Latest reviews about Sears ShipVantage

creese333 says "Took over 20 Days to receive my order" about Sears ShipVantage

creese333 — Tue, 17 Jan 2012 23:10:21 GMT

Worst. Experience. Ever. It took 20 buisness days to receive an order I placed for 3-5 day shipping. Sears told me a week after I was supposed to receive my order, that they would contact me within 5-7 days with a response to where the package was. They never responded and I just received the item one day unexpectadly.

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porkchopxxx says "WATCH OUT ... They charge me during the trial period !!!" about Sears ShipVantage

porkchopxxx — Thu, 12 Jan 2012 18:25:22 GMT

Don't do it .... they charge me even though I was in the trial period !!! Lame !!!

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ASQ24 says "Do not get, it is not worth the money or the headache." about Sears ShipVantage

ASQ24 — Wed, 28 Dec 2011 20:00:12 GMT

I added this when I ordered a large appliance on-line as they said I was able to cancel it before it auto renewed itself a year later. I went through all of the appropriate steps that it told me to in order to cancel it, and it still auto-renewed and charged my Sears CC $83.35 without allowing me to return the item.

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smartbuy says "It's a Ripoff!!! Unfair practice." about Sears ShipVantage

smartbuy — Wed, 07 Dec 2011 03:05:24 GMT

I signed up for the trial when order. But the item was out of stock and never shipped. So Sears cancelled my order--but not the Shipvantage. Got billed $84 months later.

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shipvantagecust says "ShipVantage" about Sears ShipVantage

shipvantagecust — Tue, 29 Nov 2011 00:57:17 GMT

I signed up for the 30-day trial but canceled prior to the end date. I was still charged the full membership fee. Then a year later I received an email saying I was going to be charged again for another membership. I tried to cancel through customer service but was told they couldn't cancel until the order was processed. I WOULD NOT SIGN UP FOR THIS SERVICE BECAUSE IT IS A HUGE PAIN TO GET IT CANCELED. I can't believe a year later I am still dealing with this service. Also, Sears customer service cannot provide any of the services the Sears website says it can. EXTREMELY POOR WEBSITE AND CUSTOMER SERVICE!

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orrcrusher says "Shipvantage was a ripoff" about Sears ShipVantage

orrcrusher — Mon, 28 Nov 2011 20:04:30 GMT

Thought this would be a good idea to get. Has totally overpromised and under delivered. Was a complete ripoff. When I want to use it the product cannot be shipped. Totally frustrating.

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zasu says "avoid this 30-day free trial fiasco" about Sears ShipVantage

zasu — Mon, 26 Sep 2011 16:19:44 GMT

I signed up for the 30-day free trial and found it impossible to cancel it because the email that was sent to me from ShipVantage did not include my order number.

When I went to Kmart's website and read the instructions on how to cancel, the ability to do so wasn't on there.

I finally went to chat and that was an interesting time.

The order number available is for everyone. Good grief.....

09110444 Look familiar?

I told her this was the only number that was on there. She didn't respond at first, just asked for my email addy.

I gave it to her and it took forever for her to reply and I had to ask her, Are you still there?

She was unable to access any information on my order.

Wait a minute, neither could I!!!!!!!!!

This was the slowest chat I had ever been on.

I truly feel I was expected to give up and not cancel.

Thanks, Kmart.

Well, she didn't bother explaining to me what was going on and gave me an 800# to call and it was Sears and not Kmart

and the agent asked me which one I was calling....

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Hankster6999 says "TOTAL SCAM! They won't confirm you cancelled & rebill you anyway" about Sears ShipVantage

Hankster6999 — Thu, 09 Jun 2011 18:56:27 GMT

This is a total scam. I cancelled it a year ago during the free trial period after going through many transfers on the phone. They didn't give me a confirmation number and I did not notice they renewed me anyway...didn't notice it on my VISA card statement untill I started looking into the new charge this year. They renewed it again this year which I caught and got transferred to every foreign country they use for customer service until they finally said that they would refund my $84.63. Not so much of a refund for the charge last year since I did not notice it until now...partially my fault. Bottom line...it is the worst customer service for a scam product which they know is a scam. DON'T DO IT. DON'T USE THEIR FREE TRIAL, IT IS NOT WORTH IT.

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imeldarj says "ShipVantage=No Advantage" about Sears ShipVantage

imeldarj — Wed, 13 Apr 2011 14:42:40 GMT

stay away! it took me 7 months to get my refund and a lot of wasted hours calling customer service. you can cancelled 2 weeks prior your free trial ends, but like what happen to me if you don't want to waste your time don't even try it for free even for 60 days. Beware read ShipVantage customer reviews www.mysears.com/Sears-ShipVantage-reviews.

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napennut says "ShipVantage: Incredible savings for now and in the future!" about Sears ShipVantage

napennut — Wed, 06 Apr 2011 14:35:42 GMT

ShipVantage has garnered a lot of negative attention. Most of it seems to be from people who were interested in free shipping at the time an order was being placed with no intention of ever wanting to pay the membership fee after the trial period expired.

I've had this membership for less than a month. It's already saved me quite a bit of shipping fees on Sears.com and mygofer.com and I'm sure it'll save me quite a bit in the future as well.

The terrific part of this program is that orders, so long as they aren't oversized, are shipped free via standard shipping and for a small amount more are shipped expedited.

I've used the standard shipping option twice now and have received my order in less than 4 days. It's terrific and well worth the annual membership fee.

If you are sincere in perhaps using this program to your advantage, use the trial membership. However, if you are looking to simply get whatever you are purchasing at the time with no shipping, this might not be the program for...

