Well, the site is sponsored by Sears and, voluntary.  It seemed pretty obvious to me that it is a marketing tool.   If you don't like it simply don't shop at Sears. 

I joined because I'm hoping to read some reviews before I shop for a product.

By the way, Your picture is very mature---NOT.

bison said…

Well, the site is sponsored by Sears and, voluntary.  It seemed pretty obvious to me that it is a marketing tool.   If you don't like it simply don't shop at Sears. 

I joined because I'm hoping to read some reviews before I shop for a product.

By the way, Your picture is very mature---NOT.

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Thanks for all of the feedback. The partnership between our site and Sears is still new and growing so we are constantly looking for ways to improve and protect the site!

We have new members joining everyday and allow people to choose any screen name they please. Some show their support for Sears and Kmart while others do not. What is most important, however, is that we allow everyone the same opportunity to provide their point of view. Also, all of the members and staff in the community are 100% real! Here is the link explaining exactly who all of the staff members are! http://sk-you.viewpoints.com/content/meet_sears.

We truly do read and review all of your input and although it may take some time, we want to work towards implementing some of your advice and suggestions into the site as well as Sears and Kmart!

searstruth said…
I will repeat me same sentiment.... Anyone could put together a site and claim its real.  So far I see no *hard* evidence - just claims online.

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You're pretty passionate about this idea, but please tell us what you think a "real" site with "real" people should look like. Both the site and all of the people who contribute in it are in literal terms, real, but do you mean something else?

This is a great time to offer constructive suggestions since we're making enhancements (some big and some small) that you can also help to shape.

Searstruth,

I believe this is a real Sears/Kmart site. The evidence is right in front of you. It's run just like the stores....

Why is SHC doing this through Viewpoints rather than through an SHC-run site? Maybe that's why there is the impression that this isn't connected with Kmart/Sears.

Does Viewpoints Network host sites like this for other companies?

I think youre a phony searstruth, you need to realize that my boy big Eddie L. is running things and he is the best at what he does!

Do you mean the K-mart feedback survey from their receipt? If so, I was only offered this site After I was done entering the feedback contest in which I was qualified as an entry for a $2.500 K-mart gift card, and they confirmed that I was done entering clear as day. Then they asked if I wished to joint "sk-you"

Tmcauley said…
I simply wanted to enter a contest and was sent to this site instead.  This is trickery and a waste of my time. Making someone believe when they enter their personal information for contest purposes and never confirming their name was "entered" into a drawing is deceiving at best!

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By filling out the feedback survey, you are automatically entered into the contest you mention. Joining or not joining the community does not effect that. The community also runs contests from time to time, so there should be more opportunities to participate if you have interest.

But you bring up a good point, it might be good to clarify this so that people don't get confused.

mbm12 said…
I joined as a sears associate with hopes of seeing changes which I and others have suggested-many people share same vision, but leaders are just not listening. So far, don't seem to see any results as per what searstruth person suggests. Which is where he/she was coming from. It could very easily be 'phony' or a marketing tool. But hopefully, good results will come of it. I think site looks great because it does not 'look' like a sears or a kmart. Stores need to be updated and caught up with 2008.

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Thanks for your comments about our site! We're planning on adding features to make it even better.

One of the great things about this site is that it's a communication channel to the teams here. But, please remember that realistically, some changes can't happen overnight. 

If it helps I just wanted to let you all know that I am a real person and all of my posts are real too. 

I have enjoyed participating because I like shopping at Sears and Kmart (as well as many other stores).  But mostly to have the opportunity to let them know where we think changes need to be made, where they are doing well and where they have completely failed. 

No store is perfect but the willingness to improve makes me feel hopeful about Sears & Kmart. :-) 

The photo with the guy putting his middle finger in your face is offensive.  You might consider sanctioning profanity. 

Wow-I was just going to do a survey. If this board really helps make Sears and Kmart better, then great.

The Kmart near me is always a mess and ALWAYS looks like it is in the last week of being in business. I rarely see an adult on staff, usually 20-somethings are the only people you see.

There is generally only one cashier and the line is 10 deep. I go about once a year, because I know that I will find something marked way down, due to the mess. Maybe they use this store as a dumping ground for all the other stores in the region.

Don't think I will be back to the site, since it seems to attract the 'best' of the American consumer!!! People, get a life and quit degrading others. Use the site for what it was intended and not just a place to show your immaturity.

PS. I am real!

garchelle said…

Wow-I was just going to do a survey. If this board really helps make Sears and Kmart better, then great.

The Kmart near me is always a mess and ALWAYS looks like it is in the last week of being in business. I rarely see an adult on staff, usually 20-somethings are the only people you see.

There is generally only one cashier and the line is 10 deep. I go about once a year, because I know that I will find something marked way down, due to the mess. Maybe they use this store as a dumping ground for all the other stores in the region.

Don't think I will be back to the site, since it seems to attract the 'best' of the American consumer!!! People, get a life and quit degrading others. Use the site for what it was intended and not just a place to show your immaturity.

PS. I am real!

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Hi garchelle, Please come visit these forums often and also feel free to write product reviews. We're depending on our customers to tell us how we can improve and every bit does help in the long run.

Would you feel comfortable writing a review of your local store? That would be a great way for the store manager and others in corporate to identify where these issues can be resolved and if they're happening in different regions.

If you'd like to do this, here's a link that will take you directly to our department stores reviews page. http://sk-you.viewpoints.com/new/product/3218

Thanks for your feedback!