discussions

guidelines

meet the moderators

Discussion Categories
general topics
Start a

LockedWho reads this??

posted on August 24, 2008 at 03:11PM Inappropriate?
Does someone from kmart read this discussion board in order to fix the problems, or are we just venting???? If kmart owners do read it give US feedback.
replies: 16 latest post: August 25, 2009 at 12:29AM by AdamO
Displaying all 16 posts
posted on August 24, 2008 at 05:03PM
 
it appears save for two peeople claiming to work for sears holdings its just a place to vent, mostly by the employees so far
posted on August 24, 2008 at 05:58PM
 
I hope it's not just a place to vent or a PR ploy. I can vent elsewhere. I agree that feedback on the comments is necessary. Otherwise this site won't be taken seriously.
posted on August 25, 2008 at 09:52AM
 
In response to ace1210's post from August 24 2008 05:58PM

Fair comment. I hope people do not just see this as just a place to vent, I think it will be most beneficial if people really use it to suggest ideas. I think we need to probably reinforce that message and demonstrate how we are using this feedback.

We are planning to showcase those ideas that do get implemented, but this is a learning process and the benefits aren't always obvious at first. The real measure of this community's usefulness will be in what improvements can be identified and implemented that ultimately translate into real (and meaningful) change. 

posted on August 25, 2008 at 05:27PM
 
In response to ace1210's post from August 24 2008 05:58PM
ace1210 said…
I hope it's not just a place to vent or a PR ploy. I can vent elsewhere. I agree that feedback on the comments is necessary. Otherwise this site won't be taken seriously.
well this is SHC were talking about thier always about 4 steps behind everyone and as far as i know theres no other company for them to copy on this one
posted on August 25, 2008 at 07:00PM
 
In response to slinky01's post from August 24 2008 03:11PM

Slinky01 wrote:

Does someone from kmart read this discussion board in order to fix the problems, or are we just venting???? If kmart owners do read it give US feedback.

I care a lot about the suggestions/complaints/applause from customers (and employees!) and forward them to the people who can make things better. Though it might not be apparent each time I do this in these forums, please know that I do copy the posts and take the time to find the right person(s) to forward them to, ask them to look into the issue and follow up.

Sometimes, these are relatively easy fixes like ordering more shopping carts or wheelchairs. Yet, other times these changes can't happen as quickly. Please know that we believe strongly in this site and take very seriously the wonderful (even if negative) feedback from YOU. Hopefully very soon, you'll see the changes we're making and will write about them here.   :)

posted on August 25, 2008 at 09:40PM
 
Well, I hate to say this, but SHC has really burnt the bridge to my trust. I will remain skeptical of this website until I start seeing direct results from it. Once I start seeing employees being paid fairly and common sense amongst store-level management is when I will have trust again.
posted on September 04, 2008 at 01:03PM
 
In response to searstruth's post from August 25 2008 09:40PM
I can't really speak to the trust that has been gained or lost at a personal level. I do think it is earned on an individual basis, and it is not gained over night (even if it can be lost in that time-frame). I hope that the community helps build some of that trust. But I know that it will take time. I think the idea of showcasing change makes a ton of sense, and we will work to make that happen.
posted on September 04, 2008 at 11:12PM
 

I think we read each others comments and are finding that Sears and KMart and such are different across the country. 

I am glad to hear that someone representing them is reading and sorting through our comments and trying to do something useful with them.  Both are good in their own right but can be better. 

I would not want to have them become a thing of the past.  They have value to add to the market place and to society.  That would be a terribly large number of jobs lost.  Traveling around, I see it as the only place to shop in many small rural communities.  It would be disastrous to them.  They would be traveling extremely long distances for small items.  Life would be made very difficult for them.  It would be adding to the disappearance of a lifestyle.

posted on September 06, 2008 at 11:58AM
 
In response to VictoriousMary's post from September 04 2008 11:12PM

 Life would be made very difficult for them.  It would be adding to the disappearance of a lifestyle

Never fear Mary, Wal-Mart won't let that happen!

posted on August 20, 2009 at 03:33AM
 

Walmart?

Good one!

posted on August 20, 2009 at 03:56PM
 
In response to slinky01's post from August 24 2008 03:11PM

I read it! Haha not sure if that helps any though!

posted on August 20, 2009 at 04:00PM
 

Well, I'm a Sears customer, and I've seen both good and bad things on the boards, looking as far back as I can.  It seems Sears needs some work, but what retailer doesn't?  Also, I think some of the venting is by people who just want to start trouble on the board, which is a shame.  I think this is a great resource and am glad I found it. 

posted on August 20, 2009 at 04:48PM
 

I hate it when people go on to message boards or discussion forums and make fun of other people.  Do they have nothing better to do?  It makes them look like losers when they do that.  Sears has its problems, but so does everyone else.  I'd like to see a lot of people do better with the company. 

posted on August 20, 2009 at 11:15PM
 

At least Sears is trying to reach out to the consumers and take on what they are doing wrong.  They have been very proactive in trying to right the wrongs.

posted on August 21, 2009 at 02:54AM
 

Common sense?

You're joking, right?

There ain't a whole lot a that, all around, now-a-days.

"No oil in the machine voids the warranty."

Ah...

posted on August 25, 2009 at 12:29AM
 

Retiree's.

LockedThis topic has been locked.