Kmart.com

Kmart.com Reviews


www.kmart.com


3.9 of 5
(by 125 reviewers)
Rating Summary | 85% of reviewers recommend (88 out of 125)

Pros
  • good deals (10)
  • they offer layaway (9)
  • i find kmart a great place to shop (4)
  • modern design (2)
  • easy navigation (2)
  • fast shipping (1)
Cons
  • inattentive customer service (4)
  • prices are much higher then competetors (2)
  • deceitful (1)
  • darker color scheme (1)
  • unprofessional employees (1)
  • dirty fitting rooms (1)
  • unkempt floors items on floor (1)
  • store i shop at needs updating (1)
  • do not honesty correct their mistakes (1)
  • crooked, crooked, crooked (1)
Most Helpful Favorable Review

5 stars for Vince from store 4163 thank you for your help. My recent trip to kmart was very pleasant. I really have stop shopping with kmart over the last 8yrs because of constant overcharging for items when rung up (forcing me to return to the store for an adjustment) or poor customer satisfaction (meaning...

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Posted on Apr 04, 2010
Most Helpful Critical Review

I've been trying for a week to get an order placed at kmart.com.  The site stated that it was available for same day pickup.  I've e-mailed kmart.com customer service 5 times and called the store twice, but no one can give me an answer as to where the order is or when I can pick it up.  I hope that...

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Posted on Oct 27, 2010

Kmart.com Reviews

Displaying reviews 1 - 13 of 125 in total

Kmart rewards program is a rip off and I question its legality. I "earned" $4.97 in rewards over the course of $100s of dollars in purchases. I finally redeem with $4.97. Since then, I returned maybe 6 or 7 items (probably $70 out of $800 plus.) Kmart has decided to deduct "rewards" amount from the items I returned, not giving me my full purchase price. OK, I get that I redeemed the $4.97. BUT, they have now deducted more than I had redeemed! Cannot be legal!

PLUS, where is the 1% I should have anyway for the other $700 plus in purchases?! I will be filing a formal complaint with the state and...

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Posted on Aug 25, 2010

I ordered (and paid for) a 42 inch TV on 12/20/10 that had a guaranteed arrival date of 12/24/10, on 12/21/10 I even received an email that it shipped. I had even paid a bit more as I saw similiar TV's at ******* and *******.com but they couldn't deliver until after Christmas. I was excited to have in time for Christmas as it was the main present for my two children. On 12/24 at 5pm, I still hadn't received the delivery. I logged onto the UPS website which still showed "billing info received" as it had on 12/21/10. I then called UPS who informed me that they did not have the item and I needed...

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Posted on Dec 27, 2010

Love it!!!

Easy to use and user friendly
Posted on Aug 11, 2010

Our cashier today was a  very nice lady named Susan.  We have gone through her line many times in the past and have had excellent  service. Susan has always been kind and considerate to my family and everyone else that goes through her line. When I happen to go through Susan's line and my daughter isn't with me, Susan always asks me about her and how she is doing. 

 

Thank you for having such a thoughtful cashier working for this store.

Posted on Dec 31, 2009

I visited kmart.com for the holidays, they had some toys listed as new to the site, and in stock for delivery. I ordered the items, then after a few days called Customer Service about the status of the items taking a bit long to show as shipping. CS said it may take up to a week to show items as shipped.. After a few days I called back, CS then said the items were being found at local stores to be shipped to me. After another week I called back to CS, they said to place a new order for the items, and they would cancel the older one, thus bumping up the delivery status to priority with the new...

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Posted on Feb 12, 2010
Posted on Mar 11, 2010

it has been very interesting

Posted on Feb 26, 2010
I really enjoyed the My Kmart experience. I think you will too
Posted on Feb 23, 2010

Great

Posted on Feb 15, 2010

I was in store #9204 on 03/29/10 to look at swing-sets.  I planned on laying one away because all of the sets were on sale.  K-Mart did not have the one I wanted in stock.  The Associate, Nathan Halse took my information, the descriptive information for the swing set and gave me a rain check.  I was just about out of the store and I heard my name over the intercom.  Nathan found a swing that someone chose to return to stock.  I did not have to wait for the "rain check" swing set, got it set up as a lay-away and went on my way.  Nathan read up on the swing set and was able to tell me about...

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Posted on Mar 31, 2010
HOW CAN YOU SELL SOMETHING YOU DONT HAVE. MOST ONLINE SITES KNOW WHAT THEY HAVE IN STOCK AND SHOW THAT NUMBER ON THE WEB PAGE. THE FACT THAT YOU SELL SOMETHING YOU DONT HAVE IN STOCK MAKES YOU LOOK AWFULLY STUPID AND CERTAINLY UNPROFESSIONAL. AS AN UNHAPPY CUSTOMER I WOULD HOPE YOU WOULD OFFER ME SOMETHING IN EXCHANGE FOR THE
INCONVENIENCE YOU PUT ME THROUGH.

-----Original Message-----
From: Kmart Help
Sent: Mon, Jan 4, 2010 5:26 pm
Subject: Re: (KMM7269144I15977L0KM)

 

Dear Customer,
Thank you for contacting Kmart Personal Shopper!
 

We do apologize for the delay in the processing of your...
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Posted on Jan 06, 2010
Find everything you need in one site. From apparel to electronics, Kmart has it. Great styles, great quality, great prices, and a huge selection. If you see something you like, find most of what you see at your local Kmart store! We are here to serve you.
Posted on Aug 28, 2009
Posted on Dec 07, 2009

Reviews of Kmart.com