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LockedWhat is one thing you would change about Sears or Kmart?

posted on July 30, 2008 at 04:12PM Inappropriate?
If there was one thing about Sears/Kmart that you would change and you think it would make a big impact on the companys what would it be? You can choose anything from Customer Service, store layout, products/brands (or lack of), prices, location or whatever else you can think of!! We would love to hear it!
replies: 92 latest post: March 26, 2010 at 01:24PM by LHowel6
Displaying posts 1 - 20 of 92 in total
posted on July 30, 2008 at 08:22PM
 

I am not a huge fan of K-Mart, but I recently visited one in Augusta, GA. This was the messiest, most unorganized, store I ever been to. I loved the prices, but I do not have the patience to dig through that disaster.

When I'll have more time, I'll write about Sears. I got quite a bit to write about that one.

posted on July 30, 2008 at 08:28PM
 
As a customer, I would like to see a bundled service agreement option where I could cover all of my Sears appliances for one price.

For example, I have a separate agreement for my Kenmore Washer/Dryer and my Dishwasher. 

We recently purchased a Kenmore Elite refrigerator and I would have liked to receive a price advantage on the Protection Agreement due to the fact that I had other Protection Agreements.

This add on feature would also make me more likely to purchase additional appliances from Sears in the future. 
posted on August 02, 2008 at 08:30PM
 
In response to Courtney's post from July 30 2008 04:12PM
Courtney11 said…
If there was one thing about Sears/Kmart that you would change and you think it would make a big impact on the companys what would it be? You can choose anything from Customer Service, store layout, products/brands (or lack of), prices, location or whatever else you can think of!! We would love to hear it!
I would become a huge store!  If I were a smaller mall store I would expand to take over space in the mall and have specialty shops.  If Sears is to compete it must become a huge store.  Take the cash you have and make huge stores that sell everything.  Think Lowes combined with Target.  Two very fine stores compared to Home Depot (think crappy customer service) and Walmart/KMart (run-down, dirty, disorganized).

Damon.
posted on August 03, 2008 at 12:16AM
 

I definately don't agree with DamonMel on this one.  The Sears around here are good size stores, and have a good selection.  Specialty stores aren't a bad idea.  But I disagree that Home Depot (I shop at way more than Lowes because of the better customer service) and Walmart are bad stores.

Back on topic though, I think the one of the first things corrected needs to be customer service.  As you may have read through these threads it appears the employees don't care about their jobs.  They are disinterested employees, who roll that onto their customers. If a customer does not feel appreciated they will stop coming.  This may be issues with pay, or schedules, or the employees don't feel important either.  I have done customer service and HR for years.  It doesn't take a lot to make employees feel valuable.  When they feel valuable and important they gvie much much better customer service. 

Also, the store environment needs updating.  Clean them up, clean the floors and the shelves, and racks, etc.  More space needs to be given in the isles.  I realize this means less shelving units, but if only one shopper or only shoppers going one way are in there, you are losing potential sales.   Sears does not have these issues.  Actually I don't think I have any issues with Sears except there aren't very many of them and their prices are a little higher.

posted on August 03, 2008 at 02:02AM
 
I have consistently experienced good/friendly customer service at Sears
posted on August 04, 2008 at 06:31AM
 
I was in a sear this weekend, probably will never go back to sears, even though I have been on a campaign to help Kmart...sears to me dosn't work. My entire family walked out disapointed. BUt for Kmart see the other retail man postings for my ideas.
posted on August 04, 2008 at 06:51AM
 
Just saw the redesigned stores on Kmart.com...Sears junior it seems like. Clean and good looking but sears junior.
Wanted to mention in the non apparel areas like grocery...Kmart needs to work with merchandisiers more and implement shelf talkers announcing products, prices, sales etc for the shelves....use the end and mid caps more effectively and group sale and non sale items on displays....review you plan o grams and again implement shelf talkers.

