Latest reviews about Washer & Dryer Repair

laughinlivin says "Dont be in a hurry to get your dryer repaired by Sears!!!!" about Washer & Dryer Repair

laughinlivin — Thu, 10 Dec 2009 18:05:37 GMT

I have waited three weeks for Sears to fix my Maytag dryer...first time they showed up they had to order parts...waited a week for the parts to show up...when another tech showed up to fix it...wrong parts, misdiagnosed!!!! had to order other parts....waited another week...cant get a tech scheduled for yet another week....wow!!!! three missed work days, could have bought a new dryer....NO HELP FROM CUSTOMER SERVICE!!!!!

I wont be recommending Sears for repair services this is the second time Sears has cost me a lot of money and time!!!!! The other time i was sold a 3 year contract to fix my riding lawn mower.... turned out it was actually a 2 year b/c the manufacturer provided the first year!!!!

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GrammieRee says "Tech went out of his way to get washer fixed TODAY!!!" about Washer & Dryer Repair

GrammieRee — Fri, 05 Jun 2009 21:54:25 GMT

My Kenmore Elite front loading washer broke down Wednesday morning. According to the error code, it was a problem with the motor and the grinding noise I heard as it suddenly stopped spinning told me it was BAD!

When I called Sears Repair, the lady I spoke with was VERY nice and I greatly enjoyed our conversation! She scheduled a technician to come to my home Friday between 8 a.m. and noon.

The technician called me at noon and said he'd be here in about half an hour. When he arrived he apologized for being late. A bee flew in his van window and stung him at the corner of his eye and he had to stop and put ice on it. I'm surprised he didn't quit for the day as it was swollen and looked very painful!

His diagnosis was that the motor was indeed bad and needed to be replaced. He didn't have the right one with him, but instead of making me wait for one to be ordered (with five grandchildren in my house!) he contacted another technician who did have the right one and made arrangements...

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Cindy77 says "Creative technician" about Washer & Dryer Repair

sears-feed — Fri, 23 Jan 2009 13:00:04 GMT

We called Sears because the pedestal panels on our front-loaders wouldn't stay attached. The tech told us that he normally doesn't work on pedestals because they are an accessory. Not wanting to disappoint us, the tech figured out that the clamps holding the panels in place were the same as the clamps in the washer/dryer doors. He was able to quickly swap out the clamps for new ones he had in his truck. My husband and I were so happy he found a way to solve our problem without sending us back to the installation company....

ikempls says "Parts Replacement" about Washer & Dryer Repair

sears-feed — Fri, 09 Jan 2009 08:30:04 GMT

I started with this service contract last year to replace a blown out heating element on my dryer. In the past year I have had over 10 service calls (remember each time schedule a call the first one will to be to order part the next to install them. For us that work durning the day and have to take time off that translates into a days wages waiting on a service person) The problem I have is the repairmen just throw parts at a problem. I am not sure they have the training to diagnose a problem. Since the first blown element I have had new thermostates timers and now a second elemenet . It still isn't working!...