Reviews about Repair & Maintenance

upsetclient says "GE washer" about Sears Repair Services

upsetclient — Mon, 06 Feb 2012 20:10:59 GMT

unprofessional technicians and dispatchers. They are passive aggressive. After coming out 3 times, they set up an appointment 10 days later. I called and moved it up and they did not show up. I am sure it was planned. They are the worse repair service company we have ever had to deal with. They are incompetent as well as being passive aggressive...

kristi1000 says "Horrible Service" about Sears Repair Services

kristi1000 — Mon, 30 Jan 2012 14:24:37 GMT

My landlord scheduled a repair - I waited all day and did not receive a phone call before the repair man arrived as it said I would in the email confirmation. I saw a "post it" note scribbled on my door and missed the repair man by 10 minutes. Called immediatly and was told this would be taken care of.

I did not hear back for several hours and called sears again. I was transfered to a manager on the phone three times to try to resolve this issue and was disconnected each time after hours of waiting.

I tried to contact sears trough the online chat function and was told I would be called back. I was never called back (two days later) and continued to be disconnected from the hotlines I was pushed through.

I have never had such a horrible experience with any company in my life. Sears is supposed to be a premium product in the appliance repair world and I am shocked at the poor performance.

If you want service do not use SEARS - there is no way to reach anyone other than a call center...

...

JenFS4 says "missing in action--wait...just missing...no action" about Sears Repair Services

JenFS4 — Thu, 26 Jan 2012 23:15:06 GMT

Still waiting for the repair technician. I received an email confirmation of my repair appointment. The email informed me that I would receive a call a day in advance, and a call just before the technician arrives.

The day before I received no call, so I phoned Sears to make sure everything was OK. I said that I was taking the next day off, so I wanted to make sure that they were planning to come. The phone rep assures me that all is ok. He says, well, sometimes they call and sometimes they don't. Hmmm. Inconsistent and slightly unprofessional already. Off to a shaky start....

It is the day of my appointment...the widow of time has passes. No call, and the technician is a no-show.

I called back. The phone rep said that he sent a message to the technician. I will receive a call with a status in 30 mins....

Later...

Still no call. Apparently, my time, and really I, am the least concern of Sears. My time and frustration mean nothing to them.

Guess where I will no longer be shopping? Guess...

...

jaschleder says "Best Service Ever!" about Sears Repair Services

jaschleder — Fri, 13 Jan 2012 15:33:56 GMT

Tech was great!. Walked me through the problem, then repaired it and our 5 year old Whirlpool Cabrio is like NEW!

...

HateItAll says "VERY UNRELIABLE" about Sears Repair Services

HateItAll — Wed, 11 Jan 2012 19:55:19 GMT

Sears warrantee service department are really bad and unprofesional. I used to have service warrantee on my refridgerator. At the end of service warrantee I got the call to renew it. I said ok but the sales person asked me if I like to add my washer and dryer too. I said ok fine. I gave him all the information he asked me. Everything was done fine. Unfortunately, my washer gone bad after few days after buying the warrantee. I was glad that I got the warrantee service in time. But No. I had to wait for full two weeks for a technitian to show up for service. Upon looking my washer, the technitian said it is not correct. He said it would cost me around $200 to fix it. I was shocked. I asked why? He told me that it does not qualify for warrantee and he very quickly right in front of me using his computer cancelled my warantee. Unbelievable!!! I had to spend about 2 and 1/2 hours over the phone with several people other side. But no help at all. I got so frustrated that finally......

jamie5136 says "Kenmore Elite Dry start button not staying on!" about Sears Repair Services

jamie5136 — Mon, 09 Jan 2012 18:28:08 GMT

300.00 for a repair that did not work.. going to put a stop payment on check. Horrible service and their servicemen did not help!

...

richam says "repair service" about Sears Repair Services

richam — Fri, 06 Jan 2012 18:47:02 GMT

I used to buy sears product with a lot of confidence as their repair service USED to be really good. This time I bought a range and a microwave hood. Both time I called the rep I was really unhappy with his service. First time, with the hood their was a missing part on the hood . We asked them to put a new one as their is hole for the part.He refused saying I have to pay him for that otherwise it will; not be covered. I have a one year warranty from sears. Today I called them for chaning the grates on my gas range as the color was chipping (Within 2 months) and the rep said that "It is normal wear and tear". When I called the repair service theysaid he is the final authority. I really don't think chpping paint on grates within 2 months is "Normal Wear and Tear"

Totally disapponted with Sears at this point.

I WILL never ever buy another appliance from sears anymore.

