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LockedSnow Throwers

posted on February 09, 2010 at 11:08AM Inappropriate?

After numerous issues with our previous blower and their repair service, Sears did credit us the full amount as we had the repair protection .  Which we applied to the 28 inch two stage.  

We purchased this blower a year ago and have used, maybe a dozen times.  It has been working great, but today the chute flew off, and almost hit me in the face.  We purchased  the in home repair service because of past experiences and the size of the blower.  

I called my local Sears store as I was having issues with trying to talk to a real person at customer service. She managed to get through to tech support and an appoinment was set up for this coming Monday(15th) due to the circumstances.  I called to change the contact phone number and they give me a total different date for the repair due to over booking.  Mind you, only 10 minutes had passed since my first appointment was scheduled.    Customer service refused to let me talk to a Supervisor, or to contact Tech Support who set up the original appoinment.

All I kept hearing,is we understand your frustration, blah blah blah!  How could they unless this thing came flying up at them?

I specifically told them what happened, now will they have the parts when they come out?   

 

 

replies: 6 latest post: February 09, 2010 at 02:58PM by SharonnPat
Displaying all 6 posts
posted on February 09, 2010 at 11:21AM
 
In response to SharonnPat's post from February 09 2010 11:08AM

Sounds like the plastic clips that hold the chute slipped free. There are 3 where the chute attaches to the impeller housing, they should snap in place.

posted on February 09, 2010 at 11:36AM
 
In response to madgolfer's post from February 09 2010 11:21AM

I will go take a look at it again. 

I was so angry, I just pushed it back into the garage.   If that is a case, that is a huge safety issue as it came so close to hitting me.  It literally just flew up at me with such force.

posted on February 09, 2010 at 11:43AM
 
In response to SharonnPat's post from February 09 2010 11:36AM

I had mine come off once when it was new, I probably didn't assemble one of the clips to snap in place all the way. Anyhow, the chute dangled off the side instead of blowing off like yours. Good luck.

posted on February 09, 2010 at 11:51AM
 
In response to madgolfer's post from February 09 2010 11:43AM

We bought ours assembled.

 

Thanks

posted on February 09, 2010 at 02:02PM
 

That is a semi-common problem during assembly. The chute can get in the way, offering only a tight space to force the clip to snap in to place.

Once snapped in to place though, there is no reason it should come off. I've had customers buy assembled models, it not fit under their trucks topper, and need to take the chute back off. It took some serious leveraging with a screwdriver to get the clips back out. 

Hopefully whoever assembled it for you was smarter then to leave one loose, though I do think that that's more likely then having one break, as I've never encountered that. Especially after so few uses.

The rep you talked to should have described the problem in the service order. Hopefully it's a quick fix that they're prepared for and they won't need to come back out after ordering parts!

posted on February 09, 2010 at 02:58PM
 
In response to WallyP's post from February 09 2010 02:02PM

Thanks WallyP!

It was assembled  when we bought it. All three clips which I guess are called flange keeprs, according to the manual are still attached to the chute and are in the locked position from what I can tell.  I did notice  that the cotter pin at the end of the chute direction control is twisted and is broken.  Does not make any sense to me as it working fine.  When it did fly off, I was not even moving the chute.

I asked the rep when I called back to change the contact number what was in the service order.  She said there was nothing  there at all describing what happened. 

I am feeling pretty fortunate that it did not hit me when it flew back and am sure that Sears is as well.

Still frustrated that I was told one date on the phone for the repair and then when I called to change the  phone number, they told me a different date(9 days later)  I would not have known if I did not call.

 

 

 

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