It would be great to have a price scanner in every department so that I could find out how much things cost before I bring them up to the register.

I shop at Sears during the week, when there aren't so many people at the mall.  It was hard to find someone to help me in the vacuum, luggage, household goods area?  I think a few more good employees would benefit the store.  Especially the one in Westminster CO!!  

I think it would be nice for there to be more associates available to assist me while shopping...actually, if there were ANY to assist me, that'd be so awesome!  Maybe the extra cashiers could take a few moments to walk through the store when they're not assisting customers, and see if there are any shoppers that look like they could use assistance!

Everytime I shop at Sears or Kmart, it seems as though the cashier is asking me if I am interested in signing up for a credit card, if I want to join the Craftsman Club, or if I want to take a survey.  It is too much when what I really want is to get home and watch "Lost".  I understand it is part of their job, and these are good programs.  Just a suggestion- only one question at checkout?  That I can deal with.

Please, Please, have more than one cashier and customer service checking people out.  This seems to be a pattern at every K-Mart I've visited (except at Christmas).

I use to work at Sears and we never have enough sale associate to cover the store.   I think there should be a sale associate for every department.  I worked in ladies apparel and by the time I left there I could sale a craftsmen tractor.  Another thing was the pricing the signs where never right to match up with the ads that came out on Sundays.  The fitting room needs to have an attendant with numbers for each dressing room.  You give the customer the number for the room and the attendant check...

read more

Most K-mart has a big waiting line at check out, I have seen some people walk out because of this so I think you put in self check out and more crashers.

Also bring back your blue light specials

I’m not the most decisive person when I shop but when I finally do make a decision to buy something I need to make a fast getaway before I change my mind again. It doesn’t help when there is a delay at the checkout lines.

Made in America, a new product line or perhaps, as long as we're imagining, Craftsman, Kenmore and Diehard. What I believe Sears needs is a national marketing theme for American made products. Sure, sell the imports but at whatever the expense, offer an exclusive product line that represents American capital, handiwork and design.  And a no-frills, non-profit Sears card at 10%.

I think that sears should keep the dresses after Easter because the prom season, wedding season and graduation season.  The dresses should be available because this is the season.  My daughter is graduating from kindergartens and it was so hard to find her a dress.  Sears had some beautiful dresses but they were only in white. Just something to think about. 

I fully agree that there should be more than one (1) cashier at the registers. At least on the weekends. We try to shop during the week but sometimes we come in on the weekends and they are swamped. So swamped the poor woman accidentally charged us twice for the same shirt that totaled to an extra $46.84. She was very polite and understanding as so were we. She was swamped! Not to mention tired from a long day of ahrd work! Just a suggestion. We love Sears though!

Customers are ordering their items online, receiving confirmation for pick up and arriving to the store to find out the product is not in stock. 

I would LOVE to see the country of origin for the Craftsman tools displayed in the description of the item.  I am one of a growing number of people who shop for "Made In USA" products, and this would simplify my shopping for tools.  I live 35 miles from the nearest Sears store, and do most of my shopping for Craftsman tools online.  If I know what tools are made in the USA, it makes my choice far easier.  Thank you.

I don’t always shop at the same Kmart but I do always like to use their layaway. I think it’s a little odd that not all Kmart’s have layaway. Is this the decision of the individual stores? If all Kmart’s were to have layaway it begins to establish a new and improved and streamlined reputation for the company. Plus it makes shopping easier for customers.

Why can't I get "long" jeans in women's at Sears? I know I can get them (when in stock) at Kmart, but I can't at Sears. With Lane Bryant closing many of their store's you should be seeing more customers looking for "long" pants in women's sizes.

I work at Sears and find that Sears waste alot of money printing too many signs that get thrown away...Hundreds of signs go in the Garbage that is a wase of paper ink that equals Money in the trash. All sears has to do is put up a sign that says take off 10 15 20 % etc. regular price, and or specify which Items are effected. This requires only about e.g. in appliance 10 stratigically placed signs, instead of hundreds of sign changes, that waste time, paper ink and confusion that equates to saving...

read more

With my prior work at Kohl's I experienced an easy way for customers to be helped when there was no associate to be found.  Instead of wandering around the entire store looking for a qualified associate, there was a button attached to a support column in certain departments that, when pressed, would issue a page over the intercom that customer assistance was needed in that area.

