discussions

guidelines

meet the moderators

Discussion Categories
craftsman club topics
Start a

LockedHow Rewarding Is It?

posted on November 01, 2009 at 10:10PM Inappropriate?

Craftsman Club Rewards?... I hope you like waiting for your reward.  I received a $50 ECERT coupon code that didn't work on-line and was told by the Club representative to go to a store to verify it doesn't work so they can issue me a new code.  I can't thank them enough for missing the Midnight Madness sale and the opportunity for wasting a store sales rep time and my time this coming week!  Oh.. and I'm still waiting for a $10 ECERT from October 11, 2009.  If you like stories and being lied to, just call the Club member hotline. 

replies: 11 latest post: November 14, 2009 at 05:31PM by JulieK
Displaying all 11 posts
posted on November 01, 2009 at 10:34PM
 

I just enjoy buying the Craftsman tools.

I haven't really started using any "rewards" club features, yet.

posted on November 01, 2009 at 11:23PM
 
In response to AdamO's post from November 01 2009 10:34PM

I enjoy using Craftsman tools, but even "buying" at Sears has been a hassel the last few years.  That's the "love and hate".

The Craftsman Rewards program is not very "rewarding" for me.  If I add up the amount of time spent on the phone with Club representatives, it's not worth the trouble.  The Craftsman Club Rewards program motto should be "Keep in touch because we're out of touch".

posted on November 01, 2009 at 11:47PM
 

Well, to be fair, the Internet is very new to them.

They're making tremendous strides, though.

posted on November 02, 2009 at 12:47AM
 

If the tremendous strides you refer to are in web site development then I agree, but basic customer service and communication across the company continues to fail and appears to be getting worse.

posted on November 02, 2009 at 01:07AM
 

I didn't mention excellent telephone or computer networking, did I.

A joke...

It's a mighty big organization to keep lock stepped "perfectly" in place.

However, I have not failed to recognize Customer satisfaction being a prime motivator of just about all the various Sears organizations.

posted on November 02, 2009 at 09:41AM
 

Hey, LoveandHate-Welcome to MySears! Did you end up getting the $50 gift certificate?  Is the $10 gift certificate for joining or just an offerred promotion?

posted on November 02, 2009 at 08:28PM
 

 The $50 ECERT (e-mail certificate) sent to me has an invalid coupon code so now I have to go to a store to prove it.  It has an obvious invalid code that did not work for an on-line purchase I tried yesterday and the Craftsman Club Reward group can not verify the code they sent me and they do not have e-mail for me to send a copy of the certificate back. 

I requested my remaining $10 ECERT reward (based on my prior purchases) back on 10/11/2009 and I still have not received it after being told at different times that it would be "2 days", then "14 days", then "it was sent but they would send another within the hour", and now "it wasn't sent and the back office will review the cause over the next few days".  

posted on November 03, 2009 at 03:47PM
 

 Dear LoveandHate,

 It is unfortunate that you have experienced these problems with out craftsman club. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact and we will call you at your convenience. In addition please include your screen name(LoveandHate) in your email so we can reference to your posting.

 Thank you,

 David V.

Senior Case Manager

Sears Cares

posted on November 07, 2009 at 05:17PM
 

They should HAVE that Craftsman belt buckle.

posted on November 14, 2009 at 01:54PM
 

The Sears Cares group successfully resolved my issue with the ECERT rewards.  Thank You David V. and Tammy W. for restoring my faith in Sears.  Sorry I must go now... I have a Sears sales event to attend. :-)

posted on November 14, 2009 at 05:31PM
 

Thanks, LoveAndHate, for the update!  Come back and let us know what you end up buying-I hope you are going to the Family and Friends Sale Event tomorrow!

LockedThis topic has been locked.