Latest reviews about Sears.com

breg28 says "Great, easy, and afordable." about Sears.com

breg28 — Fri, 12 Mar 2010 03:04:26 GMT

I love this, its really easy, and makes thigns really clean.

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grprixbjc2006 says "a great place to shop and save" about Sears.com

grprixbjc2006 — Tue, 09 Mar 2010 16:21:57 GMT

Last year i got awesome deals on my HP compaq Presaeio notebook and my 32" LCD Flatscreen TV.....

rgp5688 says "hard to use" about Sears.com

rgp5688 — Tue, 09 Mar 2010 01:38:44 GMT

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Paulams says "a cut above" about Sears.com

Paulams — Sun, 07 Mar 2010 03:56:21 GMT

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email4saundra says "Buy online ANYWHERE but Sears.com" about Sears.com

email4saundra — Sat, 27 Feb 2010 16:12:08 GMT

I ordered items from Sears.com. In reading the return policies, I thought I would be able to return these items (if I was unsatisfied) to ANY SEARS STORE.

Turns out all of the items on Sears.com aren't sold by sears. Some of the items are sold by "third party vendors"

After spending 1.5 hours in a retail store, umpteen hours on the phone trying to figure out how to get my money back, and now the cost of returning the items to this "third party vendor", I am still waiting to get my money back.

I won't buy ANYTHING from Sears.com EVER AGAIN.

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msbluz says "Bosch Dishwasher -- small interior holds fewer dishes/glasses" about Sears.com

msbluz — Fri, 26 Feb 2010 16:13:27 GMT

I bought a Bosch dishwasher to replace an LG top of the line dishwasher I had only owned for 2 1/2 years. The LG failed more than once with major defects which LG would not correct (but that are another story...) I researched **************** to choose another machine. The Bosch dishwasher had good ratings and this particular one met my requirements: good overall ratings, low noise rating (under 50dbs) and within my budget (on sale). I had to wait two weeks to get this new machine and have it installed so I was very eager to try out my new dishwasher! The thing I did NOT realize is that the Bosch dishwashers all have smaller interiors than all the previous brands of dishwashers I had owned. This has been a little traumatic for me because we entertain a lot and were able to load the previous dishwasher with a settings for 16, plus lots of wine glasses and coffee cups. This dishwasher is only designed to hold a 12 place setting, plus a lot fewer glasses and coffee cups. The racks are......

Dornt says "Sears 5 star service." about Sears.com

Dornt — Fri, 26 Feb 2010 16:07:42 GMT

5 star service and it was free standard shipping.(I do no if this is all the time, if it is alot of business will come their way.)...

dawndelight says "Sears needs more sales clerks" about Sears.com

dawndelight — Sat, 13 Feb 2010 21:44:10 GMT

I was in the Sears store in St Louis county and I had to go down one floor to find a Sales person to ring out my sales. I found this very hard to deal with because even then I couldn't find a clerk

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dancer02ash says "Thanks for being patient with me!" about Sears.com

dancer02ash — Fri, 12 Feb 2010 13:35:45 GMT

I was really impressed with the prices online and purchased several things. I used a coupon I had which made the deal even better. When I had a mix up that was totally my fault, I went in to the store to sort it out and the people that helped me were really patient and nice. They did their best to work things out for me and it all turned out in the end.

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wpowley says "Unbelievable prices." about Sears.com

wpowley — Wed, 20 Jan 2010 12:42:39 GMT

I love the Sears.com marketplace. You have so many more products, and at such amazing prices. Thank you to all at Sears who made the Sears marketplace possible.

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DJobson says "Sears.com wants to satisfy customers and has lots of potential" about Sears.com

DJobson — Tue, 12 Jan 2010 12:33:26 GMT

Sears.com wants to satisfy customers- it is clearly evidenrt from the moment that you pull up the site. Sears.com tries to make the consumer shopping experience less difficult by showing the customer where they can find items that we do not carry. However, this only makes the customer more confused. Because as we know, the average American does not read the tiny print under the item's name. All they see is that the product popped upon our website, and they assume that we carry it. Mostly, it is the customer's fault for not taking the time to read the fine print. However, Sears.com would be easier to use if the website just pulled up what Sears carries, and not everyone else....

sherizel says "Terrible Online Ordering Experience " about Sears.com

sherizel — Thu, 07 Jan 2010 12:42:33 GMT

I placed an order online for 3 children's clothing items. I received an order confirmation for all 3 items. I then received a shipment confirmation for 2 of the items. I was provided a tracking number that lead me to a FedEx site. The site said the tracking number was not valid. I called Sears customer service and was told the two items were shipped UPS. Um, okay, whatever, I don't care how they were shipped. I mentioned I didn't get a shipping confirmation for the 3rd item and she said "don't worry about it, I'm sure it shipped, you should call UPS and check." I figured I would wait a day or two and see if it showed up. I went online to check my order status and it said I had zero orders and no order history. I called customer service again and they couldn't tell me why my order does not show online.

I received the 2 items and a few days later received the 3rd item, I never did receive a shipment confirmation for that one. The last item was a 3 piece set, a shirt,...

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mistreatedbysears says "Most Unpleasant Experience in my life" about Sears.com

mistreatedbysears — Tue, 05 Jan 2010 13:11:28 GMT

I ordered a GE Spacemaker Microwave on Sunday December 20th and chose an install date which was showing available on Wed, Dec 23rd. I even called customer service to make sure the date showing was correct. When they said that install date was available I placed my order and selected that date. I received my confirmation the next morning and it said install date of January 12th, 2010. I couldn't wait 3 weeks so I called and cancelled less than 12 hours after ordering. I cancelled the order on Monday December 21 because they could not honor the stated install date. Sears said they would credit my card within 3-5 business days. I called to check on credit 3 times, on December 26th, December 28th and December 30th. Each time they said the cancellation was processing and credit was pending. Spoke to Sears customer service on December 30th and they verified that the order was cancelled and a credit was still processing. Spoke to Sears customer service again a 4th time on January 2nd and the agent...

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JFYAN says "need to retrain call center reps on what customer service is" about Sears.com

JFYAN — Fri, 01 Jan 2010 13:50:57 GMT

need to retrain all call center reps to actually try and help customers the first time or just completely disable the "call me" feature on Sears.com....it just makes customers mad from the looks of it by the terrible treatment

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Urbs23 says "SEARS.COM....HORRIBLE!!!" about Sears.com

Urbs23 — Tue, 22 Dec 2009 19:23:50 GMT

I am sooooo disappointed with Sears and Sears.com. I ordered a TV on.com on 12-16-09 and was to have it delivered on 12-19-09. As of 12-22 still no TV and no help. I have been on hold with EVERY **** department for now 70:03 minutes! What a joke. Nice customer service in a time when stores are hurting for business. I decided on SEARS because of the good that they do with Home Makeover and our service people....BUT NEVER again. I could have flown to Japan and got the TV and brought it back quicker!! Last tiome I do business with Sears.

Chris

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