posted on
September 22, 2009 at 04:09PM
Can sears please start making moving parts on their appliances out of metal? Seriously. I am not an engineer, but it has been my experience that metal holds up longer than plastic under moving conditions.. And not just "some" metal.. ALL metal..
I have a Kenmore refrigerator that has an ice dispensing door hinge with a metal pin and plastic clips. I have bought 4 in the last 5 years.. at $75 each.
And what rocket scientist put a plastic valve(and knob) in a brass housing??? This is what I have to drain my water heater with! How much money did they save using plastic guts instead of using all brass? I doubt it has been more than the $30 it takes to replace the drain assembly each time the plastic valve shears when you drain your water heater (as instructed). The best part is shelling out the $30 for the same plastic-brass-hybrid piece of %$#!@ that broke in the first place! The last time I replaced with an all metal garden faucet valve! No problems since. Oh, and it was $5.
And my Kenmore dryer.. dryers have a door to load/unload clothes.. we are tracking right. Usually made out of metal.. good. Opens and closes a lot.. yep.. DON'T MAKE THE HINGES OUT OF PLASTIC IF THE DOOR IS METAL!!!! IT %^&$#)#ING BREAKS!!! Once a year actually! Wonderful dryer! &^$#!Y hinges!
I believe these few suggestions would do better for word of mouth business than any clever marketing strategy or slogan. I really am willing to pay more for quality. And I do believe a lot of others are as well. These "opportunities" do not give the Sears brand a good reputation. A few more of these frustrations and I am headed to Lowes!