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posted on November 27, 2008 at 06:10PM Inappropriate?
I went to the K Mart #4707 today, and the cashier was very helpful.  She needed assistance from a manager regarding a sale in the flyer.  The manager, Veronica, was forced to come to the register to further resolve the issue.  She was very rude.  In fact, she never even spoke to the customer and offered no comment for a resolution.  If KMart continues to employ such managers, they will be bankrupt in the near future.
replies: 21 latest post: January 12, 2009 at 11:17PM by birddog333
Displaying posts 1 - 20 of 21 in total
posted on November 27, 2008 at 10:36PM
 
Thanks for sharing that story! :) Have you considered reviewing that specific location? I think the stores read through the reviews....
posted on November 28, 2008 at 01:01PM
 

Hi samrye, This time of year can be pretty stressful, but you're right that being rude isn't acceptable. It would be really helpful if you could write a review of that particular store so that the manager has a better understanding of a customer's perspective. Just click on "write a review" and choose, Local, Shopping, etc.

Thanks for your feedback!

posted on November 29, 2008 at 10:25AM
 
Maybe she could tell you were a difficult customer and you know what they say "If you have nothing nice to say dont say anything at all!" i believe the manager did the right thing.
posted on November 29, 2008 at 09:30PM
 
In response to optiplex745's post from November 29 2008 10:25AM
  There is never a good reason to be rude to customers or your associates. Without customers we do not have jobs and without our associates we cannot do our jobs. I would bet the cashier not only felt embarassed in front of the customer she probably does not feel appreciated by her boss
posted on November 30, 2008 at 12:44AM
 
I agree with you, marinemom2000. Managers are there to help and to resolve the situation. Keeping everything under control is helpful, as well. We can expect more of this to happen now that Christmas is just around the corner and everyone is going to try to get the best deal available. So lets all of us keep our cool.
posted on November 30, 2008 at 11:46AM
 
Hi, ditto retirednavyvet,marinemom2000,michelina, and joli. I'm new to this site and just stumbled across this dicussion and topic. If you don't make the store mgmt aware that they have a problem both with their flyer (if in fact there is one)and that manager, they won't be able to fix it. I've also found that it helps to include something positive as well, like mentioning the cashier. This lets everyone know that you are trying to be constructive and objective(I hope) and your message will more likely be heard, taken seriously and acted upon. You should definitely review this store, and if possible call or speak to store supervisor.
posted on November 30, 2008 at 10:24PM
 
 I have been to both sears and kmart of late and was treated quite well at both never a long wait or any other glitch. I'm also new and a navy vet. The southern michigan area has been depressed for some time , I think it is we try to be civil to each other in this area,or perhaps they are more kindly disposed to senior citizens such as my bride and I. Every retail store treats us with respect ,or we vote with our feet,taking us elsewhere.
posted on December 01, 2008 at 10:47AM
 

Happy Post-Turkey Day to All! I am glad to be amongst the K-goers.

 To lighten this story, I went to the Kmart in Prattville, AL and I amyself had an issue with some telephones. The manager came over and resolved the issue. Although he didn't speak, he was polite the way he handled my situation. With all going on on "Black Friday", it didn't bother me that he didn't acknowlegde me as a customer. Bottom line, I'm just glad he quickly resolved my issue!! I've worked retail before, during this season it's very kaotic, as well as dealing with not so nice people all year long!! But as Moma says, "patience is a virture" and understanding beats all... and it goes a long way!! When people don't act the way "We act", just shrug it off...you never know what they may be going through...

