posted on
October 24, 2009 at 04:58PM
I agree AdamO. We must be very determined to focus on a positive mindset, multitask, and product knowledge to be successful in this business. Customers come to us because they want the opportunity to spend their money. Most times there are products that are easily accessible, fully stocked, and priced correctly that may not require as much of our attention to sell.
But what defines us and sets us apart is our ability to handle customers that are interested in non common items, where they are located, or any out of stocks. How do we help them? Do we look for comparable items to suggest in the same price range, refer them to our website for online purchases, or issue rainchecks? That's where we earn our paycheck right there by going the extra mile to ensure that we have another happy and fully satisfied customer.