So Sears is has a class action suit

there are dozens of lawsuits against any major company at any one time so whats your point?

also if you knew the slightest thing about fast eddie youd know he dosent give a rats rear about things like this

 

ill edit this in here so maybe the mods see it.

 

how about a compromise? you only post your complaints in this thread and not spam others with it and maybe the mods wont delete this one if you play nice

I dont see why you would think that moderators really have some pushing purpose to delete threads to hide them. With this widely used innovation called the internet even if they delete this thread the information is still easily accessible.

As far as lawsuits go, its like you are trying to point out that Sears is the only large publicly traded company that has a pending lawsuit.

Microsoft

walmart

NFL

Sony

Nintendo

and plenty of others all have pending lawsuits against them. Should we hide that from the people on the internet as well.

As far as Sears Holding Stock (SHLD) goes it is at its highest point in the last six months ending yesterday at 53.45 which is higher than

Walmart (WMT) 48.94

Target (TGT) 42.94

Best Buy (BBY) 36.20

So once again I ask what is it you are trying to prove, on most forums people who troll around the forums get banned for good, and thats just standard forum rules.

yea well they are still treating everyone like customers instead of forum users i can understand it being a tough call to delete and ban people but it does need to be done sometimes like with misleadcustomer

Forums have rules just like anything else in this world, if you walk into a store and start acting beligerant they will throw you out, if you do the same on a website you will find yourself thrown out. There is very constructive ways to express frustration and anger without trolling others.

When you learn to answer customers in an appropriate tone! You have had many posts that are caustic and sarcastic for a customer service rep, in my industry you would have been fired a lont time ago. Your behavior may make you feel better but you are detriment to the company mission. Does this make sense?

Why did you pull goodole312's response timed May 21, 2009 at 7:24am? Since you pulled his response, I hope he was shown the door.

Sorrysears, if you have a constructive point to make, it would be more useful than promoting negativity or threatening to spam in our forums. As moderators of this site, we reserve the right to remove posts or contact members to request that they modify posts that violate these terms or risk being removed. We occassionally need to remove members who clearly violate or terms of service, too.

Tell us more about you. What is your industry? Why do you have such strong feelings about Sears, particularly if you're not an investor or associate?

Or Sears doesn't have a class law suit, as in the case of Atty Dank over the price matching policy. Two courts have turned him down so now he is proceeding on his own over 400 bucks on a tv. I mean really, why not just buy from the competitor?

Sears made a mistake and at no profit, we all do. Why do you think its called the web? 

I'm impressed, how quick you got someone's attention. Kudo's to Sorrysears.

Marketwatch.com also has a statement now maybe I can get Sears to make me whole on my refridgerator that died after 8 years. I should see in name dropping works for me.

MisledCustomer's posts were removed and he was banned probably due to the fact that he spammed every known topic on these forums with his sob story about LG messing up.

People need to realize that if a refrigerator, TV, whatever dies after the Manufacturer's warranty, no matter how soon (2 years, 3 years, 5 years, etc), NOT A SINGLE retailer will cover it. Not Lowes, Not Best Buy, Not Wally World, not even Shopko, no one.

Sears will, provided you have a Master Protection Agreement placed on the product. A large majority of Sears Customers are using their Sears Cards anyway for financing offers, etc, and the MPA is about 5-10 bucks a month extra to have that product covered for 3 or 5 years.

If you don't like it, cancel it, you get a full refund within the first year, and a prorated refund after that.

Plus, as far as the Price Match lawsuit goes, I bet any amount of money that the TV this guy was trying to match was one of two things:

1) A completely different model number
2) Not sold at a physical store within the United States, and within resonable distance of his store.

Price Match Plus excludes online retailers like Amazon.com and DeSears, because they don't have physical stores located in the US, where you can walk in and purchase said item. And, as we've discussed before, regardless of how things appear visually, most stores such as Walmart and Target carry cheaper versions of televisions that are different models, which actually lose features, and that's why they can't be price matched.

Sears will, provided you have a Master Protection Agreement placed on the product. A large majority of Sears Customers are using their Sears Cards anyway for financing offers, etc, and the MPA is about 5-10 bucks a month extra to have that product covered for 3 or 5 years.

What does $5-10 a month work out of 5 years? The low side is $150- the high side is $300. Add that on top of a $600 machine that is another 50% added to the cost for a product that if you are lucky will last 10 years.

It is better to go somewhere else.