 Have a Great Day!!

posted on December 01, 2008 at 11:21AM
 
In response to marinemom2000's post from November 29 2008 09:30PM
I agree with Marinemom2000 as well. When running a business, employess should always maintain a level professionalism and courtesy to their customers. It shows that the store values its customers and the reputation, as well as the future, of the store!
posted on December 02, 2008 at 06:44AM
 

Marinemom2000 said it well. As far as Optiplex745, I am glad I don't work for you and please don't blame it on her maybe having a "bad" day. This is NOT the way to treat customers. I would like to know if you know what "repeat business" means? And would you continue to go back to a place of business if you were treated in this manner. If the customer was rude, the manager should still be the better person and treat that customer with respect and kindness (ever heard of kill them with kindness--try it, it really does work.) Have a Blessed Day!

posted on December 02, 2008 at 07:54PM
 
   I am glad to hear others feel the way I do. In this difficult economy the tension is bound to get worse and tempers will flare and it is our responsibility to stay considerate and professional. As for having a bad day that is a poor excuse. We all have things to deal with but our job is still our job. I personally have plenty of stress with 3 sons in the marines, 2 of which are in Iraq and one in Afghanistan but I dont feel there is any amount of stress that could justify treating customers , employees or for that matter anyone with disrespect. So thank you for your imput. I am a manager myself and the 2 people who I need to be a great leader are my associates and customer. Lead by example.
posted on December 02, 2008 at 09:48PM
 

Marinemom2000, please send some warm thanks to your sons for protecting our country from the community. Thanks for your thoughtful feedback, too!

posted on December 03, 2008 at 09:14PM
 
  I will do that. Thank You
posted on December 06, 2008 at 08:18AM
 
In response to cbetty1025's post from December 02 2008 06:44AM
I am glad you dont work for me either, this is a new generation. The employees come first and if i owned a store and i thought you were giving my employee a hard time, we would step outside. the customer took advantage of that "customer is always right" deal. Get with the times!
posted on December 06, 2008 at 12:56PM
 

optiplex745 you need to get with the times.  Things are hard and sales are down and if the customer is not happy everyone will hear about it and there goes your future sales.  How do you know the customer gave anyone a hard time and was a difficult customer? If the sale was in the flyer the customer was right.

posted on December 06, 2008 at 01:27PM
 
Wow, it's funny how our comments go in different directions.  As a manager of a busy branch bank, I can say that this manager is in the wrong no matter what her/his day has been dishing out.  As a manager we are to be leaders and to take control of the situation in a professional manor.  What ever is going on in our lives or the previous 3 seconds, we take a deep breath, let it go and move on.  That is why our staff and clients depend on us.  It is true, the client is not always right, but there is the right way to handle every situation.  I agree that the cashier was put in a horrible situation with the client and also probably has no respect for that manager now.  I'm sure the cashier is now going to be reluctant to have to call for help.  I have encountered situations that were brought to my attention way too late by staff or clients not letting me know there was a problem and it went to levels it never needed to go.  I recommend that you do address this situation with the store manager and if this manager is the store manager, the corporate office will be able to direct you to the proper person and will also appreciate your concern.
posted on December 06, 2008 at 02:04PM
 
Still,  me and that customer would have been dancing in the parking lot. thats means fighting for all you old timers
posted on December 06, 2008 at 08:12PM
 

  I am not sure why you feel the need to give the customer a hard time. There was nothing saying the customer had done anything nor had he given anyone a hard time. The whole issue was that the cashier needed assistance from the manager. You are jumping to conclusions which is a dangerous thing to do. If the customer had indeed been upset there are ways to turn that around and make it a better situation. I think the cashier was fine with the customer it was the manager who treated her and the customer badly.

  Further more in this bad economic time the customer has many options and we must do everything we can to give them a reason to shop with us. You can get good prices anywhere these days the competition is everywhere. The issue will come down to the service and whether the customer feels good when they leave our stores. I go to specific places to shop based on how the associates behave and the feel of the store. I think customer service is everything. I also believe to be a good leader you have to have the trust and respect of the people you are leading and that is not the way to get it.

  That manager showed no signs of being a leader and will probably be in a different line of work before long.

posted on December 06, 2008 at 08:18PM
 
marinemom2000  optiplex is just trying to cause trouble every web forum has one hes ours
posted on December 06, 2008 at 08:42PM
 
Good to know. Thanks
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