Lousy Customer Service

Well, it sounds like A salesperson needs better training. I don't see how the single associate's behavior serves as an accurate example of what one can expect from everyone at that store, to be totally fair. The best thing for them to do is go to searsfeedback.com and fill out the customer service survey. Store management, and district/regional managers, will be reading all the feedback from every survey completed. Besides, they'll be entered into the quarterly drawing for a $4000 Sears gift card.

So, on a very busy holiday, there wasn't next day delivery?

I'd be interested to know how often "next day" delivery happens on a non-busy retail day.

Was the address information on the Credit application right?

If not, delivery to you may have been attempted, but not happened.

it baffles me by how much time people put into bashing a retailer on their website. I mean this person has a fancy username and everything. I just don't have the time to do that... I have a life.

tvward123 said…

it baffles me by how much time people put into bashing a retailer on their website. I mean this person has a fancy username and everything. I just don't have the time to do that... I have a life.

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and they obviously dont have a life. it's gonna happen. People will go out of there way to post negative things, but if something good happens you'll never hear about it. It's sort of like working in the CIA, their failures are known, their successes are not.

Asked and Answered.

Treat me right, I'll tell a friend. Treat me wrong, I'll tell ten.

Yeah I agree it seems like a salesperson problem, no way Sears corproate would want that...heh think they make a ton of many through credit cards. Since you haven't posted since I assume you got what you needed?

That is not true Sears does care about there customer and the bottem line or they woould be Curcit City Who only cared about making money no matter the cost that is why they are closed today and Sears is moving forward.

   The employee who did that to the customer needs to be coached and also needs to do something so not to loose that customer even though we probabally already have lost them on some level and we need them to come back to our store again with their bussiness.

I purchased a 58" Samsung Plasma last Monday and was told I could get an evening delivery.  Sears scheduled the delivery for the morning hours.  I have now spent about four hour on the phone, most of it on hold trying to get an evening hour delivery.  I am on the phone right now waiting to speak with a supervisor and have been on hold for 2 hour 8 minutes and counting.  This is pathetic customer service.  Someone with Sears should call over there an tell them to pick up the **XX#@#@  phone.  I am a first time Sears customer.  I usually make electronic purchases at Best Buy, but the Sears price was slightly less and I thought I would give Sears a try.  What a mistake .  I know this is an indication of the hassle I can expect if something goes wrong once I get the TV.  I plan to cancel my order.

Update - after waiting 2hrs and 11 minutes Sears hung up on me with answering.  Way to go Sears.  You guys really do care.

Please see a post on the previous Samsung thread-your issue has been sent on to SearsCares.  Hang in there!

Never had a hold time that long... What number was you calling?

when you have millions of transactions a year of course a few go wrong and so Sears does roughly $800million a week in revenues so you get 5 ppl posting on here with negative experiences.  I have had negative experiences with cars, planes, trains, restaurants, retailers, etc. Sears generally does a good job with things but delivery is certainly an area where they fall short from what I've seen.

One delivery person, I just talked to at the store, waited 20 minutes outside of an address, with no one home.

The phone number given, went direct to a "mail box" that required a PIN number to leave a message.

The person who was "out" wanted the delivery to come one hour earlier than was agreed upon, and then LEFT.

And, all this was happening on a windy/ rainy day with tree limbs falling all over the roads.

Right...

It's ALL Sears's fault.

WhoCaresSearsWont said…

Sunday before Labor Day, my daughter and son-in-law went to the Willowbrook Sears in Houston, Texas to buy a television.  The salesman got their name wrong on the credit application and then did not want to correct it - said he had other customers to wait on.  He lied to them and told them the television would be delivered the next day - it wasn't!  Its Tuesday and they still have not heard from the warehouse as to when the television will be delivered.  DO NOT SHOP FOR ELECTRONICS AND APPLIANCES AT THIS LOCATION!!!!   The sales people have lazy lousy customer service attitudes and the lie to you to make a quick sale!!!!

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Well...from the sound of it, you must've been dealing with someone that hasn't had much training or coaching. I understand that the situation is frustrating but, just like everyone else on this thread stated, one person cannot speak for a store full of associates. One bad apple does NOT ruin a barrel full in this case. I would suggest going back to the original store you placed the order with and speak with the store manager to have this situation corrected in one way or another. The associate that dealed with your order sounds like he's in need of some coaching or more training. I'm sure you'll get satisfaction on your next purchase if you give Sears another shot. :)

plz stop bumping insanely old threads ~ a question from Oct is prolly still not a question if the OP is not still asking. 

I just realized that they were old threads. I posted that on a couple other ones too and apoligized...

lol its cool ~ it just detracts from current threads 

I purchased a refrigerator for my parents in January. Sears informed me that it would be February before delivery. After my parents received it got a call that something was wrong with the fridge and it took another week for someone to come out to check it and find out that the compressor wasn't working so it sounds like a train going through my parents house. As of March 20 the second replacement fridge still hasn't arrived after they have scheduled several delivery dates which they never followed through with. The reason I always got was it is because of where my parents live. I finally got tired of there excuses and cancelled the order.It shouldn't take 3 months to get a refridgerator. There service is terrible. I will never do business with SEARS again...

Good choice Hampt! I would have done it sooner than that. But they'll still try to tell you that's the norm...