I for one am tired of the relentless attempts by Sears to sell me warranty service. Apparently, so are a whole lot of other people -- see for instance, just do a reverse directory search on 800-927-2291. I was mildly amazed at the number of sites concerning this number, and more amazed at the number of postings on those sites.

Since I have bought stuff from Sears, I have an "established business relationship" with them. So being on the national no-call list doesn't help. And, tho I've not tried it myself, many people have called the number, trying to get the calls to stop, with varying results.

It just seems to me, a customer and NOT an employee of Sears, that Sears would have realized by now that their ceaseless calling is not a  service but is just irritating a lot of people. Phony site or not, I do appreciate having a place to vent.

yea thats why when i got a new phone number i never updated it in thier system i got tired of calls asking why i didnt get the agreement or if i wanted to extend the agreement 2 more years for twice what i paid the first time

Mountainman821 said…

I for one am tired of the relentless attempts by Sears to sell me warranty service. Apparently, so are a whole lot of other people -- see for instance, just do a reverse directory search on 800-927-2291. I was mildly amazed at the number of sites concerning this number, and more amazed at the number of postings on those sites.

Since I have bought stuff from Sears, I have an "established business relationship" with them. So being on the national no-call list doesn't help. And, tho I've not tried it myself, many people have called the number, trying to get the calls to stop, with varying results.

It just seems to me, a customer and NOT an employee of Sears, that Sears would have realized by now that their ceaseless calling is not a  service but is just irritating a lot of people. Phony site or not, I do appreciate having a place to vent.

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You should be able to go to any Sears store, or call their national 1-800 number, and they will stop this.  There is a flag on your profile where they just simple mark it as a "do not call". 

You cannot do this at the registers; you must go back to "Parts and Repair Drop-Off".  It's also a good time to ask for a printout of everything you still have in warranty.  I do this once a year to update my files at home.

 

rstinnett said…

You cannot do this at the registers; you must go back to "Parts and Repair Drop-Off".  It's also a good time to ask for a printout of everything you still have in warranty.  I do this once a year to update my files at home.

 

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unless they have changed things in the 6 months since i left sears they CAN NOT remove you from any calling list in repair drop off. 1-800-4myhome might beable to do it but be prepared to answer 100 questions.
 while im thinking of it do not call 1 800 4my home to see what a drop off point near you will take they usualy dont know for sure and will tell you anything to get you off the phone call the store its self and ask for mercendise pick up since thats where most if not all stores handle repiar

This issue at hand is that Sears has an unethical way of doing business.  Even if its just a simple phone call to make, Sears should NOT be harassing people to buy warranties.

When I worked for Sears I made large purchases from time to time, but was harassaed by management for not buying the MRA or PA.  I eventually got fed up and have happily gave my money to Lowe's or Best Buy for my large purchases.

Ignore these disgruntled ex-employees.  By all means call the national customer service number or talk to the customer service folks at your local Sears store.  They should be able to assist you.  Personally, they probably should have a default opt-out policy.

Good luck and please let us know your results!

 

rstinnett said…

Ignore these disgruntled ex-employees

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Let people read what they want.  If we need to be censored let the Mods handle it.  Thank You!

When you have something worthwhile to add I'll be happy to read it.

  If you go to your local Sears store and speak to a manager they could send an email to request you receive no more calls. If they do not help then contact National customer relations, but first give the local store the opportunity to help.

rstinnett said…

Ignore these disgruntled ex-employees.

 

disgruntled? hardly, but to quote another poster on here belive what you want

  By all means call the national customer service numberor talk to the customer service folks at your local Sears store. 

the natonal number is your best bet, in the 4 years i was there and the times i was asked about it i never found away for us to contact them about stoping the calls or making sure that the service plan will be continued beyond my calling the number for them and since they need the customers info it is best for the customers to call and talk to them.

 

They should be able to assist you.  Personally, they probably should have a default opt-out policy.

Good luck and please let us know your results!

 

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I get calls like this all the time from all sorts of places even though I've registered with the National Do Not Call Registry. But, it sounds like you're getting way too many calls about warranty. Just so that I know how to explain it to the folks here at Sears in the Warranty group, can you give me some more details about what's been happening? We value your business and definitely don't want to push you away. You mentioned 'relentless'. Does this mean you're getting weekly calls? Are you being offered warranty on more than one product?  