Sears is down 75% from its high who are you kidding. Do you know how to figure the value of a company? How many shares does SHLD multiply it by the price today, and that is what investors price it at. The price per share does not matter on its own merit. You need to look at how many share are outstanding. Next, it helps to see how many shares the Directors of the Board own. Next it is important to watch when they buy and sell shares. Their puchases and sales have to be reported to the Security and Exchange Commission (SEC). This information can be found in the Wall Street Journal, Investors Business Daily, Bloomberg, and Marketwatch.com. I hope this helps. Feedback, stop trying to imtimidate people from posting on various subjects. Many of your customers who grew up with Sears may have a lot of complaints about how much Sears has changed and it is not for the good. Let them write, you read and you might want to heed what they say. If you have a manager that is inaduquate and can't take the heat take it to their manager and let them know why you think it is important. If Sears management can't handle that and you stay you are just as unethical as they are. An ethical employee will not squelch someone who is complaining, the reason they are annoyed to speak up about it and many others just say they are done with a company and not say a word.

to quote Frank Sullivan im still here chief

im sorry you thought i was a customer service rep when i was replying to you but i am posting one forum poster to another i WAS, past tense, a sears employe when i started positng here but i have moved on to far better things.

 

oh and my customers found my smartass attitude funny and relaxing, only once did i have a complaint and that was a customer that was more t annoyed then you

SearsakaKmart said…

Marketwatch.com also has a statement now maybe I can get Sears to make me whole on my refridgerator that died after 8 years. I should see in name dropping works for me.

---

Ok jeeze enough with the 8 year old fridge. It died deal with it, what did it cost $600 bucks?

Not when you look at the repair cost of the product you're protecting.

For most areas in the US, one service call can range anywhere from 65 to 120 dollars, just for the technician to walk in your front door and tell you your product is broken. Then you have to pay the parts, on top of the labor, in order to have it fixed.

Things happen, products break, regardless of where they're purchased. Things don't last 20-30 years anymore like they used to, because the technology is a lot better which puts more strain on the operation of the product. Manufactuer's dont stand behind their products, unless it's that one part that might be included in that wonderful 1 year defects only warranty. Why would you *not* want to be covered?

Plus, if you go off to somewhere else, and need service done on your TV, guess who does it? Yep. Sears.

I have MPAs on almost everything I own, and that my family owns, and I've only been a Sears associate for 1 and a half years. So, no, I'm not brainwashed by the company just because I work here. I sell and pitch MPAs because they *work* and are *worth it*. Period.

Anyone who thinks that you're better of just sticking with the 1 year, waiting for that inevitable repair, and just paying for the repair cost, rather than adding that extra 150 to 300 dollar MPA cost onto the product, needs to go back and re-educate themselves on Basic Mathematics.

SearsakaKmart said…

Marketwatch.com also has a statement now maybe I can get Sears to make me whole on my refridgerator that died after 8 years. I should see in name dropping works for me.

---

You know what?  If I owned my own appliance sales business, not even I would take back your 8 year old refrigerator.  I wouldn't care how much of a sob story you gave me.  It's just not good business.  And somehow I get the impression that if I DID take your fridge, that wouldn't be enough for you.  I'd sell out my integrity in your eyes, and you'd go all over town telling everyone "Hey go to hixonium's store, he's a fool, he'll take back your dead fridge no matter how old it is!"  My business would go under.  Everyone who responded against your favor to your ridiculous demand has a good business sense because we take a personal ownership in this company.  It's necessary because people like you are trying to get the "freebie".  If we did give into your demand and the other thousands out to get something for nothing, we WOULD go out of business.

I had 3 of 6 kenmore dishwasher and all failed same poor design in less then two years. Now if that was car and they had that kind of failure rate. They would be forced to do the Correct thing. But Sears hides from the flawed design. That is not normal failure rate....but your right it out of warranty. I thought this site would be of help for people that blieved in sears. Instead it just sales rep hang out. Feel good statement for some Exec. speech. How we listen and help a customer. Maybe when that corp exec. reads a book like "In search of excellents" Tom Peters. He/she will make real statement. BYE>>

I don't understand what you mean "3 of 6 kenmore dishwasher." Are you saying that you've had 6 Kenmore dishwashers, and 3 of them have failed? Or, are you saying you've had 6 dishwashers, and 3 of those were Kenmores, and those 3 all failed for the same reason?

I'd have to think that there is probably something about your water or use habits that influence the failure rate, as the odds of one person getting three separate items that all fail by the same cause are astronomically poor. You or your home have something to do with or you'd be one of the unluckiest people on the planet.