I am not a huge fan of K-Mart, but I recently visited one in Augusta, GA. This was the messiest, most unorganized, store I ever been to. I loved the prices, but I do not have the patience to dig through that disaster.

When I'll have more time, I'll write about Sears. I got quite a bit to write about that one.

As a customer, I would like to see a bundled service agreement option where I could cover all of my Sears appliances for one price.

For example, I have a separate agreement for my Kenmore Washer/Dryer and my Dishwasher. 

We recently purchased a Kenmore Elite refrigerator and I would have liked to receive a price advantage on the Protection Agreement due to the fact that I had other Protection Agreements.

This add on feature would also make me more likely to purchase additional appliances from Sears in the future. 

Courtney11 said…
If there was one thing about Sears/Kmart that you would change and you think it would make a big impact on the companys what would it be? You can choose anything from Customer Service, store layout, products/brands (or lack of), prices, location or whatever else you can think of!! We would love to hear it!

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I would become a huge store!  If I were a smaller mall store I would expand to take over space in the mall and have specialty shops.  If Sears is to compete it must become a huge store.  Take the cash you have and make huge stores that sell everything.  Think Lowes combined with Target.  Two very fine stores compared to Home Depot (think crappy customer service) and Walmart/KMart (run-down, dirty, disorganized).

Damon.

I definately don't agree with DamonMel on this one.  The Sears around here are good size stores, and have a good selection.  Specialty stores aren't a bad idea.  But I disagree that Home Depot (I shop at way more than Lowes because of the better customer service) and Walmart are bad stores.

Back on topic though, I think the one of the first things corrected needs to be customer service.  As you may have read through these threads it appears the employees don't care about their jobs.  They are disinterested employees, who roll that onto their customers. If a customer does not feel appreciated they will stop coming.  This may be issues with pay, or schedules, or the employees don't feel important either.  I have done customer service and HR for years.  It doesn't take a lot to make employees feel valuable.  When they feel valuable and important they gvie much much better customer service. 

Also, the store environment needs updating.  Clean them up, clean the floors and the shelves, and racks, etc.  More space needs to be given in the isles.  I realize this means less shelving units, but if only one shopper or only shoppers going one way are in there, you are losing potential sales.   Sears does not have these issues.  Actually I don't think I have any issues with Sears except there aren't very many of them and their prices are a little higher.

I have consistently experienced good/friendly customer service at Sears

I was in a sear this weekend, probably will never go back to sears, even though I have been on a campaign to help Kmart...sears to me dosn't work. My entire family walked out disapointed. BUt for Kmart see the other retail man postings for my ideas.

Just saw the redesigned stores on Kmart.com...Sears junior it seems like. Clean and good looking but sears junior.
Wanted to mention in the non apparel areas like grocery...Kmart needs to work with merchandisiers more and implement shelf talkers announcing products, prices, sales etc for the shelves....use the end and mid caps more effectively and group sale and non sale items on displays....review you plan o grams and again implement shelf talkers.

I would like to reach out to Kmart brass, I am here if you can use me in some capacity, please advise and thanks.

THe one in BInghamton NY needs to do the Aldis quarter for a shopping cart thing.Folks are poor here and take the carts to their homes ,THEN when we reg shpprs show,there are few carts-even if you just ordered new ones! Thousands of $ must be lost with folks actually stealing the buggies-then they send out a man w a truck/ trailer to collect them around the area-isnt that a waste?There also needs to be more sample giveaways-Bush has ruined most of our lives in Amer and any lil treat is important. I can baRELy feed my 12 yr old son and I. This is now unacceptable in USA.I can only buy the most urgent or most cheap items at Kmt due to the economy. Im 50,it didnt used to be like this,its BAD.really.and the common folks cant take it much longer.we are in RECESSION.Yes, it IS down to eating or fuel in car.AND tons of poor dont even HAVE cars and have to take the miserable BUS,packed even more now.This ist the USA I grew up in 60,70s,80 and 90s.KMART if you want me to SPEND,you need to toss a few more yummy bones to we one and low income moms etc. Help. Help.

I agree with gigi7257, give coupons at the end of receipts or mail them out or email them, but please please please don't make us get one of those dumb cards to get the sale prices, I hate having to dig around in my purse or wallet for those stupid things.

 TO USE SEARS COUPONS AT KMART STORES!!!!!!!!!!

I so enjoyed  my latest trip  to Kmart.  The only  thing  i would  like to see  changed would be  a bit  more room in the  isles, and larger sizes  in Mens'  clothes.  

 

Because I get to travel around the state, I see lots of Kmart and Sears stores.  I find it all depends on the manager.  The quality of the merchandise is the same but the condition of the store and the way I am treated at each store varies.

Being one with a hobby that requires yarn, my humble suggestion is that Kmart add yarn to its crafts department.  I do not remember if it even has one.  Most of my trips are to small towns.  I wind up going a town or two a way to a Wallmart.  I hate to say this, but it is a difference that can be easily fixed. 

I love Kmart Stores,but unfortunately there's not a Kmart near DFW in Tx.

theres no good looking men at our pekin kmart in fact there are not even any ugly ones!

