Latest reviews about Sears Services

bhaskar says "Order online and pick up at this store" about Sears Services

bhaskar — Mon, 12 Dec 2011 16:44:44 GMT

This Sears store in Woodbridge store has worst pick up service I have seen ever. I spent more than one hour to pick up my order. I ordered total four garden/ outdoor item. When I scan my order computer stop after 3 minutes stating merchandise are being ready for pick up. After 15 minutes nothing happen, I try to approach associate and he said I am helping other customer. Sorry for delay. I was trying to reach him every 15 minutes, after 55 minute he came with total 3 items out of 4 and said we don't have fourth item. Whateve he brought 3 items one item was wrong even. I send him back to find correct item, took another 10 minutes. I have to get refund for forth item which was not available even though on online order it says ready to pick up. I spend 1 hour 15 minute to receive only 3 items. They stop computer which keep track time to bring material from store after 2-3 minutes. Even I saw this happen with other customer waiting too. They don't fall under 5 minutes average wait time to......

Teleservice-Rep says "Professional and Outstanding" about Sears Services

Teleservice-Rep — Sun, 08 Aug 2010 01:48:18 GMT

Sears provides quality services specially when it comes to in-home repair. Technicians are well-trained and well-equiped to do the job. Im part of Repair Customer Care department and i handle calls for home services. I usually recieved calls for commendations for the job well-done by our technicians and sometimes complains (nothing/no one is perfect). So better have sears fixed your broken appliances and you will never regret it. It will start from the representatives over the phone to the technicians who will go to your house.

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veryangry1 says "Thieves" about Sears Services

veryangry1 — Fri, 11 Jun 2010 21:12:02 GMT

BEWARE with deliveries!!! We had a tread mill delivered to our home and installed in our bedroom. Being a good host my husband offered the delivery men a drink....BIG MISTAKE!!!!!! Two months later as i was looking to pack up some jewelery fro a vaction i noticed a large portion of my jewelery missing. I searched everywhere and could not find it. NO ONE else was in our bedromm, however we can not prove it. We filed a police report but not sure what can be done since we have no solid proof. The only proof we had is no other strangers have visited our home and our master suite in on one side of the upstairs no one ventures to. Thousands of dollars worth of jewelery i have accumulated throughout the years is now GONE, they evern took my husbands first wedding band.

The store - Sears in WAYNE

DO NOT BUY FROM THEM- and if you do dont trust their delivery staff..

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turtlea says "sales personnel seemed incompetent" about Sears Services

turtlea — Wed, 10 Mar 2010 15:46:17 GMT

one of the shirts i wanted to buy did not have a price tag on it so i asked the sales personnel on that floor to help me figure out how much it really cost. after about 15 minutes of making me wait
(good thing i got busy shopping for more shirts in that department) she handed me another shirt which she believed is priced similarly with the shirt i wanted to buy. she said i can just ask the cashier to scan the price of that other shirt when i check out and so i did..but the cashier actually told me that the price of the shirt i wanted to buy was even lower than the price of the shirt the other lady gave me. i thought it was very disappointing to realize that if the cashier did not really double check on the price and simply followed the incompetent sales person in that department, i would have paid more for what the shirt was really selling for. im thankful for the cashier's honesty, but at the same time, i am very disappointed with how that other sales person behaved. she not only lied...

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Skipper50 says "Reliable, honest competent service. Period." about Sears Services

Skipper50 — Fri, 12 Feb 2010 13:27:11 GMT

I've received appliance service from Sears several times and have been very satisfied with the competence and professionalism. Whenver I've used someone else, I've often been disappointed. Go with Sears.

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butay96778 says "Assoc# 1131" about Sears Services

butay96778 — Tue, 02 Feb 2010 21:11:53 GMT

The jewelry department associate whose # is 1131 was very helpful and very courteous. She was very patient, although there were people lining up, she kept her cool and did everything with courtesy. I ordered my jewelry and when it came in I was astounded, but the enamel came out in about two weeks. I brought it back and Daijah, her name, assisted me with kindness again. Sears called, saying my jewelry was in, but it actually wasn't, and there was another associate there who wasn't so friendly, didn't smile and just asked me, what do I need, instead of asking me, do I need any help. I think people's need to learn the aloha spirit here in Hawaii, and although Daijah is filipino, I hope it is correct, she has the aloha spirit that everyone in Sears should be using. Great job to Daijah in the jewelry department...

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SHC-CaseyG says "Fast and on time! " about Sears Services

SHC-CaseyG — Wed, 09 Sep 2009 22:16:11 GMT

Unfortunately my washer broke down and we had to call Sears to get someone in to repair it. Have to say, the gentleman showed up on time, had the part to repair it in his truck, fixed it in about 10 minutes and was on his way. Washer works great now. If only everything could be this easy!

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stephen624 says "The pay online-pick up in store service is useless!" about Sears Services

stephen624 — Thu, 13 Aug 2009 19:22:58 GMT

So I ordered a vacuum cleaner online that the store in my area DOES have in stock. I placed my order at 10:30 am and had to call customer service at 7 pm because my purchase order and profile information didn't work and I had not recieved an email confirmation of my order. I then get an email that says my order had been recieved after hours and would be processed first thing the next business day and that I would recieve a "ready to pick up order" email later the next day as well. It is now almost 2:15 on the next business day and I have not heard a word about my order. I should have just gone to the store, but I wanted to try a new service since I was already on the website doing a little research before deciding. Word to the wise, find what you want online and then go to the store it it's in stock and just buy it there. The way that should be easier obviously doesn't work!

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dupped says "Sears service has become a joke; their "window" is 8-5 !!!" about Sears Services

dupped — Mon, 10 Aug 2009 20:23:47 GMT

Sears service has become an oxymoron! Their "window'" is 8-5!! And after taking the day off and waiting until 1:55 I get a call that they aren't coming today and I have to reschedule and take another day off!!!! Tehy are quick to sell you an extended warrantee but what good does it do if you can't get service!!!

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Coronagirl says "your website needs to be FASTER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!" about Sears Services

Coronagirl — Wed, 20 May 2009 21:55:50 GMT

I have bought a few items recently online and my experience with shipping, sales, store pick up etc. is excellent. The downside to ordering online and "viewing" online is that your website is so SLOW! It's not my internet connection because we have cable....it is excruciating to wait for each page to load and I'm sure you are losing some customers who don't want to wait. Luckily I have tons of patience. I've been very pleased with every item I've purchased so far.

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motts333 says "Sears has much better pricing on their electronics than Walmart" about Sears Services

motts333 — Mon, 29 Dec 2008 20:53:12 GMT

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maile3 says "Wish the stored carried womens size clothing." about Sears Services

maile3 — Sat, 20 Dec 2008 06:43:49 GMT

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islegirl says "Not much variety, clothes overpriced and bunched up on racks." about Sears Services

islegirl — Tue, 02 Dec 2008 00:04:18 GMT

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cookiewoman says "Sears, Hilo is a clean, pleasant store." about Sears Services

cookiewoman — Fri, 03 Oct 2008 18:21:07 GMT

I lkie going to Sears,Hilo to shop. They often have great deals and their merchandise is high quality....