I would like to reach out to Kmart brass, I am here if you can use me in some capacity, please advise and thanks.
posted on August 06, 2008 at 05:06PM
 
THe one in BInghamton NY needs to do the Aldis quarter for a shopping cart thing.Folks are poor here and take the carts to their homes ,THEN when we reg shpprs show,there are few carts-even if you just ordered new ones! Thousands of $ must be lost with folks actually stealing the buggies-then they send out a man w a truck/ trailer to collect them around the area-isnt that a waste?There also needs to be more sample giveaways-Bush has ruined most of our lives in Amer and any lil treat is important. I can baRELy feed my 12 yr old son and I. This is now unacceptable in USA.I can only buy the most urgent or most cheap items at Kmt due to the economy. Im 50,it didnt used to be like this,its BAD.really.and the common folks cant take it much longer.we are in RECESSION.Yes, it IS down to eating or fuel in car.AND tons of poor dont even HAVE cars and have to take the miserable BUS,packed even more now.This ist the USA I grew up in 60,70s,80 and 90s.KMART if you want me to SPEND,you need to toss a few more yummy bones to we one and low income moms etc. Help. Help.
posted on August 14, 2008 at 06:18PM
 
I agree with gigi7257, give coupons at the end of receipts or mail them out or email them, but please please please don't make us get one of those dumb cards to get the sale prices, I hate having to dig around in my purse or wallet for those stupid things.
posted on August 14, 2008 at 11:15PM
 
 TO USE SEARS COUPONS AT KMART STORES!!!!!!!!!!
posted on August 15, 2008 at 05:37AM
 

I so enjoyed  my latest trip  to Kmart.  The only  thing  i would  like to see  changed would be  a bit  more room in the  isles, and larger sizes  in Mens'  clothes.  

 

posted on August 16, 2008 at 04:25PM
 

Because I get to travel around the state, I see lots of Kmart and Sears stores.  I find it all depends on the manager.  The quality of the merchandise is the same but the condition of the store and the way I am treated at each store varies.

Being one with a hobby that requires yarn, my humble suggestion is that Kmart add yarn to its crafts department.  I do not remember if it even has one.  Most of my trips are to small towns.  I wind up going a town or two a way to a Wallmart.  I hate to say this, but it is a difference that can be easily fixed. 

posted on August 16, 2008 at 08:17PM
 
I love Kmart Stores,but unfortunately there's not a Kmart near DFW in Tx.
posted on August 16, 2008 at 09:08PM
 
theres no good looking men at our pekin kmart in fact there are not even any ugly ones!
posted on August 17, 2008 at 12:39AM
 
I would move them, closer to my home.
posted on August 17, 2008 at 01:39AM
 
My suggestion? Demolish the stores, sell off the brands, and reduce SHC to penny stock.
posted on August 17, 2008 at 12:58PM
 

I LIVE IN EAST NORTHPORT, N.Y. THE SEARS ON LARKFIELD RD. AND JERICHO TPKE.  IS SO WARM INSIDE I WON'T EVEN GO TO SHOP THERE UNLESS IT IS QUICK. I TAKE MY SHOPPING TO TARGET JUST DOWN THE ROAD.

                             EVEN THE EMPLOYEES ARE WARM. THAT MAKES WANTING TO GO TO WORK A REAL THRILL.

 

posted on August 17, 2008 at 02:34PM
 
My last trip to Kmart was miserable. The outside temperature was 90+ degrees, and the store temperature must have been close to that. The store was very disorganized, there was only one cashier working on a Sunday afternoon, and the service was terrible!
posted on August 17, 2008 at 03:17PM
 
At my latest visit to Sears in Barboursville, WV, I was disappointed in the number of check-outs that were open.  I had to wait several minutes to pay for my goods.
posted on August 17, 2008 at 07:37PM
 
lose the god awful music just turn it off no one pays attention to it anyway just turn it off and be done with it
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