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LockedSatisfied Customer

posted on September 22, 2009 at 09:58PM Inappropriate?

About a month ago or so I purchased a Kenmore Sewing Machine. The Machine performed top notch until last night. The bobbin thread started tangling with every stitch it tried to sew. I troubleshooted it with the owners manual and nothing I tried worked. I was heartbroken and went to bed in a fit of tears. Well this morning first thing I packed the sewing machine back into it's box and went to the sears that I had bought it from. I've never had to return anything I've bought from sears before so I was a bit apprehensive about returning the machine. As soon as I walked in the store, I was greeted by the cashier who directed me to the Sewing/Vacuum department for my return. The salesman gave me a big smile and said everything would be taken care of. He asked me a few questions about the machine and gladly exchanged it for a new one. No hassle-No stress. Thank you Sears for standing behind your products. And thank you to the salesman that helped me today. You were Awesome!!!

replies: 14 latest post: November 08, 2009 at 08:02PM by houdiniphile
Displaying all 14 posts
posted on September 22, 2009 at 10:12PM
 

This is the same kind of service that I also receive at the Springfield Mo. store

posted on September 22, 2009 at 10:33PM
 

I've lived in the same area all my life and have shopped at the same Sears store for over 30 years. And so have my parents. I have bought appliances, tools, baby items and the kid's school clothes and have never had to return any product until today. The experience of the return was hassle free, with no problems at all. I am a happy sears customer.

posted on September 23, 2009 at 05:05AM
 

So glad to hear, graphicgirl.  Thanks for coming on the site and sharing your experience!

posted on September 23, 2009 at 07:18AM
 

Ahhhhhhhh - the good side of Sears:)  It is really nice to see folks writing about their good experiences.  I am sure they far outweigh the bad ones!!!!

posted on September 23, 2009 at 08:39AM
 

That's Nice(:

I Hope You Always Get Hassle Free(:

posted on September 23, 2009 at 10:27AM
 

That is great and I am so glad you came on here and left a great comment!!!

posted on September 23, 2009 at 01:49PM
 

99% of transactions I'm sure go off without a hitch, but when you are as big as Sears 1% is still a lot and complainers are always louder than the satisfied ones.

posted on September 23, 2009 at 05:21PM
 

Gotta agre with DrJ...still a great story though.

posted on September 24, 2009 at 10:58AM
 

A SATISFIED Customer!

Posting on this board!

Yes!

I new someone had the energy to post something positive.

And, they didn't even resort to humor...

posted on September 24, 2009 at 02:48PM
 

Thanks Graphicgirl for sharing your experience.  We do have a lot of great employees and stores out there who really care about the service they provide, it's nice that they get recognized!  It means the most when it comes from the customer! 

posted on September 24, 2009 at 06:48PM
 

We'd love to hear about some of the new projects you'll be working on with that new sewing machine. You're inspiring me to pull out my sewing machine, which I also bought from Sears but a long time ago. I've made window treatments, kids' clothes and things for the home (holiday table runners, pillows).

posted on September 24, 2009 at 06:51PM
 

Great to hear of a good visit to Sears!

posted on September 27, 2009 at 02:17PM
 

You can make tool holders!

Excellent beginner's project and you get to keep what you made for DIY tool storage...

I made mine, out of Denim.

posted on November 08, 2009 at 08:02PM
 

Why don't we post pictures of our crafts on our profile pages?

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