Expect Victory

 
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SHC-ShaunakD Hoffman Estates, IL posts: 153
2009 Friends Circle
posted on October 07, 2009 at 12:11PM Inappropriate? Quote Reply

"Expect victory" is an attitude about what you want to accomplish and how to go about it. What did you accomplish then and did you act like you've been there even if it was your first time? We're blogging about it on MySears under category "Hometown Stores." 

replies: 29 latest post: November 03, 2009 at 04:24AM by AdamO
2009 Chairman's Circle
posted on October 08, 2009 at 09:18PM
 

Well, most of the Sales Associates are striving for "parity"...

2009 Friends Circle
posted on October 13, 2009 at 01:12PM
 

Well how does that change? Boomer Esiason was at Sears in September speaking about leadership and he talked about fighting tooth and nail to win. I really like that!

2009 President's Circle
posted on October 13, 2009 at 04:56PM
 

fighting tooth and nail is an act of despiration

2009 President's Circle
posted on October 13, 2009 at 05:54PM
 
In response to AdamO's post from October 08 2009 09:18PM
AdamO said…

Well, most of the Sales Associates are striving for "parity"...


party time?

posted on October 13, 2009 at 08:12PM
 

is that mr bean in your picture? and you cant make people care, you should just hire people who do....

2009 Chairman's Circle
posted on October 13, 2009 at 09:29PM
 

If there was ONE front to fight on - that would be fantastic.

With all of the metrics being tallied daily, parity is a lofty enough goal...

2009 Friends Circle
posted on October 14, 2009 at 05:12PM
 
In response to AdamO's post from October 13 2009 09:29PM

yea, you have to multi-task but in general you have to have a positive mindset.

2009 Chairman's Circle
posted on October 24, 2009 at 04:28PM
 

:)

2009 Advisor's Circle
posted on October 24, 2009 at 04:58PM
 

I agree AdamO. We must be very determined to focus on a positive mindset, multitask, and product knowledge to be successful in this business. Customers come to us because they want the opportunity to spend their money. Most times there are products that are easily accessible, fully stocked, and priced correctly that may not require as much of our attention to sell.

But what defines us and sets us apart is our ability to handle customers that are interested in non common items, where they are located, or any out of stocks. How do we help them? Do we look for comparable items to suggest in the same price range, refer them to our website for online purchases, or issue rainchecks? That's where  we earn our paycheck right there by going the extra mile to ensure that we have another happy and fully satisfied customer.

2009 Friends Circle
posted on October 24, 2009 at 05:24PM
 

Well said HaSalesKing! it's all about going outside our 4 walls to serve customers. :)

2009 Advisor's Circle
posted on October 24, 2009 at 07:55PM
 

Victory is NOT an expectation.

It is the result of hard work, and not giving up, as well as knowing when to surrender.

Dying in vain is no sacrifice at all.  Nor is there honor in it.

What school did you go to?

You have soft hands, with no scars, don't you?

2009 President's Circle
posted on October 24, 2009 at 10:45PM
 
In response to worldweary2's post from October 24 2009 07:55PM

you know i think just aobut every "victory" ive ever had was the result of the fact that somewhere in the back of my mind im always thinking about every possible thing that can go wrong and ways to over come them.

forget who said it but i recall reading a quote "hope for the best but prepare for the worst" always seemed like pretty good words to live by

2009 Chairman's Circle
posted on October 25, 2009 at 04:01AM
 

Sounds like that saying knew about Murphy's Law...

2009 President's Circle
posted on October 25, 2009 at 08:40AM
 

maybe it was murphys quote

2009 Advisor's Circle
posted on October 25, 2009 at 09:26AM
 

"Hope is nature's veil for hiding truth's nakedness."

-Alfred Nobel

 

I think the former is a USMC mantra...

2009 President's Circle
posted on October 25, 2009 at 09:59AM
 

thought theirs was pray for peace but prepare for war

tho they are pretty similar sayings

2009 Friends Circle
posted on October 25, 2009 at 01:27PM
 
In response to worldweary2's post from October 24 2009 07:55PM

Agreed that victory is not an expectation. "expect victory" is a mindset and like you said the result of hard work. It started for me when I did chores around the house when I was a kid, working in factories during summers in high school, and working hard academically to earn scholarship money. Experience is a hard teacher and all of us have scar tissue from that. :)

2009 Advisor's Circle
posted on October 25, 2009 at 01:35PM
 

Good.

My genuine hope is that you remember how you came up, and appreciate where you are.

Trust me, all your hard work can evaporate very quickly.

2009 Friends Circle
posted on October 25, 2009 at 02:36PM
 
In response to worldweary2's post from October 25 2009 01:35PM
Absolutely! Always remember where I was and where I am. Point well taken! Thanks.
2009 Advisor's Circle
posted on October 25, 2009 at 02:40PM
 
What is your favorite charity?
2009 Friends Circle
posted on October 26, 2009 at 08:18AM
 

@worldweary2 Not sure I have a fave, but my wife and I volunteer our time at girls' elementary school (every yr) and soccer and swim teams (every season) and we've collected several hundreds lbs of food and made cash donations to our local food pantry (every Thanksgiving) and donated tons of books to our local library. And, we always try to pay it forward. You get the idea. :)

2009 Advisor's Circle
posted on October 26, 2009 at 08:37AM
 

Keep it local, and the butterfly will flap it's wings global...

2009 Contributors Circle
posted on October 26, 2009 at 08:40AM
 
In response to worldweary2's post from October 25 2009 09:26AM

Remember Nov 11th is " Veterans Day "

2009 Chairman's Circle
posted on October 26, 2009 at 10:25AM
 
In response to quitbanningmenow's post from October 13 2009 08:12PM
quitbanningmenow said…

is that mr bean in your picture? and you cant make people care, you should just hire people who do....


How do you know 100% if someone cares before you hire them? That's like saying you should only order food you already know is good. How did you know it was good before you ordered it the first time?

2009 Chairman's Circle
posted on October 26, 2009 at 10:48AM
 

I think if "caring" is rewarded, then that extra-mile deal will come.

Most people who work in retail already have a built-in inclination toward service.

All that is really needed is a good set of Service "tools".

And, authorities that help, rather than burden.

2009 Advisor's Circle
posted on October 26, 2009 at 04:46PM
 

Y'know AdamO, I think that's the most cohesive, lucid, intelligible post you've ever written!

Keep up the good work!

: - )

Location, location, location.

Dimensions, dimensions, dimensions.

Service, service, SERVICE!!!!!!!!!

2009 Advisor's Circle
posted on October 27, 2009 at 02:38PM
 

I agree worlweary2! Great summation of the concept many of us retail workers struggle with everyday AdamO.

I think that if you come to the table with a skillset to genuinely help your customers by providing A+ service it does need to be nurtured, cultivated, and recognized by management. Failure to do so results in low morale that precipitates low sales, missed goals, and unhappy service. All of which are things that contribute to businesses closing shop everyday!

2009 Chairman's Circle
posted on October 29, 2009 at 05:58AM
 

Victory?

OK.

That would be the coffee - at about the middle of the mall...

I win!

2009 Chairman's Circle
posted on November 03, 2009 at 04:24AM
 

Does "getting a credit ap" count?

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