I would move them, closer to my home.

My suggestion? Demolish the stores, sell off the brands, and reduce SHC to penny stock.

I LIVE IN EAST NORTHPORT, N.Y. THE SEARS ON LARKFIELD RD. AND JERICHO TPKE.  IS SO WARM INSIDE I WON'T EVEN GO TO SHOP THERE UNLESS IT IS QUICK. I TAKE MY SHOPPING TO TARGET JUST DOWN THE ROAD.

                             EVEN THE EMPLOYEES ARE WARM. THAT MAKES WANTING TO GO TO WORK A REAL THRILL.

 

My last trip to Kmart was miserable. The outside temperature was 90+ degrees, and the store temperature must have been close to that. The store was very disorganized, there was only one cashier working on a Sunday afternoon, and the service was terrible!

At my latest visit to Sears in Barboursville, WV, I was disappointed in the number of check-outs that were open.  I had to wait several minutes to pay for my goods.

lose the god awful music just turn it off no one pays attention to it anyway just turn it off and be done with it

The kmart in Mt Vernon, IL need a complete gut and redo of the checkout lines. Too narrow and far too few of checkers on duty. I have seen people get disgusted and leave the merchandise and just walk out because of this.

The checkout lines are way too narrow (Auburn, ME Kmart) you can barely get your cart through them!  The people there don't seem to care about helping you.  I only go there now because they have layaway.  Very frustrating!

I would like K-mart to do what Wal-Mart does and if you bring in ads from any store you get it at the price on the ads.

oooo ooo ive got an even better suggestion dump this joke of a feed back site and pour the 50 bucks spent on it back into the imployees that actually do the work and make money for the company

At least have carts when there is a 'Sale' or some other promotional event gong on. For a change, it was surprising to see some customer traffic in a Sears store (mainly owing to the sale event). However, owing to the lack of adequate staff and carts, a lot of customers who otherwise would have bought a lot of stuff, had to go away empty-handed. Nothing but poor planning.

Why make getting the Sears Card such a big deal? Why not make it as simple  as getting the Costco Card?

 

The Kmart in New Castle, Pa is a complete mess!

There is always clothes on the floor.

The shelves seem like they are never stocked in pantry & toys and overstocked in other areas.

During halloween & Christmas, it is hard to find anything, it's like no one ever fixes things.

You can barely ever find employees on the sales floor.

And when you can, The employees talk more to each other then to the customers,

There is never any checkout operators and even when there is, they usually don't know what their doing.

The air conditioning obviously doesn't work.

Customer Service Desk is always filled with rude people.

 And there is never anyone at layaway, and even when there is someone there working it takes them 35 minutes to get there after you ring the bell to be waited on.

 

I really like a lot of the products that Kmart sales, and prices aren't to bad when you shop during sales or promotions but thats if you can find what your looking for through all the mess.

Like the coupon ideas, will also see about free samples. I think a lot of folks are going through tough times, so I agree we should see if we can make it a little easier all round.

I think the Sears employees in the appliance department Bismarck, ND could use an attitude adjustment. If they are not going to get a high sale immediately they don't have time for you. And they are constantly pushing a higher priced product even if you are telling them exactly what you want and its a lower priced product. For instance I told them I despise my front load washer that I purchased from there. They just kept argueing that it was the best. The point was in my personal opinion I HATE frontload washers. I was telling them I wanted to buy a top load with no agitator - they just ran them down and kept trying to talk me into some new frontloader that had just come out. So now I am undecided - I KNOW I will NEVER get another frontloader - unless they make some major changes (ie -you have to clean the rubber ring that mold and captures socks in it and mold them and I don't have time to "wash" my "washing machine" I have 3 kids and 7 pets) Plus bending over to load & unload just isn't as easy as reaching right into the top! But they told me the top load with no agitator is no good.  ??? I don't like the top load with agitators because everything seems to get tangled in them. I guess for now I'll keep using the front loader that I despise untill I can get more information.

Also at Sears in Bismarck it seems when you have questions you can't find anyone - you stand there or walk in cirlces for 10 mins before you find help. BUT if you are just browsing and happen to walk by a product to check it out there is this PUSHY lady salewoman that will stick to you like glue and practically torture you into purchasing it - but she only does it if she sees you walk by something she likes the pricetag on!

 

As for the K'mart in Bismarck, everything is pretty good except the ancient bathroom, please remodel that. I don't like how they have a display of patio furniture kind of hidden up by the front doors - we didn't even know that set existed untill an employee told us it was up there (we were in the garden section) anyway - my mom ended up buying that whole set - but she wouldn't have if the employee wouldn't have told us it was there.

OH! Also in Sears in Bismarck I have had employees rudely walk away RIGHT IN THE MIDDLE OF CONVERSATION about a product to walk over to someone else they see standing by a pricier object.

I think they need to raise these peoples pay or something so they aren't constantly running after that commission. The last time this happened to me I was going to buy an electronic but when the employee did that I left immediately and went to Best Buy and bought it because I was pretty ticked off.

i agree with ellena jackson. more people would be shopping at kmart if they would ad match. because you would not drive past the store to get to ____________, where they will meet other stores ad's
lightning