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NishaBuu says "The SEARS SHIPVANTAGE sucks ***" about Sears ShipVantage

NishaBuu — Wed, 23 Mar 2011 13:39:06 GMT

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dnfrance says "Great for saving shipping cost, easy to cancel" about Sears ShipVantage

dnfrance — Mon, 21 Mar 2011 14:36:58 GMT

Great program to save shipping cost and why not try for a month. Easy to cancel with Sears chat. Fee is high if you don't cancel but just keep track of days, use Sears for other orders and calculate shipping savings.

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kguyah says "A great service for a trial membership." about Sears ShipVantage

kguyah — Sun, 20 Mar 2011 15:45:51 GMT

The Shipvantage trial membership is great for those who just want to purchase stuff like for only once or within a month frame. For sears longterm customers, they would save alot of money if they signed up for the full membership.

Only one problem, the option to cancel the membership should be more easy to find.

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irekovna says "Sears ShipVantage " about Sears ShipVantage

irekovna — Thu, 24 Feb 2011 18:08:49 GMT

Today 02.23.2011 I have found that Sears charged my credit card on February,16. I never authorized either plan to purchase item Sears ShipVantage $83.74). As a matter of fact I actually don't know what is this. I open my sears account and tried to canceled this order. I pushed on baton "Start return or exchange", but instead it conformed the placing an order and I immediately I received E-mail from Sears - "Your Sears Order Confirmation".

I have tried to resolve this issue with their customer support but they referred me to the my credit card bank for a charge dispute.

I have found on internet a lots of complains about their practice.

Basically what they are doing, as soon they have your credit card info, they charging you with anything you are not aware of and call it "promotional".

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no48sy says "Since they renewed me automatically, I'm not happy." about Sears ShipVantage

no48sy — Tue, 22 Feb 2011 17:51:59 GMT

I RARELY ever shop with Sears or Kmart online, so I'm not happy they tacked this onto my bill and didn't give me much time to cancel it. I know I had 2 weeks, but I was busy and didn't get to it. I don't like automatic renewals AT ALL. I think a better way would have been to NOT automatically renew and pester me to renew like everyone else does....

texasjeepguy says "Wasn't worth it for me..." about Sears ShipVantage

texasjeepguy — Fri, 18 Feb 2011 17:30:31 GMT

I decided to give it a try, and see if it was really worth it. After calculating how much I would save over a year, it just didn't work out, so I decided to cancel it well before the end of the trial. A month after canceling, I still have the charge on my account, and customer service saying that the cancellation is being processed. I called again today, and they had an error, and the return was never processed. Not too happy with customer service right now. I spend way too much money at Sears to have to deal with mistakes like there....

bwadleyc says "If you want to cancel do it via Chat. Worked (nearly) perfectly!" about Sears ShipVantage

bwadleyc — Fri, 11 Feb 2011 18:33:01 GMT

Ordered Shipvantage (SV) to get very heavy/expesive to ship item delivered for free. Began looking at SV reviews after order placed and saw universally negative reviews, mostly tied to cancellation. I decided to cancel and did it via the Chat function on Sears.com. Took 5 minutes. I was able to copy/paste entire chat to save in case I needed as back up, which I didn't. Was told I'd get an email confirming cancellation w/in 48 hours and that never happened BUT my online order did eventually reflect the cancelled service. Package arrived w/in promised time, though it the box was severely damaged as were contents. Was able to exchange w/ in-store item that same day. Alls well that ends well. Sears needs to create link w/in their site to cancel Shipvantage and/or advertise Chat option. Leaving lot of $ on the table until SV reviews start turning around!

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1Customer says "I don't believe that I will be get good use from the ShipVantage" about Sears ShipVantage

1Customer — Wed, 09 Feb 2011 19:44:19 GMT

I purchased a Christmas gift for my husband and unfortunately I decided to get the free trial membership for the ShipVantage. After having the membership, I realized that I would not get much use out of it (as I don't intend on making many online purchases from this company), so I had every intention to cancel the trial membership. Unfortunately, due to the holidays and many other "distractions" I forgot to cancel the membership and now I am stuck with this service that I don't plan on using. I was almost sick to my stomach when I received the e-mail stating that my credit card will be charged $79. Although I can say that it was my fault for not canceling on time, I really wish that the system was not set up to automatically enroll you at the end of the trial period. It would have been better if it required a confirmation at the end of the trial period. So, I am completely unhappy about this service and I can't think of a positive attribute. Perhaps someone who shops various items online......

jenandjake says "Sears is a bunch of CROOKS" about Sears ShipVantage

jenandjake — Sun, 06 Feb 2011 19:34:41 GMT

Don't fall for the trial membership. You can cancel all you want, but in the end THEY STILL CHARGED MY CARD!!!!!!!!!!!!! I should have known...EVERY time I deal with Sears I have NOTHING but trouble....

gr8one369 says "if i could it would be -5 Good luck trying to cancel" about Sears ShipVantage

gr8one369 — Fri, 28 Jan 2011 16:35:15 GMT

DO NOT GET THIS, IT'S NOT WORTH ALL THE CRAP THAT GOES WITH IT. I called two weeks after my order to cancel, they said it was (it was not) was charged to my credit card at the 30 day mark. I called again and they said sorry and promised me it would be cancelled with my money refunded to my card (it was not) on the next credit card bill i was charged $79. with no credit. Again i called again they said sorry and that it was cancelled but was not refunded, promised me this time it would be (do you see a pattern here) still waiting. It's not worth the $6.00 i saved on shipping. Google Sears ShipVantage cancel you will see i'm not the only one. i will never shop at SEARS OR KMART EVER AGAIN on-line or in store.

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