After a minute or two, if an associate did not go over and manually deactivate the device, it would issue a second page....

read more

You should offer sears and K Mart credit card members a discount on their birthday. It would be fun to go shopping on your birthday, for that perfect new tool item or a nice dress to go to church or out to dinner. It makes someone feel special that you remember them on their special day.

I've noticed a lot of Sears stores in more rural areas could use a makeover. Updating the look may help keep Sears feeling fresh and in touch with the times.

I tend to shop at JC Penny quite often because they offer an additional 15% off coupon on their receipts when the customer completes an online survey. I rely on these coupons to get the best deal possible. If Sears can do something similar it would be a great service to the public.

Will Sears start offering a full line of beautiful Sears mail order brides?

EVERY TIME YOU GO TO SEARS/K-MART THERE ARE NEVER ENOUGH SALES HELP AND THE CASHIERS LINES ARE VERY LONG WITH THE CASHIERS ASKING THE CUSTOMERS A THOUSAND QUESTIONS ABOUT OPENING UP CREDIT CARD ACCOUNTS. WHEN YOU DO GET A SALES PERSON, THEIR REPLY IS I DON'T WORK IN THIS DEPARTMENT.

Since K-mart is a major part of Sears Holdings Corporation, it only makes sense that people should be able to make their Discover Card payments at K-mart as well as Sears.

Having this ability just at Sears is not fair to those who live much closer to a K-mart.  Since the two entities are very much intertwined, especially with Sears cards, let's expand our customer service and convenience adding this to K-mart.

Sears should consider introducing change dispensers at every register. Walgreens uses these at their Berkeley, California stores, and they significantly reduce wait times in checkout lines. 

To whom is concerned,

I am bringing to your attention a grave matter regarding your advertising policy and partners involved.

Sears is the biggest client for Media Plannig Agency, one of the world's leading advertising agencies.

On April 1 2009, MPG laid off 11 percent of its US workforce and since has been denying fifty dismissed workers in New York City their right to colletive bargaining. Collective bargaining is the right for workers to negotiate with employers through a union. It is  a basic...

read more

Sears/Kmart- please refrain from doing business with MPG until the company offers a fair severance package to the employees it laid off.

The company has put over a tenth of its workforce out on the streets even though it has maintained growing profits.

Do the right thing and cut the cord with MPG!

I suggest that you have motorized carts readily available for the handicapped to use.  I had a broken ankle some years ago and had to "hop with a walker" for 11 weeks, and could not go into a store unless these carts were available.  Much better than a wheelchair because I could do it myself.  I note in stores like Wal-mart, Sams Club, etc. they are readily available for those who need them.  Much appreciated by them and their families. 

My idea is that your company should stop doing business with Media Planning Group until Joseph Sanchez gets a fair severance package!

I used to work for MPG until they laid me off in April. The severance agreement they offered would allow them to sue me but wouldn't allow me to sue them and in exchange I would only receive 4 weeks pay, not even close to enough time to find a job in this economy.

When I asked for some changes to the agreement, they refused to negotiate. Do to these callous lay offs in the midst of record profits, I don't believe that MPG is a company that Sears would want to do business with.

Please stop advertising...

read more

Please stop advertising with MPG until they negotiate a fair severence package for the employees they laid off.  I will not patronize sears until it stops doing business with MPG or MPG stops engaging in unfair labor practices.

A great way to close more sales and sign up thousands more members to the Craftsman Club would be to show the potential savings online through joining the Craftsman Club.

Underneath the sales price, I would just put the Craftsman Club price with the words "Craftsman Club" linked to http://www.craftsman.com/craftsmanclub, where people would sign up in droves to get the free savings.

Get some software geeks to improve the move between pages viewed.  It would be better if when you go from a look at a specific item and then go back to the search page, that you went back to where you were looking, and not back to the beginning of the search category.

 

Sears Credit Cards (I know, they're through Citi and HSBC) should have the option to easily set up automatic payments.

Chase credit accounts have mastered this, and it is a very useful tool.  They let you set your minimum payment (or a set amount you want) to be paid every due date automatically, so the consumer does not have to worry about paying late fees or dealing with any of those hassles.

This would be a great customer service and would help cut down on issues for the customers, stores,...

read more

WHY NOT OFFER LAY AWAY AT SEARS STORES.  THIS IS SUCH AN ECONOMICAL WAY TO PURCHASE HIGHER PRICED ITEMS OR DO CHRISTMAS SHOPPING ALL AT ONCE - NOT SURE WHY STORES EVER STOPPED OFFERING IT.