Thanks for letting us know! I'll do my best to find out more and make sure your compaint is heard.

calling at all after ive told them no in the store is annoying and i find it hard to believe many if any people at all actually say yes unless they simply say yes after the 10th time they are called just to get the calls to stop. personally I'm amazed they haven't had a lawsuit brought against them if they do it as often as the OP suggests

Boy oh boy, nothing gets me more mad than those phone calls, this is what i do. First i tell them to hold on and put the phone down by the tv for a couple of minutes, then i listen to them ramble on and say uh huh to everything they say. Then i agree to purchase their most expensive product or plan getting them all excited then i tell them i am gonna go get my credit card. Then i hand the phone to grandson and let him press buttons on the phone hes only 2. until they hang up

Have some class and politely ask them not to call you.  If it should persist and they won't relent, then you go to the BBB's website or local office and file a formal complaint.  I'd wager that Sear's call center will have you "scrubbed" before the FCC gets nasty with fines.  Fines are as bad as thefts and anyone costing the company that kind of money should be fired.

On a side note, you should give Kudo's to Michelina and this website, since she took a genuine concern with your problem and obviously makes sure this site encompasses the good and bad of Sears/Kmart.  That's a good reflection on the company and represents the right way of doing business. 

Hi,

I was actually successfull with my do not call request - however I've battled for 5 years to  get the warranty information to read correctly in the sears computers.  We purchased our stove and bought the warranty ...then prior to delivery .. the store called and adised they did not have the stove in stock and it would be 4-6 months before it would be available. This was 5 years ago.  No special order, no extravagant model, just a stove.  We returned to the store, choose a different model, they refunded everything, and rang up the "new purchase" and warranty/service agreement and we thought all was well.  It wasn't but maybe 2 weeks later we got the first call asking us to consider the warranty. I had the reciept on my fridge stating I had one good thorugh Jan. 09.  but they had no record.  We have gone back and forth several times the past few years to try to get the computer at sears to match the reciept we got at purchase.  To this date, they have never recognized that we paid for a 5 year warranty.  I feel like I should have been paid for all my time and effort to correct the records at sears, only to have it never happen.   I needed to have the stove serviced in December 08 for the first time, and when I called I was first told we had a warranty that expired 2 years earlier or another service rep told me we never had a warranty.   No employee was rude, but the experience, especially with this being one of my first major home applieace purchases has definitley not given me faith in SEars.   I can't see myself ever considering a purchase like this again as in 5 years, they couldn't get it straight.  I'm a single mom and had the stove had major issues - I dont' know what I have would done - I don't know how I would have taken care of the cooking and fed my children while having to fight with the warranty division to recognize their own records.  They money was paid in good faith I have a reciept - but  I was also told by my local store in December that there was nothing they could do because the reciept was from 5 years ago  and not from ttheir store.   IT's been a very frustrating experience - I am gratefult the appliance itself was better quality than the warranty!

on the plus side - we have made several smaller purchases for tools and paint and been very happy with the actual merchandise - and sadly it's this large service situation that greatly overshadows the many times we have purchased items and all has been well. 

I think the newer computer systems that archive data prevent things like this from happening.  I'm sure Sears would be honored to earn back your business in the future on appliances.  They have a cult like following for a reason, because they're good!

 

willis4play said…

I think the newer computer systems that archive data prevent things like this from happening.

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oh im sure they would the only problem is the sears receiving and service systems are beyond outdated

Or you could take the Seinfeld route and ask them if you can call them back later at their home number.  When they don't give you their home number, ask them, "Oh, you don't want people calling you at home?  Now you know how I feel", and hang up.  I understand these people are only doing their jobs, but sometimes, they get outta hand with customers.  I have had many customers complain to me how RUDE the people are, and I've even had a few tell me the caller cursed at them when they said they didn't want to extend the agreement.  Yikes.

goodole312 said…

willis4play said…

I think the newer computer systems that archive data prevent things like this from happening.

