENT

Turnipseed Decatur, GA

posted on May 09, 2009 at 01:35PM to In-Home Service & Repair

Inappropriate?

SIMPLY THE WORST I HAVE EVER SEEN IN MY 60 YEARS. INEXCUSABLE INCOMPETENCE.

Latest comment: December 29, 2009 at 03:59PM by snowman277 • Total: 5 comments • leave a comment

sanitary

STARSH Lanham, MD

posted on May 07, 2009 at 01:35PM to General Customer Service

Inappropriate?

i suggest a restr rooms be built on all the floors of the lanham branch.

Latest comment: November 14, 2009 at 06:27PM by faithcometh • Total: 5 comments • leave a comment

land end area and all dressing rooms

sandrataylor Greenville, SC

posted on May 11, 2009 at 01:22PM to Promotions & Discounts

Inappropriate?

call button for sales person to get another size for uou

Latest comment: November 29, 2009 at 10:20AM by whopshopper • Total: 3 comments • leave a comment

Off-Price Apparel

rstacy BELIVDERE, IL

Under Review

posted on May 05, 2009 at 10:31AM to Suggestions for New Products

Inappropriate?

I have posted this idea before on the innovation web site and it has been shot down. I really think carrying off-price, brand name apparel similar to TJ Maxx and Marshall's instead of what we currently carry would do really well with our customers. I think customers would visit more often to see what is new. We would also eliminate the labor hours of promotional signing among other significant savings. Here is a quote taken from an article... "While department stores sales continue to deteriorate,...

Consider creating a superstore that would also include groceries - a one stop shopping experience

vytas Chicago, IL

Under Review

posted on April 30, 2009 at 10:55PM to Store Experiences

Inappropriate?

With so many other activities and work, I really don't have a lot of time to shop at different stores. I am looking for a store where I can get my kids a new pair of shoes while also picking up supplies for that evenings dinner. I like shopping at Sears for clothes, electronics and appliances. In a perfect world, Sears could offer grocery items. I would like Sears to be my one stop shop.

Latest comment: October 13, 2010 at 12:12PM by rubia123 • Total: 9 comments • leave a comment

NEED BACK YARD HAPPINESS

cplpp Conway, PA

posted on May 13, 2009 at 06:07PM to Other Involvement Ideas

Inappropriate?

AFTER 46 YEARS IN THE SAME HOME AND TAKING CARE OF THE HOUSE, WE HAVE NOT BEEN ABLE TO DO ANYTHING WITH THE BACK DECK AND LITTLE YARD. IT HAS BECOME A DANGEROUS PLACE FOR MY GRANDCHILDREN. YOU SEE THE DECK IS FALLING APART.

WE NEED HELP AND THIS WOULD HELP TO WIN A 500.00 PRIZE.

THANK YOU

Hey, what's your name?

Barbie1168 Carlisle, IN

posted on May 13, 2009 at 05:31PM to General Customer Service

Inappropriate?

I like salespeople to call me by name. It makes it a more personal business experience. The salesperson sees us as real people, not just a "Customer." And I in turn call the salesperson by their name. It is just commmon courtesy.

Latest comment: June 09, 2009 at 05:43PM by phido10 • Total: 1 comment • leave a comment

CHANGING TO MAKE YOU SMILE!!!

WOMANOFGOD ATHENS, AL

posted on May 13, 2009 at 11:25PM to General Customer Service

Inappropriate?

I THINK AT SEARS YOU NEED A GREETER AT THE DOOR ON THE WEEKENDS FOR A COUPLE OF HOURS BECAUSE IF WE ARE A COMMUNITY WE ARE TO GREET EACH OTHER IN LOVE!!! I PROMISE IT WILL WORK YOU WILL BE GAIN TO SEE YOUR BUSINESS BOOM!!!!!!!!!!

Latest comment: May 14, 2009 at 05:04PM by BlueCrewGuyInMA • Total: 1 comment • leave a comment

More 24 hrs. sale

katiam123 Houston, TX

posted on May 13, 2009 at 07:19PM to Promotions & Discounts

Inappropriate?

I will suggest to have a 24 hrs. sale once a year ! not just after Thanksgiving Holiday. Have the freedom to take advantage of sales in everything. Instead of holding back from going since it is a sure thing that it becomes a headaches having no space to shop for the increase of shoppers since we have a limited time of enjoying sales. Lets make Sears open for 24hrs one day only thing going on!!!

Latest comment: May 18, 2009 at 05:24PM by BlueCrewGuyInMA • Total: 2 comments • leave a comment

Font color

sk-me1 Fort Worth, TX

posted on May 14, 2009 at 01:21AM to Online Experiences

Inappropriate?

Change the font color on my sears community, the light blue is difficult to see.

Latest comment: May 01, 2010 at 08:36PM by BELINDA45 • Total: 4 comments • leave a comment

Improve the layaway options

andy Chicago, IL

Development

posted on April 30, 2009 at 10:24PM to Pricing & Policies

Inappropriate?

Kmart's layaway should have a choice of how long they want to put an item on layaway for. Maybe have two choices such as 2 weeks or a month.

Latest comment: November 21, 2009 at 09:36AM by BlahBlah123 • Total: 6 comments • leave a comment

Change Your Name

inmeullsee Chicago, IL

posted on July 02, 2009 at 10:55PM to Store Experiences

Inappropriate?

Everytime I visit MySears.com, ManageMyHome.com, and Craftsman.com, I feel a sense of power and excitement.

Power, because I feel like if I write something on MySears.com, your associates will actually consider it. Excitement, because when I visit ManageMyHome.com and Craftsman.com, there are just so many fun things to play with.

In addition to the three great online properties mentioned above, you also offer cool and helpful services like free shipping and MyGofer.

Despite all of these...

good money for old warn out jeans, no thank you!

Soon Phoenix, AZ

posted on May 14, 2009 at 01:24AM to General Customer Service

Inappropriate?

bring back the jeans that don't look like you puled them from the trash, (worn out faded,holes, yellow looking) Bring back the US polo Assn. kids jeans that don't look like they haven't been washed for 10 years. Then I will come back to shop and my lady friends will come back to Sears.

Latest comment: May 14, 2009 at 04:48PM by BlueCrewGuyInMA • Total: 1 comment • leave a comment

Greeters

RFochler814 Altoona, PA

posted on May 13, 2009 at 06:50PM to General Customer Service

Inappropriate?

Have greeters at doorways to direct customers to their respective Depts

Featured Contributors