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LockedProceed to Succeed

posted on November 19, 2009 at 06:33AM Inappropriate?

What are you doing to succeed in life, at work, at home? We're using the Internet, e-commerce, and social marketing to improve our business and customer service. We're blogging about it on MySears > blog > Hometown Stores

replies: 7 latest post: November 20, 2009 at 08:37AM by SHC-ShaunakD
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posted on November 19, 2009 at 06:36AM
 

great your throwing all this hi tech **** at a low tech problem

posted on November 19, 2009 at 06:21PM
 

I luv to blog

posted on November 19, 2009 at 06:29PM
 

well poop if your gonna censor **** i may as well just say ****

posted on November 20, 2009 at 08:07AM
 

@goodole312 re: hi tech...we're trying to combine survival with progress

posted on November 20, 2009 at 08:07AM
 
In response to SearsPro's post from November 19 2009 06:21PM

@SearsPro...please voice your opinion on our blog...really. :)

posted on November 20, 2009 at 08:16AM
 

Honestly, we really need a better infrastructure to serve our customer's needs better.

Not that I mind talking to a customer while a painfully slow browser, and server that has it's bandwith exceeded loads a page, but, that kind of thing is quite embarrasing.

Mind you, the site has some type of javascript, that even IE8 can't seem to generate.  And, we use the intranet browser which PRE-DATES IE6, and we run XP, SP2 on top of that.

Our kiosk is a 5 year old Dell, with half a gig of memory, a Celeron D CPU, and a slowly failing hard drive.  We had to re-boot one day, because it locked up, and I have NEVER in all my days seen that many orphaned files during a chkdsk.  There were THOUSANDS.

We need better real time communication between sales, delivery, and installation.

As it stands, we all have access to different systems, via different systems.

posted on November 20, 2009 at 08:37AM
 

@worldweary...you're right. the infrastructure has to be upgraded (like yesterday). Our Hometown Stores face the same challenge. But like Sam Cook said, change is comin'.

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