posted on
October 24, 2009 at 07:11PM
Hi latchkeykid welcome to the MySears community.
You are correct there are definitely some posts that may seem like Sears bashing, but we wouldn't have it any other way. I think this is a great forum for everyone to use including those that have had bad experiences.
With those customers in mind we have another outlet for our SearsCares team to quickly act on their behalf to solve their problems. At times this works to a more swift and less painstaking resolution than the hundreds of phone calls with so many dead ends that have the customers upset in the first place.
For my Big ticket customers with electronics and appliance issues, remember your greatest resource is your initial salesperson and that department manager. Making that step first can most times clear up your issue with nothing more than an exchange if there is an issue within the first 90 days. they can also contact the resources that directly deal with those issues which can eliminate the need to be on hold forever while you wait to be transferred to the proper department.
I welcome all of the posts here and I see it as a learning tool of mistakes to avoid and new guidelines to implement when I have a consultation with customers. i hope this helps!