http://www.mysears.com/aboutme/hatessears Thu, 30 Jul 2009 21:05:49 GMT Reviews by hatessears http://www.mysears.com/Repair-Service-review-e00b1 Another company who has delegated their customer service overseas. Rep actually laughed when he determined it was going to take two weeks for a part to be installed. 
 When my washer broke Sears was fairly quick to get a repair man here - just a day or two. Bu then I waited "8AM to 5PM" for repairman to show - took time off to sit at home. Repairman did NOT show until AFTER 5. When I quieried him about the time he told me "he knew I'd be the last call since it was only a few miles from his home!" I wasted an entire day waiting on someone who KNEW he wouldn't be there and did not have the courtesy to call and let me know that.
 At that point in the day, he no longer had necessary part (a relay switch) on his truck and it had to be ordered. Once it arrived, customer service told me it would take 2 weeks until a repairman could show up to install it (a five min. job = at best) and the man I was speaking to overseas though this was really funny. When I asked to speak to someone in...... Thu, 30 Jul 2009 21:05:49 GMT http://www.mysears.com/Repair-Service-review-e00b1 hatessears 1