http://www.mysears.com/aboutme/sjcook112793 Mon, 10 Nov 2008 19:54:11 GMT Reviews by sjcook112793 http://www.mysears.com/Rival-Crock-Pot-Slow-Cooker-6-Quart-6030-review-e2678 I love the actual operation of this crockpot.  However, the handles and the dial need to be made of sturdier stuff;  I think they get abused during shipping to the retail stores.  I have had to return every one I have ever bought because of broken or chipped handles/dials when I got the box open at home or something broke off the first time I used it.  Maybe better packing material or metal pieces would help!... Mon, 10 Nov 2008 19:54:11 GMT http://www.mysears.com/Rival-Crock-Pot-Slow-Cooker-6-Quart-6030-review-e2678 sjcook112793 3