Reviews about Home Services

upsetclient says "GE washer" about Sears Repair Services

upsetclient — Mon, 06 Feb 2012 20:10:59 GMT

unprofessional technicians and dispatchers. They are passive aggressive. After coming out 3 times, they set up an appointment 10 days later. I called and moved it up and they did not show up. I am sure it was planned. They are the worse repair service company we have ever had to deal with. They are incompetent as well as being passive aggressive...

kristi1000 says "Horrible Service" about Sears Repair Services

kristi1000 — Mon, 30 Jan 2012 14:24:37 GMT

My landlord scheduled a repair - I waited all day and did not receive a phone call before the repair man arrived as it said I would in the email confirmation. I saw a "post it" note scribbled on my door and missed the repair man by 10 minutes. Called immediatly and was told this would be taken care of.

I did not hear back for several hours and called sears again. I was transfered to a manager on the phone three times to try to resolve this issue and was disconnected each time after hours of waiting.

I tried to contact sears trough the online chat function and was told I would be called back. I was never called back (two days later) and continued to be disconnected from the hotlines I was pushed through.

I have never had such a horrible experience with any company in my life. Sears is supposed to be a premium product in the appliance repair world and I am shocked at the poor performance.

If you want service do not use SEARS - there is no way to reach anyone other than a call center...

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JenFS4 says "missing in action--wait...just missing...no action" about Sears Repair Services

JenFS4 — Thu, 26 Jan 2012 23:15:06 GMT

Still waiting for the repair technician. I received an email confirmation of my repair appointment. The email informed me that I would receive a call a day in advance, and a call just before the technician arrives.

The day before I received no call, so I phoned Sears to make sure everything was OK. I said that I was taking the next day off, so I wanted to make sure that they were planning to come. The phone rep assures me that all is ok. He says, well, sometimes they call and sometimes they don't. Hmmm. Inconsistent and slightly unprofessional already. Off to a shaky start....

It is the day of my appointment...the widow of time has passes. No call, and the technician is a no-show.

I called back. The phone rep said that he sent a message to the technician. I will receive a call with a status in 30 mins....

Later...

Still no call. Apparently, my time, and really I, am the least concern of Sears. My time and frustration mean nothing to them.

Guess where I will no longer be shopping? Guess...

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ronnitova says "Great sales and service." about Kitchen Remodeling

ronnitova — Tue, 17 Jan 2012 20:55:13 GMT

My sales rep was exceptionally helpful and spent a lot of time with me. The craftsmen who did the work were great and cleaned up after themselves. The only negative was that there were some missed communications about when craftsmen would arrive....

jaschleder says "Best Service Ever!" about Sears Repair Services

jaschleder — Fri, 13 Jan 2012 15:33:56 GMT

Tech was great!. Walked me through the problem, then repaired it and our 5 year old Whirlpool Cabrio is like NEW!

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HateItAll says "VERY UNRELIABLE" about Sears Repair Services

HateItAll — Wed, 11 Jan 2012 19:55:19 GMT

Sears warrantee service department are really bad and unprofesional. I used to have service warrantee on my refridgerator. At the end of service warrantee I got the call to renew it. I said ok but the sales person asked me if I like to add my washer and dryer too. I said ok fine. I gave him all the information he asked me. Everything was done fine. Unfortunately, my washer gone bad after few days after buying the warrantee. I was glad that I got the warrantee service in time. But No. I had to wait for full two weeks for a technitian to show up for service. Upon looking my washer, the technitian said it is not correct. He said it would cost me around $200 to fix it. I was shocked. I asked why? He told me that it does not qualify for warrantee and he very quickly right in front of me using his computer cancelled my warantee. Unbelievable!!! I had to spend about 2 and 1/2 hours over the phone with several people other side. But no help at all. I got so frustrated that finally......

pbis says "Kenmore Central AC" about Kenmore Air Conditioner

pbis — Wed, 11 Jan 2012 17:40:14 GMT

Saw a big difference in my electricity bill. It is really energy efficient

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jamie5136 says "Kenmore Elite Dry start button not staying on!" about Sears Repair Services

jamie5136 — Mon, 09 Jan 2012 18:28:08 GMT

300.00 for a repair that did not work.. going to put a stop payment on check. Horrible service and their servicemen did not help!

