Reviews about Services

stpatrickbday says "Service took a long time!" about Oil Change Service (filter excluded)

stpatrickbday — Thu, 02 Feb 2012 19:23:27 GMT

Took my truck to get an oil change and tire rotation. Service depatment opens at 8 am and I showed up around 815. There were two others waiting ahead of me and another person showed up just a couple of minutes after. It was 830 before someone came out of the service bays to help and he didn't apologize for the wait or even acknowledge anyone. All he said was "Can I help whoever's next?" and started with one of the two ahead of me. A second gentleman came from the back and again no apology for the wait or even acknowledgement that we were there. He continued with the person he had been helping earlier. When he was finally done it was my turn. I told him I needed an oil cange and rotation and handed him a coupon I had printed online at www.sears.com. He, not to politely, asked for my keys and walked out without saying much. He returned after a few minutes and told me I needed an alignment. I declined stating I only needed the oil change and rotatoin. He tapped at his keyboard......

wishey says "Oil Changes" about Oil Change Service (filter excluded)

wishey — Mon, 30 Jan 2012 16:44:59 GMT

I have used Sears to have my oil changed for quite awhile. They are mostly effecient, however, the last 3 times that I had my oil changed there, air bag light came on. The first time it took about 2 weeks, then the light went out. The second time it stayed on longer, but did go out, the last time I had my oil changed, the light stayed on until I took it somewhere else for an oil change & they fixed the light. Other than that they are pretty good and convenient I can go any day of the week. I can choose to wait for my car or go over to the mall & they will call me when it is ready....

ryebread114 says "dishonest and unacceptable" about Tires & Oil change Service automotive

ryebread114 — Sun, 22 Jan 2012 17:10:31 GMT

Worst customer service I've experienced in a long time...

Went to Frederick Sears Auto department and spent over $1,000 for new BF Goodrich tires.

Thought initially the service was good, the vehicle was ready on time.

When I went to pick up my Xterra, the cashier rang everything up and forgot to give me the $50 rewards card for purchasing BF Goodrich tires. When I brought it to his attention, he sighed, rolled his eyes and made me feel like it was a big deal that I wanted the rewards card I was entitled to.

After leaving the store, I traveled less than 2 miles when my TPS light came on. I continued home, a short 5 miles from the store. The light was flashing and per the owners manual, indicates a malfunction.

The next morning, when the auto department opened, I called and spoke w/ a mechanic. I explained the issue I had after picking my vehicle up the night before and was told - I just needed to drive the vehicle over 30mph for at least 20 minutes and it should reset itself.

I spoke w/...

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mrproper says "quick and professional" about Oil Change Service (filter excluded)

mrproper — Wed, 11 Jan 2012 16:25:55 GMT

The service was much quicker than I expected and the technicians were courteous and professional, Although I do believe they spilled a little oil onto my engine because I was smelling burned oil for about 15 minutes.

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drvr1005 says "Great deal and great service" about Oil Change Service (filter excluded)

drvr1005 — Tue, 10 Jan 2012 22:34:05 GMT

I originally went to the Ontario, Oh location for an oil change and brake evaluation. As I figured I needed some brake work done so while talking to Paul,super guy btw,I decided to have have other things done that I had thought about but was going to wait till later.However by talking with Paul I had the tranny fluid exchange,coolant system serviced and changed,rotors brake pads,free alignment check and probably some other things also that does not come to mind right now(senior moment) LOL.All this was completed in less than 4 hours and for less than I was thinking it would cost for the bake job and oil alone. I think Paul is a great team member and very good at what he does.This is not the first time there,been doing business there for years,and will continue.I do shop around but they will meet or beat the ones I've looked at.Plus I think their road hazard is great,used it with no problems.Keep up the great work....

DurgaG says "Bad experience with my recent break pads change" about Brake Evaluation

DurgaG — Sun, 01 Jan 2012 23:18:05 GMT

Recently, I got sears coupon for break pad change, I went there with the coupon and they did all the rotor resurface and break pad change.

From that point onwards, I am getting the noise(squezzing and knocking) while putting the breaks at signals or any parking place. That noise is very much trouble some and I am felling some thing wrong with my car.

After that I took my car to toyota show-room and explained about the noise problem. They did some investigation and give the quote for the replacement of the break -pads because that noise was from the existing break pads which was replaced at sears. Till that time, I didn't realise that noise is from the break pads.

I hope, sears team will rectify my problem soon.