...

padillaa59 says "Samsung Fridge, I call for service on dic 10 at today nothing. " about Sears Repair Services

padillaa59 — Mon, 02 Jan 2012 22:41:52 GMT

I an verrrryyyyy upset of sears service. This company us to the best in USA & PR NOT ANY MORE i regret my Samsung purchese in appliances. next time i will go againg with BEST BUY!

That why they are going down

Ana

...

Watchful says "The Samsung 55" LED Tv is wonderful to watch!" about Samsung LED TV

Watchful — Thu, 29 Dec 2011 20:41:02 GMT

We did not know what to expect from the LED brand tv but we saw it displayed in the store; and we knew we had to have one. The picture is like being right there in person the clarity of the picture is great the people look so real like you can reach out and touch them. I would recommend this TV to all my family and friends, in fact my kids love it when they come over they are all grown and they love the picture. Sears is a great company to do business with and there incentives make you want to keep coming back!

...

RNKatcher says "My Kenmore range has been a disappointment" about kenmore electric range model#790

RNKatcher — Thu, 29 Dec 2011 17:52:09 GMT

My Kenmore electric range with convection has been a disappointment. The cooktop is slow to heat up. It also takes longer to cook most things. The oven seem to cook too fast even monitoring it with a oven thermometer. I had a GE electric range before this and it was great. The stainless front is hard to clean.

...

jv3156 says "It's expensive but one visit and it pays for itself." about Sears Service Refrigerator service

jv3156 — Thu, 29 Dec 2011 03:52:09 GMT

Repairs are expensive and one visit can be as expensive as the contract.

...

tracy2468 says "These are energy efficient and hold a large capacity" about Kenmore washer and dryer

tracy2468 — Thu, 29 Dec 2011 01:03:34 GMT

My washer and dryer (gas) are both extremely energy efficient! We do a lot of laundry and they have both been so durable and able to hold very large loads!

...

BobFarmer says "Colthes washer service" about Sears Repair Services

BobFarmer — Wed, 28 Dec 2011 19:48:58 GMT

Absolutely terrible service.

1. Week One: called for service.

2. week two. Service tech came out and trouble shot washer and said we needed a new control board. Fine, order it. Charged $129 for service call and $136 for part. And had to pay on the spot.

3. Week three. Part shows up with in a week, New service tech shows up to install part and declares it is not the control board that is the problem. It is the pump. ( which by the way would have been the 3rd one needed to be installed.) So he takes control board with him and orders the new pump; stating it will take another week to get.

4. Middle of week 4. Sears calls and says that the pump will not be availble until the end of January, 2012, maybe, if then. So my wife calls and goes thru the whole ordeal with some one at the end of the 800# line and gets told that she can not help, she will need to transfer her to a different department. Approx. 18 minutes later another person comes on and my wife relays the entire story for the person...

...

LWCS says "Flat screen TV...strung along for three weeks, cancelled Dec.22!" about Sears Repair Services

LWCS — Tue, 27 Dec 2011 17:30:12 GMT

We had our 42" flat screen TV go out THREE WEEKS AGO ( a few months after our service contract ran out)! We immediately made a service appt. We were told he couldn`t come until December 23rd. On Dec 21st they called to confirm the appt. YESTERDAY (the 22nd) they called and said they couldnt keep the appt. because the serviceman had been called to "another area." Translation, he`s not coming to a small, off the regular route town when he can go to a many call area at $90.00 a pop whether he does anything or not!Like ·
Because of that, if my family wants to watch TV...it will be on an 18"" one sitting in front of a dark 42" one. It`s not only inconvenient and embarrassing, it`s down right poor business policy. We bought it from SEARS. I felt everyone should know. You have a choice and I will NOT choose Sears again. We paid cash for the thing...you`d THINK they would WANT to keep such a customer!Like ·

...

GailDCrutcher says "Year old Lemon Whirlpool Bravos from Sears" about Sears Repair Services

GailDCrutcher — Tue, 27 Dec 2011 17:13:41 GMT

I have suffered through a year with a high end washer, designed to save energy, no agitator, totally run by computers. I purchased a "protection plan" which requires that I receive 4 new parts within a year, and my first part was replaces a fraction over a year ago, so the last new parts cannot be added to the first. A week ago a technician installed the wrong part in error requiring yet another replacement part to be installed. The tech was here for 4 hour today and when he left, all seemed to be well, but when he left I noticed that the spin cycle had not functioned properly and put it on a spin cycle, only to fin that NO cycle was working AT ALL. Now I have learned that the "rental reimbursement plan' will only pay for the days required to get my machine running or replaced, leaving me with the entire month to pay for the rental agreement. The next trip will no doubt require the necessary part replacement called for in my protection plan, and I must say that I am NOT excited about replacing...

...