Why don't you take used vacuum cleaners, etc., refurbish and provide to local chairty organizations or at least properly dispose of unrepairable products.

Can someone bring back the checkouts to the shoe department at the Sears stores. I don't know if these were removed in all the Sears stores all  over the States or just in the Sears at Bakersfield, Ca. but is very inconveniently ridiculous to grab your shoes and go make a big line to pay for these at other registers.

Who came out with this idea and why? It makes no sense but to upset customers. The last time I was at my local Sears store, a customer service rep was hard to find as well, not to mention...

read more

Please Stop selling tools that are made in China or other asian nations.

Support "made in U.S.A."!

i would like to see benches placed in all Kmart and Sears stores. this would allow handicapped people to rest. husbands who don't want to shop can sit and that allows for wives to shop longer and the stores make more of a profit. yes most malls have benches to sit on but that pulls your customers out of your store.what about people who have been shopping for a while and need a rest. they can rest a bit and then continue shopping in sears or kmart instead of going home to rest.

Yes I really mean what I said...serve (train, equip, model, mentor) the associates under their command.  Develop the front line to win at their job.  IF they would be given less paperwork tasks and financially reward them for TRULY amazing customer service the battle can be won.  I've heard the Sears mantra for over 5 years to give excellent customer service but there has been NO appreciable change.  What a shame!  Please someone... do something!

As an employee, I can't even count the number of times someone has asked me whether we offer some kind of senior discount. We recently had a "Senior Day" which was extremely successful. Apparently Lowe's offers some kind of senior discount like once a week.

I think it would be great to chat in real time with the CEO of Sears.  It would be refreshing to have that kind of access to speak my mind and also listen.

it is quite refreshing to see some good changes at Sears with some employees now wearing blue shirts...instead of the gloomy, almost morbid black uniforms....i wish the rest of the store will do the same....no more black shirts..instead wear more colorful, more cheerful shirts..and to think Sears is almost 60% a clothing store, so why not promote your clothes through your employees...i would even suggest to devote a day for summer wear wherein employees will wear hawaiian style summer shirts or declare...

I was disappointed when recently looking for some shirts for my husband in our local Sears stores. They used to have a great selection of Big and Tall clothing, but I was told by an associate they were phasing that department out in the store. Since my husband likes to see the items before purchasing, ordering from Sears.com isn't going to work. Any idea why they aren't carrying in the store anymore?

 

I like receiving coupons by email.  Also, receiving a coupon when a purchase is made at the store is nice.  Also coupons for completing store-related surveys is good. 

A craft section at Kmart would be very nice as Wal-mart is reducing the size of their craft sections in their remodeled store leaving many towns w/out a well stocked craft store.  Stock simple things such as acrilic paint, yarn, glues, beads etc.

A dollar section would also be very nice at Kmart as many customers budgets are strained.  Stock can openers, cups, bottles, etc These items would sell nicely if they were available.

I have shopped at my local Sears store for years, but the familiar faces that usually greeted me, and were always willing to help find what I needed are no longer there.  I was informed that some of them were forced to retire in order to save money (why pay someone $10/hr when you can pay someone $5/hr.)  Maybe this is an issue that is happening across the country, and the reason the customer service in some of the stores is suffering.  Just a thought...

read more

Secret discount.  Customers on your list receive an envelope in the mail with a 10-50% discount code.  Shopper must gather purchases or order items before discount code is revealed.  Advertising can hype the sale.  Most discounts can be for 10%, which in itself will be a motivating sales tactic.

Whenever I go into a big store like Sears I always find myself wandering around trying to find what I am looking for.  I have never understood why stores don't provide a map that I could carry around or at least a "you are here" signs in prominent places.

Sears could make the move to electronic signage and make a major move in saving money and the environment. There would be a significant cost to setting up the infrastructure, but it would pay for itself. For one, you wouldn't need thousands of workers to go around and try to get items signed correctly. Secondly, if a mistake in signage is caught, it can quickly be corrected in every store in the nation quickly and effectively. Sears would save millions and millions of pounds of paper,...

The average customer has never heard of mysears.com.  They would just be going on sears.com and trying to shop.  I see that there's a small inconspicuous link there to mysears.com, but there's no hint as to what it is or why anyone should click on it.  If we want people to click on it, we need more fanfare on the sears.com site showing what mysears.com is and why it is a good use of the customer's time to click on it.