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richam says "repair service" about Sears Repair Services

richam — Fri, 06 Jan 2012 18:47:02 GMT

I used to buy sears product with a lot of confidence as their repair service USED to be really good. This time I bought a range and a microwave hood. Both time I called the rep I was really unhappy with his service. First time, with the hood their was a missing part on the hood . We asked them to put a new one as their is hole for the part.He refused saying I have to pay him for that otherwise it will; not be covered. I have a one year warranty from sears. Today I called them for chaning the grates on my gas range as the color was chipping (Within 2 months) and the rep said that "It is normal wear and tear". When I called the repair service theysaid he is the final authority. I really don't think chpping paint on grates within 2 months is "Normal Wear and Tear"

Totally disapponted with Sears at this point.

I WILL never ever buy another appliance from sears anymore.

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KMARTSHOPPER40744 says "Toshiba 19' 'T.V. ON SALE for 159.00 ..great price" about Toshiba TOSHIBA 19'' 720P/60HZ LED

KMARTSHOPPER40744 — Thu, 05 Jan 2012 22:49:03 GMT

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padillaa59 says "Samsung Fridge, I call for service on dic 10 at today nothing. " about Sears Repair Services

padillaa59 — Mon, 02 Jan 2012 22:41:52 GMT

I an verrrryyyyy upset of sears service. This company us to the best in USA & PR NOT ANY MORE i regret my Samsung purchese in appliances. next time i will go againg with BEST BUY!

That why they are going down

Ana

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PaceVerde says "I have a Craftsman shop Vacuum for over 10 years." about Craftsman Shop Vacuum

PaceVerde — Sun, 01 Jan 2012 20:44:28 GMT

This is an excellent vacuum. The top motor disattaches from the rest of the vacuum and can be used also as a blower. I use this vacuum for cleaning up my yard, shop and car and a number of other uses for cleanup....

Watchful says "The Samsung 55" LED Tv is wonderful to watch!" about Samsung LED TV

Watchful — Thu, 29 Dec 2011 20:41:02 GMT

We did not know what to expect from the LED brand tv but we saw it displayed in the store; and we knew we had to have one. The picture is like being right there in person the clarity of the picture is great the people look so real like you can reach out and touch them. I would recommend this TV to all my family and friends, in fact my kids love it when they come over they are all grown and they love the picture. Sears is a great company to do business with and there incentives make you want to keep coming back!

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fedman says "Kenmore central a/c and heat pump gets the job done very well. " about Kenmore central a/c and heat pump

fedman — Thu, 29 Dec 2011 17:52:10 GMT

The Kenmore central a/c and heat pump is everything it is claimed to be, efficient, effective and durable. This unit operates very quite compared to my previous Trane unit. It cools the upstairs down quickly while humming along without the loud noise usually associated with these type units. I noticed a decrease in my electric bill of about 15 % which has impressed my wife and I. With the winter months being upon us the unit does an excellent job of heating the upstairs as well. So far this winter has been mild but I expect it to be more effective than the old unit with a savings in electric utilization as well. Outside the unit looks as good as the day it was installed over 6 months ago. It is holding up very well to bad rains and sait air in my area. I expect to get years of excellent service based on the performance so far. Finally, the Sears installation team installing the unit were excellent. They deinstalled the old Trane unit and installed the new Kenmore unit with heating coils......

RNKatcher says "My Kenmore range has been a disappointment" about kenmore electric range model#790

RNKatcher — Thu, 29 Dec 2011 17:52:09 GMT

My Kenmore electric range with convection has been a disappointment. The cooktop is slow to heat up. It also takes longer to cook most things. The oven seem to cook too fast even monitoring it with a oven thermometer. I had a GE electric range before this and it was great. The stainless front is hard to clean.

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