Was your lay-a-way originally due to be finished on 11/06?

Or, does the lay-a-way period end after 11/11 - on paper?

Hi AdamO

I see what you are getting at...No I paid the layaway off early by about 2 weeks. But my problem is with the fact that Sears policy is not to pull the layaway item from inventory to make sure it is on hand immedidately. I also feel it necessary that customers be told if an item is not in stock when they place it on layaway. As it gets closer to Christmas I see this as a potential problem if one is not aware that their product may not be available for pickup if they pay it off early.

Keep in mind that for most major appliances Sears does not carry them in "stock" -- most of them are delivery from the warehouse. 

Sears can deliver to your house -- but standard delivery charges will apply.

Also bear in mind that storing all those layaway items requires a good bit of storage space.

Most stores do not have the warehouse space to accomodate all the items that are placed on layaway by all their customers.

The stores work closely with their local warehouse supplier to have the inventory at the proper place, at the proper time.

Can you see how having a huge stack of large inventory items in a store warehouse could have a very big impact on traffic and availability of local merchandise?

With "the truck" ready to deliver the big TV on 11/11 for a pickup, not due, for almost two weeks is a pretty good use of space and resources.

It is FANTASTIC that you were able to get all the lay-a-way money together as fast as you did.

I'm sure the store will get that TV available to you ASAP.

Good luck.

Thanks for all the reponses! :)

I actually was able to get the TV the next day!! I checked online and and it was shown as being in stock at the store, so I called them again and they did in fact have it in the back. (Not sure what the problem was the day before)

Absolutely love, love, love this TV. I have to give a HUGE pat on the back to Jason in Electronics at the Lynnwood, Wa store at Alderwood Mall. He is a customer service master.

Thanks again everyone!!

Hooray!  Thanks for letting us know that everything worked out.  I hope you take a moment and head to www.searsfeedback.com.  This is a short survey that will let Sears know about your experience, along with giving kudos to the sales associate who helped you.  You will just need a code on your receipt.

Have fun with your new TV! 

Hope anybody with a snowthrower on layaway is reading this. The snowthrower to fill your order is held at a distribution center and is released for shipping to the store when it is paid in full, which can take 2 or 3 days to arrive.

DO NOT WAIT TIL IT SNOWS TO PAY OFF A SNOWTHROWER LAYAWAY BALANCE

Good post!