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WranglinSport says "4-Wheel Alignment" about Alignment

WranglinSport — Sun, 01 Jan 2012 21:06:41 GMT

I had returned my Chevy Cobalt to another servicer (not Sears) twice following an alignment they performed after an over-the-curb driving incident that caused a bent control arm and had knocked out my alignment. After replacing the control arm, despite an unsuccessful third attempt to resolve a high-speed drift to the left (they even tried tweaking the engine cradle), they threw up their arms and sent me to a body shop to check the subframe. The body shop they referred me to said that the servicer was in error, and sent me to Sears of all places. My initial thought was, "Sears does tires and mufflers; what do they know?" Well, as it turns out, they know a lot. First, they told me that tweaking the engine cradle was ineffective and trivial. They then shared that their alignment rack was to be upgraded over the next weeks, but was willing to use their old reliable, albeit more labor-intensive rack in the meantime. The result was that the drift was minimized, but not eliminated. ...

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fjavier18 says "Alignment is very good, but prices should be more competitive" about Alignment

fjavier18 — Thu, 29 Dec 2011 20:02:56 GMT

Sears used to be one of my favorite places to take my car and service it. Unfortunately, after several times watching that the service and the prices were dispar, I decided to seek for alternative locations which i must said went painful as well. Sears could conquer this segment of the market due to several reasons: contained customers, great locations and a trust that only a few stores have during this hard times. Instead of harming the customer with poor prices and service, Sear could use simple services such as the Alignment to revive this business segment. Special prices for loyal customers, Shop Your Reward discounts and others are just an example of how Sears could recover lead on this business.

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criveraferrer says "The price plus the one year warranty is awesome" about Alignment

criveraferrer — Thu, 29 Dec 2011 03:43:06 GMT

I just did a four tire alignment for my Audi. The price is very competitive and adding the one year warranty make this offer irresistible.

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reyesmaria12 says "My Chevy Aveo had a dirty air filter." about Oil Change Service (filter excluded)

reyesmaria12 — Wed, 28 Dec 2011 22:51:16 GMT

My car was in need for a oil change and I took advantage of the location I was already at and since they opened within a reasonable time on the weekend I went there. The Santa Barbara Sears on State Street did the oil change as well as informing me about the air filter that needed to be changed. So I This helped me take better care of my car. Thank You for the good service.

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linluoc says "Oil change " about Oil Change Service (filter excluded)

linluoc — Wed, 28 Dec 2011 22:11:25 GMT

It is so convienient to drop off my Jeep to the friendly knowledgable sevice reps in the automotive center. I can then either walk through the mall, shop, or get something to eat, or just wait at the sevice center. The waiting room is cleen as are the restrooms. It also has TV and drink and snack machines. I also bought my Michelin tires from Sears, so about every six months I have them rotate and balance my tires.FOR FREE. If they come across any issues they let me know and go over my options to resolve the problem. Great service and friendly people.

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Deethya says "Quality Service for Cheapest price ever..!!" about Oil Change Service (filter excluded)

Deethya — Wed, 28 Dec 2011 21:57:50 GMT

Eversince I bought my used car, I always go for sears conventional oil change service.

I strongly believe it's a quality service as it is offered by sears, and ofcourse I am experiencing it now. The good part of it is, friendly approach of associates and multiple point inspection everytime with no extra cost. They always suggest necessary precautionary messures those may required for my vehicle. The only reason I gave 4 stars is, It would be fairly good, that sears track customer info and accordingly provide best deals to repetitive customers!!

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bfllogger says "Tires and Auto Center" about Tires & Oil change Service automotive

bfllogger — Wed, 28 Dec 2011 21:35:31 GMT

I have bought my last two sets of tires and am now a regular "Oil Change" Client.. I was a ******** customer for tires and service until I found the ease and variety of services available at Sears Auto center.. Sears Auto, now has a customer for life..

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svalentine says "Alignment was done on time and right the first time!" about Alignment

svalentine — Thu, 15 Dec 2011 19:04:44 GMT

Friendly and funny, made my experience even better. Not that we want to have to replace tires or even worry about alignments EVER, but I was glad I was at this Sears. The few people that were waiting were even in good moods, this I attribute to the friendly staff that was taking care of the customers that night....

carrollhouse111 says "service department " about Alignment

carrollhouse111 — Mon, 12 Dec 2011 13:56:02 GMT

Please do not take your vehicle to sears in Annapolis,MD for any kind of work. The staff is untrained and the manger is incompetent. I purchased 2 tires a year ago to find out that Sears put the wrong size on my car. Went back to have them replaced it has now been 3 visits becauce the new tires went flat total time spent at Sears Auto 10 hrs in 3 visits and I still have a tire pressure problem that they can't seem to fix. If you value your car and sanity stay away from Sears....