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oh im sure they would the only problem is the sears receiving and service systems are beyond outdated

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I disagree goodole, I work in the Provider Support Department for retail and installation and I think our service systems have improved! There are still more improvements that can be made, but for the most part they work just fine. Error systems and glitches are common in any computer service system, but as technology evolves, so will our ideas of improving the system.

As a matter of fact there is a pilot program in place right now for a better service system and as soon as all the kinks and details are worked out, it should be up and running! I am very excited to be apart of Sears at a time such as this one. There is always room for improvement and customers' feedback helps us a lot in making those changes.

have you seen the systems the stores use? it almost looks preDOS its slow out dated counter-intuitive. tho i can understand that we want the most up to date systems in the customer harassing department since the ones that really affect the customers suck

and is there an english translation for Provider Support Department? kinda sounds like a fancy name for the nohelp desk

Provider Support Department is the department that provides support to the customer service department. The help and information we receive stems out like a tree with lots of branches, if I don't have a solution to an issue, I can contact the appropriate team mangers or associates in charge to help assist with orders.

You seem so critical of customer service when the job is not as easy as it seems. Maybe you have just had so many run-ins with bad experience, but you have never been on the other line with me, I think I'm a great provider support associate!

If anyone needs any additional help about anything, feel free to leave me a comment and I can direct it to the apporpriate persons. Thanks for the feedback Goodole.

no usually i get hajji from India errrr i mean bob from Indiana


Wait theres a department that supports the customer service department? that sound like needless waste to anyone else?

Well the Provider Support team along with Resolutions have access to certain service systems and information that the customer service agents don't have access too, such as dispatching an order to a contractor for installation or repair.

Sometimes the process can become complicated, especially if all the agents are busy or short-staffed and it becomes harder for the customer service agent to assist the customer. That's why it's important to stay positive and work together as a team!

why not just give the customer support people access to all of that and eliminate the BS chain

LaMargaret said…

goodole312 said…

willis4play said…

I think the newer computer systems that archive data prevent things like this from happening.

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oh im sure they would the only problem is the sears receiving and service systems are beyond outdated

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I disagree goodole, I work in the Provider Support Department for retail and installation and I think our service systems have improved! There are still more improvements that can be made, but for the most part they work just fine. Error systems and glitches are common in any computer service system, but as technology evolves, so will our ideas of improving the system.

As a matter of fact there is a pilot program in place right now for a better service system and as soon as all the kinks and details are worked out, it should be up and running! I am very excited to be apart of Sears at a time such as this one. There is always room for improvement and customers' feedback helps us a lot in making those changes.

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If you refer back to my earlier post, I mentioned there is a pilot program running to do exactly that, my department title will then change and we would take on a new list of responsibilities.

Call it what you want, but I call it staying open-minded to constant change, innovation and improvement! There is no other team that I would rather be on :)

sounds like drinking the kool-aid to me which must be getting pretty stale by now since lewis has been gone a while

THere are two types of people:  Those that accept change and make great things happen because of it; or those that complain and whine about it.

Change happens... and it's good to see people who are willing to work with it!

hey I'm all for good change which what shes talking about might be if they can eliminate the wasted resources and the excess BS customers have to go though but stupid pointless change for the sake of change I'm gonna fight because if there's anything i cant stand its stupidity

Extra Protection 

I hope nobody is upset when we ask about increased product protection, when the items are sold AT the store.

I figure I'm doing many Customers a real service, when asking about additional/enhanced warranty protection.

I get the coverage when I buy my stuff at Sears.

Free parts and labor for "x" number of years?

Yes!

I can fix a lot of stuff.

However, the parts don't come free.

I called the 1-800 number, when I first got my Craftsman tractor.

Turns out, the seat engine-kill-switch can be activated during SHIPMENT.

A quick disconnect and reconnect and my baby was purring beautifully as I tore through the property in 2nd gear!

Thank you Sears Help Desk.

I'm up to 4th gear in "places", now - after a bunch of level'n and fill'n in of places.

The additional protection "can" be a very good thing and we're required to ask anyone making a purchase - to be fair (just like the "May I Put this on your Sears Credit card?" question).

stay away from sears warranties its a big scam , to place a claim they will give you the ran around i have hired a lawyer to sue sears for misleading consumers regarding warranty